Legal

These Terms and Conditions (the "Terms") form a contract between INTFUSION LTD, trading as "IntFusion" ("we", "us"), and the business for which we open an account to buy IntFusion NG PC Suite ("you" or the "Customer"). They take effect on, and were last updated on, 19 October 2026.

1. About us, these Terms and key definitions

1.1 INTFUSION LTD is registered in England and Wales (company number 14230179) with its registered office in Bristol, United Kingdom. Our full details are in section 28.

1.2 Each contract consists of: (a) your order placed in the Client Portal, and any written quote it refers to (the "Order"); (b) these Terms; (c) the NG PC Suite Return & Refund Policy; and (d) the Acceptable Use Policy. If they conflict, they apply in that order, except that an Order does not override sections 10, 14 or 19 unless it expressly says so. Our Privacy Policy explains how we use personal data as a controller.

1.3 We open accounts only for businesses, after discussing your requirements and verifying your business. We do not sell to consumers or to individuals buying for personal use. Each person who opens your account or places an Order confirms that they are authorised to bind you. If you are nevertheless a consumer, nothing in these Terms affects your statutory rights.

1.4 In these Terms: "Software" means IntFusion NG PC Suite, including its client applications for Windows, macOS, Linux, Android and iOS, the administration console, documentation and updates; "Platform" means the hosted systems we operate to deliver, license, activate and manage the Software; "Licence" means a 12-month licence to use the Software on one device, as described in section 3; "End User" means anyone to whom you supply, or for whom you activate, the Software, including your own customers; "EULA" means our NG PC Suite End User Licence Agreement; "Client Portal" means our Client Portal and store at /login; "Group" means you and any company that controls you, is controlled by you or is under common control with you; and "Business Day" means a weekday other than a public holiday in England.

2. Accounts, ordering and how the contract is formed

2.1 NG PC Suite cannot be bought directly from our website. The steps to buy are:

1. contact us through our contact page or at sales@intfusion.net to discuss your requirements;
2. once we have verified your business, we open an account for you and give you access to the Client Portal; you accept these Terms when your account is opened;
3. in the Client Portal, choose the edition and number of Licences; before you confirm, the portal shows the price, VAT and total, these Terms and the Return & Refund Policy, and you can review and correct any errors;
4. place the Order, which confirms your acceptance of these Terms and the Return & Refund Policy as they then stand; an invoice is generated for every Order;
5. pay the invoice by card in the Client Portal or by bank transfer (section 7).

2.2 Each Order forms a separate contract on these Terms when you place it and its invoice is generated. We email you the invoice, stating the edition, number of Licences, price, VAT, total and the 12-month Licence term, and it remains available in the Client Portal. We may decline or cancel an Order before dispatch, for example if we suspect fraud or section 22 applies, and will refund anything paid.

2.3 Quotes are valid for the period they state. Contracts are concluded in English. Your Orders and the version of these Terms you accepted are kept in the Client Portal, and you can print or save these Terms from this page.

3. Editions, Licences and the Free evaluation

Edition	Price per Licence (excl. VAT)	Minimum order
Free (evaluation)	£0, on request	As agreed for the evaluation
Lite	£47.99 per year, paid up front	100 Licences per Order, Lite and Pro combined
Pro	£57.49 per year, paid up front	100 Licences per Order, Lite and Pro combined

3.1 Each Licence is invoiced for its full 12-month term and paid in full up front. Volume pricing may apply as quoted, and the price that binds us is the one on your invoice. Any promotion is subject to the conditions stated with it. The 100-Licence minimum applies to the total of each Order: Lite and Pro Licences in the same Order count together.

3.2 Each Licence lasts 12 months from the date it is activated on a device. Licence keys that have not been activated do not expire. There are no plans, billing periods or subscriptions between you and us, and nothing renews automatically. When Licences expire, you may place a new Order.

3.3 Each Licence is locked to the hardware of the device on which it is activated for its full 12-month term. It cannot be moved, transferred or reassigned to another device, and moving to a different device requires a new Licence. Reinstalling the operating system on the same device, or repairing or replacing parts of it, does not require a new Licence.

3.4 The Free evaluation is an extra option alongside the guarantee in section 10, offered on request for the period and number of Licences we confirm in writing. It needs no payment details, never converts into a paid Order and ends when the evaluation period expires (or earlier on our notice). It is provided "as is", without the service level in section 12.

3.5 What each edition includes. The features of each edition are described in section 5 of the EULA and summarised below. Availability of some features depends on the operating system.

Edition	Features
Lite	Core PC optimiser; junk file clean-up; registry clean and repair; startup manager; smart defrag; manual driver checks and automatic driver updates with a daily database; PC and internet booster; privacy sweep and anti-tracking; software updater; scheduled automatic scans; and free email support.
Pro	Everything in Lite, plus: encrypted password manager with password generator and autofill; built-in two-factor authentication (2FA) authenticator; breach alerts and password health reports; contacts, tasks and calendar sync between smartphone and computer; AI auto cleanup and AI tools hub (optional, off by default); the Collabora Office suite; and priority support.

3.6 Offline use. The Software needs an internet connection to activate. After activation, its core tools work offline for the full Licence term without further licence checks. Features that rely on online services, such as updates, the driver database, the software updater, password vault sync, breach alerts and the AI tools hub, need an internet connection.

4. White-label rights and your resale model

4.1 Subject to payment and these Terms, we grant you, for the term of each Licence, a non-exclusive, non-transferable right to brand the Software with your own names, logos and colours using the tools we provide, and to supply and activate it for your End Users, one device per Licence.

4.2 You may offer the Software to your customers on any commercial model you choose, including monthly or other subscriptions, under your own brand and your own terms. That is your relationship with your customers. Our contract with you is not a subscription, and the term of each Licence is not affected by your arrangements with End Users.

4.3 You license us to use your brand materials, royalty-free, only to deliver your branded Software.

4.4 The Software includes third-party and open-source components, including the Collabora Office suite, which are licensed under their own terms as described in the EULA. Collabora and Collabora Office are trademarks of Collabora Productivity Ltd; you may refer to them only to describe the Software accurately and must not suggest any endorsement by Collabora Productivity Ltd.

4.5 You must not remove copyright or third-party notices or the identification of IntFusion as licensor in the EULA, or make commitments about the Software on our behalf.

4.6 While these Terms apply to you, you must not, directly or through any company you control, resell, distribute, promote or white-label a Competing Product, except Competing Products you already sold before your account was opened and told us about in writing at that time. A Competing Product is software marketed mainly as a PC optimisation, clean-up or driver-update suite, or as a combined PC care and security suite similar to NG PC Suite. You can end this restriction by closing your account under section 21.3 once your Licences have expired.

4.7 For 12 months after these Terms stop applying to you, you must not, directly or through any company you control, supply or promote a Competing Product to any of your customers to which you supplied NG PC Suite in the 12 months before that date, and you must never use our confidential information to develop or market a Competing Product. We consider these restrictions reasonable and necessary to protect our investment in your NG PC Suite business, its client connections and our confidential information. Each restriction is separate, so if one is unenforceable the others still apply.

5. Your responsibilities for your End Users

5.1 Before an End User installs or uses the Software, you must require them to accept either the EULA (which you may present under your brand) or your own end-user terms that are no less protective of IntFusion and the Software.

5.2 You are responsible for: (a) your contracts with End Users, including prices, billing, cancellations, refunds and any consumer law obligations; (b) first-line support for End Users; (c) giving End Users a privacy notice and having a lawful basis for the processing in section 14; (d) your End Users' compliance with the EULA; (e) installing the Software only on devices whose owner has authorised it; and (f) all activity on, and security of, your Client Portal account.

5.3 End Users have no contract with us for the purchase of the Software. Our money-back guarantee, service credits and support commitments are given to you only. End Users, including your customers, cannot claim refunds or credits from us and must deal with you under your own terms.

6. Prices, VAT and currency

6.1 All prices are in pounds sterling (GBP) and exclude VAT, which is added at the applicable rate and shown before you place an Order. For businesses outside the United Kingdom, the reverse charge may apply where you give a valid VAT or tax number. Any currency conversion fees charged by your bank are yours.

6.2 We may change our prices from time to time. The price on your invoice is fixed for that Order.

7. Invoices and payment

7.1 Invoices. Every Order generates an invoice, which we email to you and which is available in the Client Portal. Invoices are due within 30 days of the invoice date. Nothing is dispatched until the invoice is paid, and an Order whose invoice is still unpaid 30 days after its date lapses at no cost to you. Where we agree in writing to dispatch before payment (credit), the invoice must be paid in full within 30 days of its date, without set-off or deduction.

7.2 Card payments. You can pay by card in the Client Portal for Orders of products placed there whose total, including VAT, is £7,000 or less, whether the Order is for one product or several. Card payments are not accepted for services such as software development, IT support or consulting. Card payments are processed by a PCI DSS-compliant payment service provider. Card details are entered directly into our provider's secure systems over an encrypted connection, with 3-D Secure and Strong Customer Authentication where supported. We never see or store full card numbers, and no card is ever charged automatically. The invoice is marked paid automatically once our provider confirms the payment. Charges appear on your card statement as INTFUSION LTD.

7.3 Bank transfer. Bank transfer is available for all Orders and must be used for Orders over £7,000 including VAT and for all services, by Faster Payments from UK accounts or by SWIFT from outside the UK. Please quote your invoice number as the reference. Our team checks the payment and marks the invoice paid manually. Any charges made by your bank are yours, and we must receive the full invoice amount.

7.4 Disputed invoices. If you dispute an invoice in good faith, tell us in writing with reasons within 30 days of the invoice date and pay any undisputed amount on time. Amounts charged in error are refunded or credited in full.

7.5 Late payment. We may charge interest and fixed compensation on any overdue sum (including any amount payable under section 11.4) under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% a year above the Bank of England base rate, plus £40, £70 or £100 depending on the size of the debt, and reasonable recovery costs), and may suspend the Software under section 20.

8. Delivery and activation

8.1 The Software is delivered digitally; nothing is shipped and there are no delivery charges.

8.2 Nothing is dispatched until the invoice is marked paid. For card payments this happens automatically once our provider confirms the payment, and your Licences, licence keys and download files are then generated and dispatched automatically and immediately. For bank transfers, they are dispatched within 24 hours of the funds being received in our account.

8.3 Licence keys, download links and access details are emailed to your account email address and appear in the Client Portal with your administration console. Delivery takes place when they are made available. If you have not received them, please contact us through the Client Portal.

9. Licence term, expiry and cancellation

9.1 Each Licence ends automatically at the end of its 12-month term. We may remind you before Licences expire, but no payment is ever taken automatically.

9.2 You may cancel an Order at no cost at any time before its invoice is paid, by email to sales@intfusion.net or a ticket in the Client Portal. Once an Order is paid and dispatched, refunds are available only under sections 10, 11, 14.4, 17.1, 18.2 and 21 and the Return & Refund Policy. Unused Licences and unexpired Licence time are not otherwise refundable.

10. 30-day money-back guarantee

10.1 Every Order of NG PC Suite, Lite or Pro, of any quantity or value, has a 30-day money-back guarantee. No reason is needed.

10.2 Only you, as the business that bought directly from us, can claim. The guarantee can be used once per product per Customer; you and your Group count as one Customer, including where a claim is made under a different name or account.

10.3 Claims must be made by email or Client Portal ticket within 30 days of the date the Licences in the Order were issued. We deactivate the Licences, you confirm deletion of all copies in writing, and we refund the amount paid for that Order to the original payment method within 14 days of confirming your request.

10.4 The full procedure and the narrow exclusion for separately quoted services are in the Return & Refund Policy.

11. Refunds, chargebacks and disputes

11.1 Refunds go only to the original payment method (the same card, or the bank account the payment came from) and typically appear within 5 to 10 Business Days, depending on your bank. Duplicate or incorrect charges are always refunded in full once verified.

11.2 If you have a concern about a charge, please contact us at sales@intfusion.net or through the Client Portal before contacting your card issuer. A fully refunded amount cannot also be recovered through a chargeback.

11.3 We keep evidence of each Order (including your account records, the time and IP address of acceptance of these Terms, the paid invoice, and licence dispatch, activation and usage logs) and may share it with our payment provider and card issuers in a dispute.

11.4 If you raise a chargeback for a payment you authorised without first giving us a reasonable opportunity to resolve the issue, we may suspend the affected Licences while it is open. If the dispute is decided in our favour or withdrawn, you must pay the amount disputed and any dispute fees our payment provider charged us, which we may recover as a debt.

12. Support and service level

12.1 We provide 24/7 ticket-based support to you through the Client Portal. You provide first-line support to your End Users and escalate to us where needed.

12.2 We target 99.9% availability in each calendar month for the Platform's licensing, activation and management services, measured by our monitoring as the percentage of minutes in the month in which they are available. Downtime is ignored if caused by: (a) scheduled maintenance notified at least 48 hours in advance by email or in the Client Portal, and emergency security maintenance; (b) you, your End Users or their devices, networks or software; (c) events under section 23; (d) third-party networks outside our control; or (e) suspension under section 20.

12.3 If availability in a calendar month falls below 99.9%, you are entitled to the following service credit:

Monthly availability	Service credit
Below 99.9% but at least 99.0%	10% of the monthly fee
Below 99.0% but at least 95.0%	25% of the monthly fee
Below 95.0%	50% of the monthly fee

12.4 The monthly fee is one twelfth of the price you paid for the Licences that were active in that month. Credits are capped at 50% of the monthly fee, must be claimed through the Client Portal within 30 days after the month ends, and are applied to your next invoice or, if all your Licences have expired or the contract has ended, refunded on request. The service level does not apply to the Free evaluation.

12.5 Service credits are your sole financial remedy for Platform unavailability. This does not limit your right to terminate under section 21.2, and availability below 99.0% in three or more months in any 12-month period is a material breach for that purpose.

13. Acceptable use

You must comply, and make your End Users comply, with our Acceptable Use Policy. In particular, you must not install the Software on a device without its owner's authority, misrepresent what it does, circumvent licensing, device locking or security, or reverse engineer it except as permitted by law.

14. Data protection

14.1 Roles. Each party will comply with the UK GDPR and the Data Protection Act 2018. We are a controller of your account, billing and contact data, as described in our Privacy Policy. For personal data about End Users and their devices that the Platform processes for you ("End User Data"), you are the controller and we are your processor, and this section is the contract required by Article 28 of the UK GDPR.

Item	Details
Subject matter and duration	Providing the Software and Platform for the term of your Licences and the retention and deletion periods in sections 14.8 and 14.9.
Nature and purpose	Licence activation and device locking, preventing misuse, updates, support and security; and, for Pro Licences, storing and syncing End Users' end-to-end encrypted password vaults.
Types of personal data	Activation data only: IP address, device name, device type, hardware ID and licence key ID. For Pro Licences, also encrypted password vault data, which we cannot decrypt or read. We do not receive End Users' names, email addresses, files, scan results, contacts, tasks or calendars.
Data subjects	Your End Users and the users of their devices.

14.2 Instructions. We process End User Data only on your documented instructions (including these Terms and your configuration of the Software), unless the law requires otherwise, in which case we will tell you first where lawful. We will tell you if we believe an instruction infringes data protection law.

14.3 Confidentiality and security. Our authorised personnel are bound by confidentiality, and we implement appropriate technical and organisational measures under Article 32 of the UK GDPR.

14.4 Sub-processors. We do not sell End User Data or share it with third parties. Our only sub-processors are infrastructure hosting providers that store data on our behalf and do not use it for their own purposes. You give general written authorisation for their use, and we will give you details on request. We will give at least 30 days' notice of any change; you may object on reasonable grounds and, if we cannot resolve the objection, end the affected Licences with a pro-rated refund for their unexpired term. We impose equivalent data protection obligations on sub-processors and remain responsible for them.

14.5 Assistance and breaches. We will reasonably assist you with data subject requests, security, impact assessments and prior consultations. We will notify you without undue delay after becoming aware of a personal data breach affecting End User Data, with the information you reasonably need.

14.6 International transfers. We transfer End User Data outside the United Kingdom only where UK adequacy regulations apply or the transfer is protected by the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

14.7 Audit. We will provide the information reasonably needed to demonstrate compliance with this section and allow audits on 30 days' notice, once a year (more often if a regulator requires or after a breach), subject to confidentiality.

14.8 Return and deletion. When your last Licence expires or the contract ends, you may export activation data through the console for 30 days. We then delete it from our live systems unless the law requires us to keep it (for example, as order evidence under section 11.3), and backup copies are deleted within a further 30 days.

14.9 Password vaults (Pro). When a Pro Licence ends, including when it expires, is refunded or is deactivated, the End User's encrypted password vault is kept for 180 days, so that the End User can continue with a new Licence or export their data, and is then permanently deleted. Backup copies are deleted within a further 30 days. Contacts, tasks and calendar sync takes place directly between End Users' own devices and is not stored by us.

14.10 Third-party tools. Tools bundled with the Software, including Collabora Office and the tools available through the AI tools hub, and the online sources used for driver and software updates, may process data themselves under their own terms. We do not receive that data, and it is not End User Data under this section.

15. Confidentiality

Each party will keep the other's confidential information (including non-public pricing, technical and business information) confidential and use it only to perform this contract. Each may disclose it to staff, subcontractors and professional advisers who need to know it and are bound by confidentiality, or where required by law or a regulator. This does not apply to information that is or becomes public other than through a breach, or that the recipient already knew, developed independently or lawfully received from a third party. This section survives termination for five years.

16. Intellectual property

We and our licensors own all intellectual property rights in the Software, Platform and documentation; you receive only the rights expressly granted. You own your brand materials and the data you provide. We may use any feedback you give us freely.

17. Warranties

17.1 We warrant that the Software will perform materially in accordance with its documentation, that we will provide our services with reasonable skill and care, and that we use reasonable measures to keep the Software free of malicious code. If it does not, tell us through the Client Portal and we will, at our option, correct the issue, provide a workaround or refund the fees paid for the affected Licences for the affected period, as your sole remedy for breach of this warranty.

17.2 Results vary by device; we do not warrant that the Software will improve every device or operate without error. End Users must keep backups and confirm changes as described in the EULA.

17.3 You warrant that you have authority to enter into this contract, that you will comply with all laws that apply to your supply of the Software and that your brand materials infringe no one's rights.

17.4 All other warranties, conditions and terms implied by law are excluded to the extent the law permits.

18. Indemnities

18.1 You will indemnify us against losses, costs (including reasonable legal fees) and claims arising from any promise you make to End Users beyond the EULA, your brand materials, your breach of section 5 or your unlawful use or supply of the Software.

18.2 We will indemnify you against amounts awarded against you, or agreed by us in settlement, on a third-party claim that the Software as supplied by us, used in accordance with these Terms, infringes that party's UK intellectual property rights. This excludes claims caused by your brand materials, changes not made by us, combination with items we did not supply or use in breach of these Terms. We may instead obtain the right for you to keep using the Software, modify it, or end the affected Licences and refund the fees for their unexpired term. This section is subject to section 19.3 and is your sole remedy for infringement claims.

18.3 A party seeking an indemnity must notify the other promptly, let it control the defence and settlement, give reasonable assistance at its cost and make no admission without its consent.

19. Limitation of liability

19.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.

19.2 Subject to section 19.1, neither party is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, and we are not liable for loss or corruption of data that reasonable backups would have avoided.

19.3 Subject to section 19.1, each party's total liability arising under or in connection with this contract, whether in contract, tort (including negligence) or otherwise, is limited to the lower of (a) the total fees paid and payable by you in the 12 months before the event giving rise to the claim and (b) £10,000. This cap does not apply to your obligation to pay invoices or to your indemnity in section 18.1.

19.4 Subject to section 19.1, our total liability in connection with a Free evaluation is limited to £100.

19.5 The parties consider these limits reasonable for the purposes of the Unfair Contract Terms Act 1977, having regard to the price and the availability of insurance.

20. Suspension

We may suspend your account or your End Users' Licences, in whole or part: (a) if any undisputed amount due to us remains unpaid 14 days after we notify you in writing that it is overdue; (b) if you or your End Users materially breach section 13 and do not remedy it within a reasonable time after notice; (c) as described in section 11.4, while a chargeback is open; or (d) immediately where needed to prevent a serious security risk, legal violation or harm to the Platform or others, notifying you as soon as possible. We will restore access promptly once the cause is resolved. Suspension under (a) to (c) does not extend the term of any Licence.

21. Term, termination and discontinuation

21.1 These Terms apply from when your account is opened and continue while you have an account or any Licence remains active.

21.2 Either party may terminate immediately by written notice if the other commits a material breach that is incapable of remedy or not remedied within 30 days after notice, or becomes insolvent, enters administration or liquidation, or ceases to trade.

21.3 You may close your account at any time by notice. Licences already dispatched continue until they expire, and these Terms continue to apply to them, unless you ask us to deactivate them. We may close an account that has no active Licences or unpaid Orders on 30 days' notice.

21.4 We may stop selling NG PC Suite or an edition on at least 6 months' written notice. Licences already paid for will keep working until they expire; if we cannot keep them working until then, we will refund the fees for their unexpired term pro rata.

21.5 On termination under section 21.2, all Licences are deactivated, End Users must stop using the branded Software and its online features stop working, you must stop supplying it and all unpaid amounts become due. If you terminate for our breach, we refund the fees for the unexpired term of your Licences pro rata; otherwise refunds are available only under sections 10 and 11. Sections 14.8 and 14.9 apply to End User Data. Sections 4.7, 11, 14, 15, 16, 18, 19, 21.5, 26 and 27 survive termination.

22. Export controls and sanctions

The Software is subject to UK export control and sanctions laws. You must not supply or allow access to it in breach of those laws, including to any person or country subject to UK, UN, EU or US sanctions, and you confirm that you and your owners are not sanctioned. We may refuse to open accounts, refuse or cancel Orders and suspend Licences where we reasonably believe this section would be breached.

23. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, provided it notifies the other and takes reasonable steps to mitigate. This does not excuse payment obligations. If such an event lasts more than 60 days, either party may terminate on written notice.

24. Changes to these Terms

We may update these Terms. Updated Terms apply to Orders placed after they are published, and the Client Portal shows them before you place your next Order. Licences already dispatched remain governed by the Terms accepted for their Order, except for changes required by law or for security, which we will notify by email at least 30 days in advance where possible. Changes to section 14 (data protection) for Licences already dispatched need your written agreement, unless the law requires them.

25. Customer service and notices

25.1 Customer service is provided by email at sales@intfusion.net and by 24/7 support tickets in the Client Portal.

25.2 Notices to us must be sent to sales@intfusion.net or through the Client Portal, and legal proceedings must be served at our registered office. Notices to you will be sent to your account email address. Emails sent outside 9am to 5pm UK time on a Business Day are treated as received at 9am on the next Business Day.

26. General

26.1 You may not assign or transfer this contract or any Licence without our written consent. We may assign it to a Group company or a successor to our business on notice, and may subcontract our obligations while remaining responsible for them.

26.2 This contract is the entire agreement between us, and terms in your purchase order or other documents do not apply. If you have signed a written agreement with us for NG PC Suite, that agreement applies instead of these Terms, including to Orders you place in the Client Portal. Neither party has relied on any statement not set out in it, but this does not limit liability for fraud. Except under section 24, a variation is valid only if agreed in writing (email is enough) by both parties.

26.3 Nothing in this contract creates a partnership, joint venture or agency. If any provision is invalid, the rest remains in force. Delay in enforcing a right is not a waiver. No third party may enforce this contract under the Contracts (Rights of Third Parties) Act 1999.

27. Governing law and jurisdiction

This contract and any dispute or claim (including non-contractual disputes or claims) arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

28. Company details and contact

Detail	Information
Legal name	INTFUSION LTD, trading as IntFusion
Registration	Registered in England and Wales, company number 14230179
Registered office and postal address	C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom
Country of domicile	United Kingdom
VAT number	GB461921590
Email and web	sales@intfusion.net, https://www.intfusion.net and our contact page
Customer service and support	Email, and 24/7 ticket-based support through the Client Portal

These Terms & Conditions (the "Terms") are a contract between INTFUSION LTD, trading as "IntFusion", registered in England and Wales with company number 14230179 ("we", "us"), and the business that orders IntFusion Cloud directly from us (the "Customer", "you"). This version applies to Orders placed on or after 19 October 2026.

1. About these Terms

1.1 Business customers only. We sell IntFusion Cloud only to businesses. We open an account only after discussing your requirements and verifying your business, and we do not open accounts for individuals buying for personal use. The person who accepts these Terms for you confirms that they may bind your organisation. If you are a consumer, nothing in these Terms affects your statutory rights.

1.2 Contract documents. Your contract (the "Contract") consists of your Order, these Terms, the Cloud EULA, the Cloud Return & Refund Policy and our Acceptable Use Policy ("AUP"). Our Privacy Policy explains how we handle personal data we control, such as your account contacts.

1.3 Order of precedence. If documents conflict: (a) section 13 prevails on the processing of personal data; then (b) the Order, where it expressly varies these Terms; then (c) these Terms; then (d) the EULA, the Return & Refund Policy and the AUP. Your purchase order or other standard terms do not apply.

1.4 Language and records. The Contract is in English. You can save and print these Terms. We keep a record of the version of these Terms you accepted when your account was opened and when each Order was placed; Orders and invoices are available in the Client Portal.

2. Definitions

• Business Day: a day other than a Saturday, Sunday or public holiday in England.
• Client Portal: our client portal and store at /login, where you place Orders, pay invoices, raise support tickets and manage your account.
• Credentials: Client Portal passwords, access keys, secret keys and other authentication details for your account.
• Customer Data: all data, objects and metadata you or your users store in the Service.
• End Users: your own customers to whom you make the Service available, for example through a white-label portal.
• Group: a company together with its subsidiaries, holding companies and their other subsidiaries.
• Order: an order for the Service placed in the Client Portal, including the quote or order details shown there.
• Region: the hosting region you choose in your Order.

3. The Service

3.1 Description. IntFusion Cloud (the "Service") is object storage accessed through an API compatible with commonly used Amazon S3 operations, with any tools, SDKs or white-label portals we provide under the EULA. Supported features are described in our user and API documentation (the "Documentation"); not every S3 feature is supported, and third-party tool compatibility is not guaranteed.

3.2 Storage. Customer Data is erasure-coded and replicated three times across separate server groups in your Region.

3.3 Your Order. Each Order states the Region, any committed capacity or minimum commitment, included allowances, unit prices, billing period and any minimum term or trial allowance.

3.4 Trials. A free trial allowance is available on request for the period and capacity we confirm in writing. It needs no payment details, never converts into a paid Order and is provided without the service level in section 10.

3.5 Changes. We may improve the Service but will not materially reduce its core functionality, security or availability commitments during your current billing period or committed term. We give at least 30 days' notice of changes requiring your action, unless urgent for security or legal reasons.

3.6 Support. Support is available 24/7 by ticket in the Client Portal and by email to sales@intfusion.net. It does not cover your own applications, networks or third-party tools.

4. Ordering and formation of the Contract

4.1 Steps.

1. Contact us through our contact page or at sales@intfusion.net. We discuss your requirements, such as Region, capacity and term, and verify your business.
2. We open an account for your business and give you access to the Client Portal and store at /login. You accept these Terms, the EULA, the Return & Refund Policy and the AUP when your account is opened.
3. In the Client Portal, the Order shows the Region, capacity, allowances, prices in GBP excl. VAT, billing period and term, with these documents, before you pay. Check it and correct any errors before you confirm, or ask us to amend a quote.
4. You place the Order in the Client Portal, accepting these documents again. Every Order generates an invoice, which we email to you as your order confirmation, showing the Order details, prices, VAT, billing frequency, start date and how to cancel.
5. You pay the invoice by card in the Client Portal if its total, including VAT, is £7,000 or less, or otherwise by bank transfer, and we activate the Service under section 5.

4.2 Acceptance. The Contract for an Order is formed when you place it and its invoice is generated. We may decline or cancel an Order before activation (for example for failed verification, fraud or sanctions concerns or lack of capacity) and will refund in full any payment taken. If we find an obvious pricing or description error, we will contact you before activation and you may cancel for a full refund.

5. Delivery and access

5.1 The Service is delivered digitally and is activated only once the Order invoice is marked paid. Card payments mark the invoice paid automatically once our payment processor confirms the payment, and your account is then activated automatically and immediately. Bank transfers are checked and marked paid manually by our team, and the Service is activated within 24 hours of the funds being received. Access details and Credentials are sent by email and appear in the Client Portal.

5.2 The date we activate the Service and issue your access details is the "activation date". If you have not received them within these times, contact us through the Client Portal or by email.

6. Account, Credentials and API keys

6.1 You must keep your account details accurate and Credentials confidential, share them only with people and systems that need them, rotate them regularly, revoke unused keys and never publish secret keys in public code or client-side applications.

6.2 You are responsible for all activity and charges under your Credentials unless caused by our breach. Tell us immediately through the Client Portal if Credentials may be compromised. We may disable compromised Credentials and will tell you promptly when we do.

7. Prices, VAT and metering

7.1 Prices. Pricing is tailored to your storage volume and Regions; the prices in your Order apply. All prices are in pounds sterling (GBP) and exclude VAT, which we add at the applicable rate. Customers outside the UK subject to the reverse charge must provide a valid tax number. Our VAT number is GB461921590.

7.2 Price changes. Prices are fixed for any committed term. Otherwise we may change unit prices on at least 30 days' written notice, effective from the next billing period, and you may cancel before then.

7.3 Metering. Storage is charged on the average volume of Customer Data stored over the billing period, measured regularly by our systems. Other chargeable items (such as outbound transfer or requests) and their units are as defined in your Order. Replication overhead is not charged unless your Order says so.

7.4 Usage records. Our metering records are the basis for charges unless shown to be wrong. Each invoice includes a usage summary. If you dispute an invoice, tell us in writing with reasons within 30 days of its date and pay any undisputed amount on time. Amounts charged in error are refunded or credited in full.

8. Payment and recurring billing

8.1 Billing. Each Order generates an invoice for the amounts payable in advance under it, such as any setup fee, prepaid or committed capacity or first-period charges stated in the Order. After activation, unless your Order says otherwise, we invoice monthly in arrears for metered usage and committed capacity.

8.2 Card payments. You can pay by card in the Client Portal any invoice for the Service whose total, including VAT, is £7,000 or less. Card payments are not accepted for services such as data migration, integration work or consulting. Card payments are processed by a PCI DSS-compliant payment provider and may require 3-D Secure or other Strong Customer Authentication. We do not store full card numbers. Charges appear on your card statement as INTFUSION LTD.

8.3 Bank transfer and payment terms. Any invoice may instead be paid by bank transfer in GBP, by Faster Payments from UK accounts or by SWIFT from outside the UK, and invoices over £7,000 including VAT, and all services, must be paid this way. The Order invoice must be paid before activation; if it is not paid within 30 days of its date, the Order lapses at no cost to you. Invoices issued after activation, including monthly invoices in arrears, are payable within 30 days of the invoice date unless paid automatically by a saved card. All payments are made without set-off or deduction.

8.4 Recurring card payments. Automatic card payments are taken only for invoices whose total, including VAT, is £7,000 or less; larger invoices are paid by bank transfer. If you choose to save a card in the Client Portal for automatic payment of recurring invoices, you expressly authorise us, by a separate consent given at that time, to charge that card at the frequency in your Order for amounts due (including metered usage) until the Service is cancelled or you withdraw the consent in the Client Portal. Saved card details are held only by our PCI DSS-compliant payment processor, never by us; we see only the card type, last four digits and expiry date. We email confirmation of the amount or pricing basis, frequency, start date and how to cancel.

8.5 Renewals and reminders. Monthly arrangements continue until cancelled. A committed term renews for the same period unless cancelled under section 22.2. For any term longer than six months, we email a reminder 7 to 30 days before each renewal with the date, amount or pricing basis and how to cancel online in the Client Portal.

9. Late payment

We may charge interest and fixed compensation on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% a year above the Bank of England base rate, plus £40, £70 or £100 depending on the size of the debt, and reasonable recovery costs). If an automatic card payment fails, we will notify you and may retry. If an undisputed amount remains unpaid 14 days after a written reminder, we may suspend the Service under section 21.

10. Service level agreement

10.1 Commitment. We aim to make the Service available at least 99.9% of each calendar month in each Region ("Monthly Availability"). A minute is unavailable if correctly formed API requests to your Region's endpoint fail with a server-side error or get no response, as shown by our monitoring and your reasonable evidence.

10.2 Exclusions. Unavailability caused by scheduled maintenance notified at least 48 hours ahead, emergency security maintenance, you or your applications, Credentials or network, third-party networks outside our control, suspension under section 21, force majeure or beta features does not count.

10.3 Service credits. If Monthly Availability falls below 99.9%, you receive a credit of the following percentage of that month's fees for the affected Service in the affected Region:

Monthly Availability	Service credit
Below 99.9% but at least 99.0%	10% of the month's fees
Below 99.0% but at least 95.0%	25% of the month's fees
Below 95.0%	50% of the month's fees

10.4 Claims. Claim through the Client Portal within 30 days after the end of the affected month, giving the Region, dates and times. Credits are applied to your next invoice, or refunded to your original payment method if the Contract has ended. Total credits will not exceed 50% of a month's fees for the affected Service.

10.5 Sole financial remedy. Service credits are your sole financial remedy for availability shortfalls. This does not affect your termination right in section 22.4 or our security and data protection obligations.

11. Customer Data and its location

11.1 Ownership. You own your Customer Data and are responsible for its content. You grant us a limited licence to host, store, replicate, transmit and process it only to provide, secure and support the Service and to comply with law.

11.2 Location. We store Customer Data in your Region and will not move it to another Region without your instructions, unless required by law.

11.3 No other use. We do not access the content of Customer Data except to provide support you request, maintain security, investigate suspected AUP breaches or comply with law. We do not sell Customer Data, share it with third parties (other than the hosting providers in section 13.5) or use it for our own purposes.

12. Security and backups

12.1 Our measures. We maintain appropriate technical and organisational measures to protect Customer Data, including physical data centre security, need-to-know access controls, network monitoring, separation of customer accounts, encrypted HTTPS connections, patch management, logging of administrative access, staff confidentiality and incident response procedures. We may update these measures without reducing overall protection.

12.2 Your measures. You are responsible for securing your Credentials, setting bucket and object permissions correctly, using HTTPS and encrypting sensitive data before upload where appropriate.

12.3 Replication is not a backup. Replication protects against hardware failure. It does not protect against deletion, overwriting, corruption, ransomware or misconfiguration through your account, because those changes are replicated too. You must keep independent backups and use versioning or object lock where available. We cannot restore data deleted or overwritten through your account.

13. Data processing (UK GDPR Article 28)

13.1 Roles. Where Customer Data includes personal data, you are the controller (or a processor acting for your own customer) and we are your processor. This section is a data processing agreement under Article 28 of the UK GDPR. You are responsible for the lawful basis, privacy information and the lawfulness of your instructions.

13.2 Details of processing.

• Subject matter and nature: storing, replicating, retrieving, transmitting and deleting Customer Data.
• Purpose: providing, supporting and securing the Service.
• Duration: the term of the Contract plus the Export Window and deletion period in section 23.
• Types of personal data: any personal data you choose to store, which may include special category data. We do not inspect or classify it.
• Data subjects: as you determine, for example your staff, customers, End Users and contacts.

13.3 Instructions. We process personal data only on your documented instructions (the Contract and your configuration and use of the Service), including as to transfers, unless UK law requires otherwise, in which case we tell you first unless the law prohibits it. We will tell you immediately if we believe an instruction breaches data protection law.

13.4 Confidentiality and security. Everyone we authorise to process the data is bound by confidentiality. We apply the Article 32 measures in section 12.

13.5 Sub-processors. We do not share Customer Data with third parties. Our only sub-processors are infrastructure hosting providers whose servers store Customer Data on our behalf, acting only on our instructions and not for their own purposes. You give general written authorisation for their use. We bind them to data protection obligations equivalent to this section and remain fully responsible for them. Details are available on request. We give at least 30 days' notice of any new or replacement sub-processor; if you object on reasonable data protection grounds and we cannot resolve it, you may terminate the affected Service before the change, with a refund of prepaid fees for the period after termination.

13.6 Assistance. Taking into account the nature of the processing, we assist you with data subject requests, security, breach notifications, data protection impact assessments and prior consultation with the Information Commissioner's Office. We pass on promptly any data subject request we receive. Assistance beyond standard Service functionality may be charged at reasonable rates agreed in advance.

13.7 Breaches. We notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, describing so far as known its nature, the data and data subjects affected, likely consequences, the measures taken or proposed and a contact point, and we take reasonable steps to contain it.

13.8 International transfers. We will not transfer personal data outside the UK, or allow access from outside the UK, except to a country covered by UK adequacy regulations or under safeguards such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses. If you choose a Region outside the UK, you instruct us to store Customer Data there and are responsible for that transfer's lawfulness; we will sign the IDTA or UK Addendum with you where needed.

13.9 Audits. We make available the information reasonably necessary to demonstrate compliance with this section. You may audit, including by inspection, once a year (or after a personal data breach or at a regulator's request) on 30 days' notice, at your cost, through an auditor bound by confidentiality, without disrupting our operations or accessing other customers' data.

13.10 Return and deletion. When the Contract ends you may retrieve Customer Data during the Export Window, after which we delete it under section 23 unless UK law requires us to keep it. You may instead ask us in writing to delete it sooner. We confirm deletion in writing on request.

14. Acceptable use and illegal content

14.1 You must comply, and ensure your users and End Users comply, with the AUP and the law. You must not store or distribute illegal content, malware or infringing material, or use the Service to attack any system.

14.2 If we receive a valid notice, court order or authority request, or otherwise become aware of apparently illegal content, we may remove or disable access to it, tell you where lawful and report it to the authorities where required. We act proportionately and limit action to the content concerned where we can. Report abuse to sales@intfusion.net with "Abuse report" in the subject line.

15. Export controls and sanctions

You must comply with UK export control and sanctions laws. You confirm you are not, and are not owned or controlled by, a sanctioned person and will not use or provide the Service in or for a sanctioned country or person. We may refuse orders, or suspend or terminate the Service, where providing it would breach those laws.

16. Confidentiality

Each party will keep confidential the other's non-public information (including Customer Data and our pricing), use it only to perform the Contract and disclose it only to staff, contractors and advisers who need to know it and are bound by confidentiality. This does not apply to information that is public other than through breach, already lawfully known or independently developed, or to disclosure required by law or a regulator. This section continues for five years after the Contract ends, and indefinitely for Customer Data.

17. Intellectual property

We and our licensors own all intellectual property rights in the Service, our software and the Documentation, and you receive only the licence in the EULA. You own all rights in your Customer Data and your own applications.

18. Warranties

18.1 Ours. We will provide the Service with reasonable skill and care, and it will perform materially in accordance with the Documentation. If it does not, we will use reasonable endeavours to correct it promptly; if we cannot within a reasonable time, you may terminate the affected Service with a refund of prepaid fees for the period after termination.

18.2 Yours. You warrant that you have authority to enter into the Contract and all rights, consents and lawful bases needed to store Customer Data in the Service, and that your use will comply with the law and the AUP.

18.3 Exclusions. To the extent permitted by law, all warranties, conditions and terms not expressly stated in the Contract, including implied terms as to satisfactory quality and fitness for purpose, are excluded. We do not warrant uninterrupted or error-free service; our availability commitment is in section 10.

19. Indemnity

You will indemnify us against losses, fines and reasonable costs (including legal fees) arising from third-party claims or regulatory action caused by Customer Data, by your or your End Users' breach of the AUP or the law, or by claims from your End Users, except to the extent caused by our breach. We will notify you promptly of any such claim, let you conduct its defence at your cost where appropriate and make no admissions without your consent. This indemnity is subject to section 20.

20. Liability

20.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited or excluded.

20.2 Subject to section 20.1, neither party is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.

20.3 If Customer Data is lost or corrupted through our breach, we will first use all reasonable endeavours to restore it from copies held in the Service. We are not liable for loss caused by your actions or by your failure to keep backups under section 12.3.

20.4 Subject to section 20.1, each party's total liability under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the lower of (a) the fees paid and payable by you for the Service in the 12 months before the event giving rise to the claim and (b) £10,000. Service credits count towards this cap. The cap does not apply to your obligation to pay fees.

20.5 You agree these limits are reasonable under the Unfair Contract Terms Act 1977, given the price, the service credits and your ability to keep backups and insurance.

21. Suspension

We may suspend all or part of the Service if an undisputed amount is unpaid 14 days after a written reminder, if you materially breach the AUP and fail to remedy it after notice, or immediately where necessary to prevent a security threat, serious harm or a breach of law. We will limit suspension to what is necessary, explain why and restore the Service promptly once resolved. Suspension does not delete Customer Data.

22. Term, cancellation and termination

22.1 Term. The Contract for an Order starts when the Order is placed and continues until cancelled or terminated.

22.2 Cancellation by you. You may cancel at any time in the Client Portal, effective at the end of the current billing period. For a committed term or capacity, cancellation stops renewal but the commitment remains payable and is not refunded unless your Order says otherwise. This does not affect the money-back guarantee in section 24.1.

22.3 Cancellation by us. We may end a monthly arrangement on 60 days' notice, or a committed term at its end on 60 days' notice.

22.4 Termination for cause. Either party may terminate the Contract immediately by notice if the other materially breaches it and fails to remedy a remediable breach within 30 days of notice, or becomes insolvent. You may also terminate if Monthly Availability in a Region falls below 99.0% in three or more calendar months in any 12-month period, with a refund of prepaid fees for the period after termination.

23. Effect of termination: data return and deletion

23.1 On termination, fees up to the effective date become due and your EULA licence ends, except for exporting under section 23.2.

23.2 Export Window. For 30 days after the Contract ends (the "Export Window") you have read and download access to export Customer Data through the API. Storage during the Export Window is charged at your Order rates, unless the Contract ended because of our breach.

23.3 Deletion. At the end of the Export Window (or the shorter export period for a money-back claim under section 24.1) we delete Customer Data, including all replicas. Residual copies are permanently removed from our systems within a further 30 days, unless UK law requires us to keep them. Service and access logs, which may include object names and IP addresses, are kept for 12 months and then deleted.

23.4 Survival. Sections 9, 13, 16, 17, 19, 20, 23, 24, 25 and 26, and any other provision intended to survive, continue after termination.

24. Money-back guarantee, refunds and chargebacks

24.1 30-day money-back guarantee. Every Cloud Order carries a 30-day money-back guarantee, no questions asked. Claim by email or Client Portal ticket within 30 days of the activation date, without giving a reason. We then end the Order (including any committed term), allow 14 days' free read-only access for export, delete Customer Data under section 23.3 and refund the fees paid for the first 30 days and anything prepaid for later periods (only separately quoted services already delivered may be excluded, as the policy explains). Only the Customer that bought directly from us can claim, not its End Users, and only once for IntFusion Cloud (companies in the same Group count as one Customer). Details are in the Return & Refund Policy.

24.2 Refunds. Refunds go to the original payment method within 14 days of confirmation, typically showing within 5 to 10 business days depending on your bank.

24.3 Chargebacks. Please contact us before disputing a charge with your card issuer; we refund amounts charged in error in full, and a payment already refunded should not be disputed. We keep evidence (Order records, the date, time and IP address of your acceptance of these Terms at account opening and for each Order, any recurring payment consent, access delivery records and usage logs) and may share it with our payment provider. If you raise a chargeback in bad faith for a Service you have received and used, we may suspend the Service and recover the amount and our reasonable costs. Your right to dispute a genuinely unauthorised or incorrect payment is unaffected.

25. General

25.1 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (such as natural disasters, epidemics, war, government action, utility or network failures or widespread cyberattacks), provided it notifies the other and takes reasonable steps to limit the effect. This does not excuse payment obligations. If an event prevents performance for more than 30 days, either party may terminate the affected Service, with a refund of prepaid fees for the period after termination.

25.2 Assignment and subcontracting. You may not assign or transfer the Contract without our consent, which will not be unreasonably withheld. We may assign it to a successor to our business on notice. We may use subcontractors, including hosting providers, and remain responsible for them.

25.3 Notices. Notices to you go to your account email address; notices to us go to sales@intfusion.net or our registered office. Legal proceedings must be served at our registered office. Emails sent outside 9am to 5pm UK time on a Business Day are treated as received at 9am on the next Business Day.

25.4 Changes and variation. We may update these Terms on at least 30 days' notice of material changes, effective from your next billing period (for a committed term, its next renewal, unless required by law); you may cancel before then. Any other variation must be agreed in writing by both parties, for example in an Order. Changes to section 13 (data processing) need your written agreement, unless the law requires them, and publishing new Terms on our website does not change section 13 for your existing Orders.

25.5 Entire agreement. The Contract is the entire agreement between the parties about its subject matter. If you have signed a written agreement with us for IntFusion Cloud, that agreement applies instead of these Terms, including to Orders you place in the Client Portal. Neither party relies on any statement not set out in it, but nothing limits liability for fraud.

25.6 Third parties. No one other than the parties, including any End User, has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the Contract.

25.7 Severance, waiver and relationship. If any provision is invalid, it is modified to the minimum extent necessary and the rest of the Contract is unaffected. A delay in exercising a right is not a waiver. Nothing creates a partnership, joint venture or agency.

26. Governing law and jurisdiction

The Contract and any dispute or claim arising from or in connection with it (including non-contractual disputes or claims) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

27. Company details and contact

• Legal name: INTFUSION LTD, trading as IntFusion
• Registered in: England and Wales, company number 14230179
• Registered office: C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom (country of domicile: United Kingdom)
• VAT number: GB461921590
• Customer service: by email to sales@intfusion.net and 24/7 by ticket in the Client Portal
• Website: https://www.intfusion.net
• Client Portal: /login (support tickets, invoices, licences)

Last updated: 19 October 2026.

These Terms and Conditions (the "Terms") are an agreement between INTFUSION LTD, trading as "IntFusion" ("IntFusion", "we", "us"), and the business that orders IntFusion ERP directly from us ("you", the "Customer"). They take effect on 19 October 2026 and apply to all IntFusion ERP orders placed on or after that date. Please read them with the IntFusion ERP End User Licence Agreement (the "EULA") before you order.

1. About us and these Terms

1.1 INTFUSION LTD is registered in England and Wales with company number 14230179. Registered office: C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom (our country of domicile). VAT number: GB461921590.

1.2 Customer service: email sales@intfusion.net, 24/7 support tickets in the Client Portal at /login (the "Client Portal"), which also holds your licences, orders and invoices, or our contact page.

1.3 We sell only to businesses and open accounts only for businesses (section 4). The person who accepts these Terms for your account confirms that they may bind your business. If you are nonetheless a consumer, nothing in these Terms affects your statutory rights.

1.4 The agreement between us (the "Agreement") consists of our Order Confirmation, these Terms, the EULA, the ERP Return & Refund Policy (the "Refund Policy"), the Acceptable Use Policy and any quotation or statement of work we agree in writing.

1.5 In a conflict, the following order applies: (a) an agreed quotation or statement of work, only for the services it describes; (b) these Terms; (c) the EULA; (d) the Acceptable Use Policy. The Refund Policy prevails on refunds. Your own purchase order or standard terms do not apply.

2. Definitions

• "Business Day": Monday to Friday, excluding public holidays in England.
• "Client": a business customer of yours. "Client Service": a service through which you provide the Software to Clients under the SaaS Version.
• "Customer Data": data that you, your Group Companies, End Users or Clients put into or generate with the Software.
• "Delivery Date": the date we first make the Licence Key available to you, as shown in our delivery email and the Client Portal.
• "End User": any individual using the Software through you, including your and your Clients' personnel.
• "Group Company": a subsidiary or holding company of a party, or a subsidiary of that holding company (section 1159 Companies Act 2006).
• "Instance", "Production Instance", "Non-Production Instance" and "Disaster-Recovery Instance": as defined in the EULA.
• "IntFusion Services": our licensing and activation service, our update and download service, and support.
• "Software": IntFusion ERP in the edition you order (the "Standalone Version" or the "SaaS Version", each an "Edition"), including its modules, its user and technical documentation (the "Documentation"), Updates and the key that activates an Instance (the "Licence Key").

3. The Editions

3.1 Both Editions are a one-time payment for a perpetual licence with lifetime updates, unlimited users, clients, companies and projects, and full white-label branding. We do not host either Edition, including the SaaS Version. You install and host the Software on servers you own or control. We do not operate, manage, provision or deprovision any Instance or hold your Customer Data. Our role is white-label: we supply the Software and its Updates for you to use under your branding.

3.2 The Editions differ only in what you may do with the Software. The Standalone Version is for your own business. The SaaS Version also gives you the legal right to resell or provide the Software to your own Clients as Software-as-a-Service, under your own brand, as if you had built that service yourself (section 8).

Feature	Standalone Version	SaaS Version
One-time price per licence (excl. VAT)	£2,579.99	£3,429.99
Hosted by	You, on your own servers	You, on your own servers (we do not host it)
Instances per licence	One Production, one Non-Production (test), one Disaster-Recovery	One Production, one Non-Production (test), one Disaster-Recovery
Use for your own business and Group Companies, including client-facing features	Yes	Yes
Resell or provide the ERP to your Clients as SaaS under your brand	No	Yes, to an unlimited number of Clients from your Production Instance (section 8)
99.9% SLA on IntFusion Services	Yes (section 11)	Yes (section 11)

3.3 The full licence scope is set out in the EULA. Each additional Production Instance needs an additional licence. A free demo is available on request before you buy; it needs no payment details and does not convert into a paid order.

4. Accounts and ordering

4.1 Contact us first: to buy, contact us through our contact page or at sales@intfusion.net, and we will discuss your requirements. The Software cannot be bought directly from our website.

4.2 Account: after that discussion and a check of your business details, we open an account for your business with access to the Client Portal and store. We open accounts only for businesses, not for individuals buying for personal use. You accept these Terms, the EULA and the Refund Policy when your account is opened and again each time you place an order.

4.3 Orders: you place orders in the Client Portal, where the Edition, number of licences, price, VAT, these Terms and the Refund Policy are shown before you submit and pay, and you can correct any input errors before submitting. An order may also refer to a written quotation you have accepted. Every order generates an invoice, which we email to you and which serves as our order confirmation (the "Order Confirmation"), showing the Edition, number of licences, price, VAT, total and order reference. A contract for the order is formed when you place it and the Order Confirmation is generated. We may decline or cancel an order before delivery (for example for verification or sanctions reasons) and will then cancel the invoice or refund any payment in full.

4.4 The contract is concluded in English. We keep a record of your order and acceptance; you can save or print these Terms from this page or the Client Portal.

5. Prices, VAT and payment

5.1 Prices are in pounds sterling (GBP) and exclude VAT, which is added at the prevailing rate where applicable (the reverse charge may apply to business customers outside the UK). The licence fee is a one-time payment: nothing renews or recharges automatically, and services are charged only if agreed in writing.

5.2 Every order generates an invoice. You can pay it by card in the Client Portal if the order total, including VAT, is £7,000 or less, or otherwise by bank transfer, by Faster Payments from UK accounts or by SWIFT from outside the UK. Card payments are not accepted for professional services under section 12, which are paid by bank transfer only. Nothing is dispatched until the invoice is marked paid.

5.3 Card payments are processed by a PCI DSS-compliant payment provider and may require 3-D Secure / Strong Customer Authentication. We do not store full card numbers. Charges appear on your statement as INTFUSION LTD.

5.4 Invoices are due within 30 days of the invoice date. An order whose invoice is still unpaid 30 days after its date lapses at no cost to you. Where we agree in writing to give credit and deliver before payment, the invoice must be paid within 30 days of its date. Payments must be made in full without set-off or deduction, except as required by law. We may claim interest and fixed compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% a year above the Bank of England base rate, plus £40, £70 or £100 depending on the size of the debt, and reasonable recovery costs).

6. Delivery

6.1 The Software is delivered digitally; nothing is shipped. Once your invoice is marked paid, your Licence Key, download files and installation Documentation are generated and dispatched automatically by email and in the Client Portal. For card payments, the invoice is marked paid automatically and delivery is immediate once our payment provider confirms the payment. For bank transfers, our team checks the payment and marks the invoice paid manually, and delivery takes place within 24 hours of the funds being received.

6.2 You install the Software unless we agree to do so under section 12. If nothing arrives, please check your spam folder and contact us.

7. Your deployment and responsibilities

7.1 You (or your provider) are responsible for: (a) servers meeting the Documentation's minimum requirements; (b) installing, securing, operating and monitoring your Instances; (c) promptly installing Updates, especially security patches; (d) regular, tested backups; (e) lawful use of the Software and Customer Data, including checking financial, tax and payroll outputs; and (f) keeping Licence Keys and credentials secure and telling us of any unauthorised use. You must comply with the EULA and the Acceptable Use Policy and are responsible for your End Users, Group Companies and providers as if their acts were your own.

8. White-label branding and the SaaS Version

8.1 White-label: with either Edition you may present the Software under your own name, logo, colours and domain and remove IntFusion branding from the user interface, but not the notices described in section 6 of the EULA.

8.2 Standalone Version: you may use the Software for your own business and Group Companies, including giving Clients access to client-facing features such as portals, quotes, invoices and projects, but not provide it to others as a hosted service or charge for access to it.

8.3 SaaS Version: in addition, you have the legal right to resell or provide the Software, hosted on your own licensed Instances, to your Clients as Software-as-a-Service under your own brand, as if you had built that service yourself, and to charge them for it (see section 5 of the EULA). We do not host or operate the Client Service. When you provide it:

• (a) you contract with each Client in your own name and are solely responsible for the Client Service, including pricing, billing, tax, servers, availability, Client support and Client data;
• (b) you must have written terms with each Client meeting the minimum requirements in the EULA, and enforce them;
• (c) you decide your own data protection role towards each Client and must have UK GDPR-compliant terms with it (including Article 28 terms where you act as its processor);
• (d) we have no contract with, or obligations to, your Clients. You must not give any promise, warranty or service level on our behalf or present yourself as our agent. Clients cannot claim against us, including for refunds; and
• (e) you are responsible for your Clients' acts and omissions, and must suspend or end a Client's access if it seriously breaches its terms in a way that affects the Software or us. Section 16.4 also applies.

9. Updates and end of a product line

9.1 "Updates" means bug fixes, security patches, minor releases and new major versions of your Edition that we make generally available, without extra charge, to all customers of that Edition. You install them from the Client Portal (section 9 of the EULA).

9.2 "Lifetime updates" means all Updates for your Edition for the lifetime of the IntFusion ERP product line, meaning the period during which we continue to develop and offer that Edition (including any renamed or successor version serving substantially the same purpose), while you comply with the Agreement and have paid all sums due. It does not mean the lifetime of your business or ours.

9.3 Lifetime updates exclude bespoke work, professional services, third-party services and genuinely separate products, but we will not repackage functionality already in your Edition to charge for it again.

9.4 End of a product line: we will give at least 6 months' written notice before we stop providing Updates for an Edition or product line. Your perpetual licence continues indefinitely for the version you have installed and any Update released before the end date, which will remain available to download for at least 12 months after that date. Support ends on the end date. Before we stop operating the licensing and activation service for any reason, we will provide a permanent Licence Key or other means of activating your licensed Instances.

10. Support

10.1 We provide 24/7 ticket-based support to you through the Client Portal while you are entitled to Updates, covering installation, use, suspected defects and Updates. You provide first-line support to your End Users and Clients.

10.2 Support does not cover your infrastructure, third-party software or services, code modified other than through supported extension points, or releases older than the two latest major versions.

10.3 Response targets: an initial response from our team within 4 hours for a Critical ticket (a Production Instance is unusable, or there is a security vulnerability in the Software) and within 1 Business Day for other tickets. Response targets, and any credit for missing them, apply only to tickets raised by you (the business that bought from us) through the Client Portal, not to tickets or requests from your Clients or their end users, who should contact you. Resolution times depend on the issue.

11. Service levels and service credits

11.1 This SLA covers the IntFusion Services only, not your servers, networks, Instances or Client Service. If our licensing service is unavailable, your Instances continue to run (section 10 of the EULA).

11.2 Our licensing and activation service and our update and download service will each be available at least 99.9% of each calendar month, excluding: scheduled maintenance notified at least 48 hours ahead; urgent security maintenance; events under section 24; internet or third-party network failures outside our control; issues caused by you, your End Users, Clients or providers; and suspension under section 20.

11.3 If we miss a target in a calendar month, you may claim this service credit, calculated on the Notional Monthly Amount:

Shortfall in the month	Service credit
Availability below 99.9%	10%
Availability below 99.0%	25%
Availability below 95.0%	50%
Response target in section 10.3 missed for a Critical ticket	10%

11.4 The "Notional Monthly Amount" is the one-time fee paid for each affected licence divided by 36 (£71.67 for a Standalone Version licence, £95.28 for a SaaS Version licence). Total credits for any month are capped at 50% of the Notional Monthly Amount.

11.5 Claim credits through the Client Portal within 30 days after the end of the month concerned; we verify claims against our monitoring and ticket records. Credits can be used against future purchases of IntFusion products or services, have no cash value and are not transferable. They are your sole financial remedy for availability and response shortfalls, without affecting your right to terminate under section 21.3.

12. Professional services

12.1 Installation, implementation, customisation, data migration, integration work and training are not included in the licence fee. If you request them, we will quote separately in writing and provide them with reasonable skill and care.

13. Integrations, third-party and open-source components

13.1 Integrations (such as Zoom, Google, Slack, Telegram, SMS providers and payment gateways) run on your accounts, under the providers' terms and at your cost. They and the third-party and open-source components in the Software are governed by section 11 of the EULA. We are not responsible for third-party services.

14. Data protection

14.1 Each of us will comply with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy covers our own use of personal data as a controller (such as account, order, support and licence verification data). You host the Customer Data and are responsible for it; we have no routine access to it.

14.2 Support access: if you give us remote access, credentials, database copies, logs or screenshots containing personal data to obtain support or services ("Support Access"), we act as your processor (or sub-processor where you act for a Client) and this section is the contract required by Article 28 UK GDPR. Subject matter and duration: the support or services you request, while the Support Access lasts. Nature and purpose: viewing, testing and temporarily storing data solely for that purpose. Data types and subjects: those in what you share, typically contact, employment, customer, supplier and transaction details of your personnel, End Users, Clients, customers and suppliers.

14.3 For Support Access we will: (a) act only on your documented instructions (your support request is one), unless the law requires otherwise; (b) bind our personnel to confidentiality; (c) apply appropriate security measures under Article 32; (d) use as sub-processors only the hosting and email providers that store our systems on our behalf without using the data for their own purposes (you give general written authorisation; we remain responsible for them and will notify changes so you can object); (e) assist you with data subject requests, impact assessments and breaches, notifying a breach without undue delay; (f) delete or return the data at your choice once the support is complete, unless the law requires otherwise; (g) provide information to demonstrate compliance and allow reasonable audits at your cost; and (h) transfer data outside the UK only with the safeguards UK law requires. You will share only the data needed and confirm you have a lawful basis and any Client authorisation required.

15. Intellectual property

15.1 We and our licensors own all intellectual property in the Software, Documentation and IntFusion Services. The Software is licensed, not sold. You own your Customer Data and branding and license them to us only as needed to provide our services. We may use your feedback without obligation.

16. Indemnities

16.1 Our IP indemnity: we will defend you against any third-party claim that your use of the Software in accordance with the Agreement infringes that third party's intellectual property rights in the United Kingdom, and pay the damages and costs finally awarded against you or agreed by us in settlement.

16.2 Section 16.1 does not apply to the extent a claim arises from: (a) modification by anyone other than us; (b) combination with items we did not supply; (c) use not in accordance with the Agreement or Documentation; (d) failure to install an Update that would have avoided it; (e) your branding, Customer Data or Client content; or (f) open-source components or third-party services.

16.3 If a claim is made or likely, we may at our cost obtain the right for you to continue using the Software, or modify or replace it with non-infringing, materially equivalent functionality, or, if neither is reasonably possible, end the affected licence and refund its fee less one thirty-sixth for each full month since the Delivery Date. This section 16 is your sole remedy for third-party intellectual property claims.

16.4 Your indemnity: you will indemnify us against losses, damages and costs (including reasonable legal fees) from third-party claims, including by your Clients or End Users, arising from: (a) your Client Service, your terms with Clients or any commitment you made to them; (b) Customer Data, or use of the Software by you or your Clients in breach of the Agreement or the law; or (c) your branding; except to the extent caused by our breach of the Agreement or covered by section 16.1.

16.5 The indemnified party must notify the other promptly, allow it sole control of the defence and settlement (no admission or obligation may be imposed on the indemnified party without its reasonable consent), cooperate at the indemnifying party's cost and mitigate its losses.

17. Confidentiality

17.1 Each of us will keep the other's confidential information (including non-public parts of the Software, Licence Keys, quoted prices and data seen through Support Access) confidential, use it only for the Agreement and share it only with personnel, Group Companies, advisers and subcontractors who need it and are bound by equivalent duties. This does not apply to information that is public (other than through a breach), already known, independently developed or lawfully received from a third party, or to disclosures required by law or a regulator. These duties last 5 years after the Agreement ends, and indefinitely for trade secrets and Software code.

18. Warranties

18.1 We warrant that: (a) we have the right to grant the licences; (b) for 90 days from the Delivery Date, the Software, properly installed in an environment meeting the Documentation's requirements, will perform materially in accordance with the Documentation; (c) we take reasonable industry-standard steps to ensure the Software as delivered contains no viruses or malicious code, and we will not use licence checks to disable or degrade a validly licensed Instance; and (d) professional services will be provided with reasonable skill and care.

18.2 If you notify us of a breach of section 18.1(b) within the 90 days, we will correct the defect, provide a workaround or replace the Software within a reasonable time. If we cannot, either of us may end the affected licence and we will refund its fee. This is your sole remedy for breach of section 18.1(b), which excludes problems caused by your infrastructure, unsupported environments, modifications, third-party services, misuse or failure to install Updates.

18.3 You warrant that you are authorised to enter into the Agreement and are not a sanctioned person.

18.4 The Software does not give legal, tax or accounting advice, and we do not warrant uninterrupted or error-free operation. All other warranties, conditions and implied terms are excluded to the extent permitted by law.

19. Liability

19.1 Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited.

19.2 Subject to section 19.1, neither of us is liable for loss of profits, revenue, business, contracts, goodwill or anticipated savings, or for indirect or consequential loss. As you host and back up Customer Data, our liability for its loss or corruption caused by our breach (for example during Support Access) is limited to the reasonable cost of restoring it from your most recent backup.

19.3 Subject to section 19.1, each party's total liability under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to £10,000 or, if lower, the greater of: (a) the fees you paid us under the Agreement in the 12 months before the event giving rise to the claim; and (b) the one-time fee paid for the licence or licences concerned. Service credits and refunds count towards this limit.

19.4 Sections 19.2 and 19.3 do not limit your obligation to pay fees, your indemnity under section 16.4, or your liability for using the Software beyond the licence or otherwise infringing our intellectual property.

19.5 Our prices reflect this allocation of risk, which we consider reasonable under the Unfair Contract Terms Act 1977.

20. Suspension

20.1 We may suspend the IntFusion Services (Updates, support and new activations) for the licence concerned if: (a) a payment remains overdue 14 days after written notice; (b) you or your Clients materially breach the EULA or Acceptable Use Policy and do not remedy it within a reasonable period after notice; (c) a card dispute is open (section 22.3); or (d) the law or sanctions require it. Suspension will be proportionate and end once the cause is resolved, and will not involve accessing your Instances.

21. Term and termination

21.1 These Terms apply from when your account is opened. The Agreement for each order starts when the Order Confirmation is generated and continues unless ended under the Agreement.

21.2 We may terminate the Agreement, or the affected licence, by written notice if you materially breach it (including non-payment or use beyond the licence) and do not remedy the breach within 30 days after notice, or immediately if it cannot be remedied.

21.3 You may terminate by written notice if we materially breach the Agreement and do not remedy the breach within 30 days after notice. Availability of an IntFusion Service below 99.0% in three or more calendar months in any 12-month period is a material breach. If you terminate under this section, we will refund the licence fee less one thirty-sixth for each full month since the Delivery Date.

21.4 You may stop using the Software at any time. Refunds are available only under the Refund Policy and sections 16.3, 18.2 and 21.3.

21.5 When a licence ends: (a) within 30 days you must stop using the Software under it, uninstall and delete all copies (including Non-Production and Disaster-Recovery Instances and backups containing the Software, though you may keep Customer Data) and confirm this in writing; (b) under the SaaS Version, you must stop providing the Client Service within the same period, and you are responsible for winding down with your Clients, including returning their data; (c) accrued rights and unpaid sums remain due; and (d) sections 8.3, 14, 15, 16, 17, 19, 21.5, 22, 26 and 27 continue.

22. Refunds, cancellation and chargebacks

22.1 You may cancel an order before the Delivery Date, and we will cancel the invoice or refund any payment in full (card orders are delivered as soon as payment is confirmed). After delivery, the 30-day money-back guarantee in the Refund Policy applies to every order: you may claim within 30 days of the Delivery Date without giving a reason, once for IntFusion ERP (the Standalone Version and the SaaS Version count as one product, and your Group Companies count as you). Only you, not your Clients or End Users, may claim. Refunds go to the original payment method, and billing errors are always refunded in full.

22.2 If you have a concern about a charge, please contact us first through the Client Portal or at sales@intfusion.net. We keep evidence for card disputes, including order records, the time and IP address of your acceptance of these Terms in the Client Portal, and licence delivery, activation and usage logs.

22.3 A payment refunded in full cannot also be disputed. While a dispute is open, we may suspend the IntFusion Services for the licence concerned. If the dispute is decided in your favour, the licence ends and section 21.5 applies. If it is decided in our favour and you had not contacted us first, we will restore the IntFusion Services and may recover our reasonable dispute fees.

23. Export control and sanctions

23.1 You must not make the Software or a Client Service available to any person or country subject to UK, UN or other applicable sanctions (including EU and US sanctions where they apply), or for any end use prohibited by UK export controls, and you must screen your Clients accordingly. We may refuse or cancel orders, suspend the IntFusion Services or terminate the Agreement where needed to comply with these laws, refunding where the law permits.

24. Events outside our control

24.1 Neither of us is liable for delay or failure (other than in payment) caused by events beyond its reasonable control, such as natural disasters, war, government action, power or network failures or cyber-attacks despite reasonable precautions, if it notifies the other and limits the effect where it reasonably can. If an event lasts over 60 days, either of us may end affected professional services by notice; licences continue.

25. Changes to these Terms

25.1 Updated Terms apply to new orders. For existing customers we may change operational matters (such as support processes or the Client Portal) on 30 days' notice, but without your written agreement we will not reduce your core licence rights, materially remove features without equivalent replacement, or add recurring fees for what you have paid for. Section 14 (data protection) changes for existing customers only with your written agreement, unless the law requires it.

26. General

26.1 Assignment: you may transfer your licences and the Agreement to a Group Company or a buyer of all or the relevant part of your business, on written notice and with our consent (not to be unreasonably withheld or delayed), if the transferee accepts the Agreement and you stop using the Software. We may transfer it to a Group Company or a successor to our business on notice, without reducing your rights, and may use subcontractors for whom we remain responsible.

26.2 Notices must be in writing, by email to sales@intfusion.net or the email address on your account, or by post to the recipient's registered office. Emails sent outside 9am to 5pm UK time on a Business Day are treated as received at 9am on the next Business Day. Legal proceedings must be served by post at the recipient's registered office.

26.3 Entire agreement: the Agreement is our entire agreement about its subject matter, and neither of us relies on any statement not in it (this does not limit liability for fraud). If you have signed a written agreement with us for IntFusion ERP, that agreement applies instead of these Terms, including to orders you place in the Client Portal. Variations must be agreed in writing by both of us (email is sufficient), except under section 25.

26.4 No one other than you and us, including your Clients and End Users, has rights under the Contracts (Rights of Third Parties) Act 1999. Invalid provisions do not affect the rest, and delay in exercising a right is not a waiver. We are independent contractors: you are not our agent, partner, distributor or franchisee and cannot bind us.

27. Governing law and jurisdiction

27.1 The Agreement and any dispute arising from it (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

27.2 Last updated: 19 October 2026.

These Terms and Conditions (the "Terms") apply when a business buys IntFusion NCX from INTFUSION LTD, trading as "IntFusion" (company number 14230179, registered in England and Wales) ("IntFusion", "we", "us"), without a signed IntFusion NCX Licence and White-Label Agreement. Together with the IntFusion NCX Service Level Agreement (the "SLA"), the IntFusion Data Processing Agreement (the "DPA") and the schedules below, they form the agreement between IntFusion and the business that buys (the "Customer", "you"), called "this Agreement" in the clauses below. They are effective from 19 October 2026. The Customer accepts them when its account is opened and each time it places an Order. A signed agreement between the parties takes precedence over these Terms.

Schedules 1 and 4 of the signed agreement, for customer details and earlier licences, do not apply to online purchases. The SLA and the DPA are available in the Client Portal and on request.

Part A: Licence, orders and payment

1. Definitions and interpretation

1.1 In this Agreement:

• Account Schedule means the details of the Customer’s account in the Client Portal and any terms IntFusion agrees with the Customer in writing.
• Active Seat means an enabled human user account that can sign in to the agent inbox or administration console of the production Installation, counted across all Workspaces on it. Bots, API keys, service accounts, contacts and end customers are not Active Seats, and disabling an account frees its seat straight away.
• Affiliate means a company that controls, is controlled by, or is under common control with the Customer, where control has the meaning in section 1124 of the Corporation Tax Act 2010.
• Business Day means a day other than a Saturday, Sunday or public holiday in England.
• Care Plan means the optional yearly plan described in clause 4.6.
• Channel Provider means a third party whose platform or service the Software connects to, including Meta (for WhatsApp, Instagram and Messenger), Twilio and other SMS and voice providers, Telegram, TikTok, LINE, WeChat, Viber, LinkedIn, email service providers, payment gateways and AI model providers.
• Client means a person to which the Customer provides the Hosted Service under Part B.
• Client Portal means IntFusion’s online client portal and store at www.intfusion.net/login, used for orders, invoices, Licence Keys, Updates and support tickets.
• Commencement Date means the date IntFusion opens the Customer’s account in the Client Portal.
• Confidential Information means information of a party that is marked confidential, or that a reasonable person would understand to be confidential, including the terms of this Agreement, pricing, plans, source code, client lists and security information.
• Customer Data means data that the Customer, its users or its Clients store in or process with the Software, including contacts, conversations and Channel Provider credentials.
• Data Protection Laws means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other UK law on personal data in force from time to time.
• Documentation means the user guides, product descriptions and technical requirements IntFusion makes available for the Software, including Schedule 2.
• Fees means the Licence Fee, Subscription Fees and Care Plan fees payable under clause 4.
• Hosted Service means the online service through which the Customer gives Clients access to the Software under the Customer’s brand (Part B).
• Installation means a copy of the Software installed on servers the Customer controls, whether owned, rented or cloud-based.
• Intellectual Property Rights means copyright, database rights, trade marks, patents, rights in software, rights in confidential information and know-how, and all similar rights anywhere in the world, whether registered or not.
• IntFusion Marks means the IntFusion and IntFusion NCX names, logos and trade marks.
• Licence means the licence described in clause 3.
• Licence Fee has the meaning in clause 4.1.
• Licence Key means the code that unlocks a Licence.
• Order means an order for a Licence, a Subscription Plan or a Care Plan placed through the Customer’s account in the Client Portal and accepted under clause 2.3.
• Product Lifetime has the meaning in clause 12.2.
• Seat Allowance means the number of Active Seats the Customer may use at any time: 35 under the Licence alone, or the number in the Subscription Plan in force, which includes the Licence’s 35.
• Security Update means an Update whose main purpose is to fix a vulnerability in the Software.
• Software means IntFusion NCX, including Updates and Third-Party Components.
• Subscription Fees has the meaning in clause 4.2.
• Subscription Plan means Growth 550, Scale 1,250, Enterprise 2,000 or a larger plan agreed in writing, as described in clause 4 and Schedule 2.
• Third-Party Components means software or services owned by others that are supplied with or connect to the Software, including the services and interfaces of Channel Providers.
• Updates means fixes, patches and new versions that IntFusion makes generally available for the Software, including Security Updates.
• UK GDPR has the meaning given in section 3(10) of the Data Protection Act 2018.
• Workspace means a separate business area in an Installation, for the Customer or a Client, with its own users, channels and data.

1.2 Headings do not affect meaning. “Including” means including without limitation. A reference to a law includes that law as amended or replaced. “Writing” includes email.

2. Orders and account

2.1 IntFusion supplies IntFusion NCX only to businesses. The Customer confirms that it enters into this Agreement for the purposes of its trade, business or profession and not as a consumer.

2.2 IntFusion opens an account for the Customer in the Client Portal. The Customer must keep its login details secure and is responsible for orders and other actions taken through its account.

2.3 The Customer orders Licences, Subscription Plans and Care Plans through its account in the Client Portal; no separate order form is needed. An Order binds both parties when IntFusion accepts it, including by issuing an invoice. Each Order is a separate contract on the terms of this Agreement.

2.4 IntFusion invoices every Order. It delivers the Licence Key and download access through the Client Portal only when the invoice for the Licence is paid in full: immediately after a successful card payment, or within 24 hours after cleared funds reach IntFusion for a bank transfer. A Subscription Plan or Care Plan starts on the date its first invoice is paid, unless the Order states a later date. Card payment is available only for invoices whose total, including VAT, is £7,000 or less (clause 4.10).

3. Licence

3.1 On payment, IntFusion grants the Customer a perpetual, non-exclusive licence to install and use the Software for the internal business purposes of the Customer and its Affiliates, including communicating with their own customers and contacts through it, and to provide it to Clients under Part B. The Licence ends only under clauses 5, 17.3, 18.2, 22 or 28.2, or under the SLA.

3.2 The Licence includes 35 Active Seats. The Customer may use more Active Seats only under a Subscription Plan. There is no limit on the number of Workspaces, Clients, contacts, conversations or messages, but the Customer pays Channel Providers directly for messages, phone numbers and other channel services.

3.3 Each Licence allows one production Installation, one test Installation and one disaster recovery Installation. The test Installation may be used only for testing, training and staging. The disaster recovery Installation may be used only as a standby, for recovery testing, or while the production Installation is unavailable. Active Seats are counted on the production Installation and pooled across all its Workspaces; users of the test and disaster recovery Installations do not count separately. Each further production Installation needs its own Licence.

3.4 The Customer hosts every Installation at its own cost. IntFusion does not host the Software or any Channel Provider account under this Agreement. Installation, hosting, data migration, customisation and training are not included unless ordered separately.

3.5 To verify the Licence and the Seat Allowance and to deliver Updates, the Software may periodically send IntFusion the Licence Key, Installation identifier, domain or host name, Software version, the number of Active Seats and Workspaces, the IP address the check comes from, and its date and time. It does not send Customer Data, message content or contact details. If a check cannot be completed, the Software keeps running on its last valid licence. After 30 days without a successful check it shows a warning to administrators until a check succeeds or IntFusion provides an offline licence file. IntFusion will not use licence checks to disable or degrade a validly licensed Installation.

3.6 The Customer may present the Software under its own name, logo, colours and domain and remove the IntFusion Marks from the user interface. It must keep the copyright, licence and third-party notices that IntFusion or a third-party licensor requires.

3.7 The Customer must not, and must not allow anyone else to:

• (a) provide the Software, or access to it, to third parties as a service for their own business use, except under Part B;
• (b) sublicense, sell, rent, lend or distribute the Software or any copy of it;
• (c) use more Active Seats or run more Installations than its Seat Allowance and Licences allow, except as clause 4.5 permits;
• (d) modify, decompile or reverse engineer the Software, except through its configuration, branding and theme features, as the Documentation allows, or to the extent sections 50A to 50C and 296A of the Copyright, Designs and Patents Act 1988 allow;
• (e) get around any licence or seat control in the Software;
• (f) use the Software to build a competing product, or copy its features, functions or graphics; or
• (g) use the Software unlawfully, to send unsolicited messages, or to harm any person or system.

3.8 Third-Party Components, including Channel Providers’ services, are governed by their providers’ terms. The Customer and its Clients need their own accounts with each Channel Provider and pay its charges directly; IntFusion does not resell or mark up channel charges. IntFusion is not responsible for those third-party services, or for a Channel Provider changing, pricing, restricting or withdrawing its service.

3.9 The Customer must connect each channel only through the methods the Documentation describes and follow each Channel Provider’s terms and policies, including those on consent, message templates and automated or AI-generated messages. A connector the Documentation marks as unofficial is provided as it is, at the Customer’s own risk, and is outside the SLA and clause 18.

4. Prices and payment

4.1 Unless the Account Schedule or IntFusion in writing sets a different price, the one-time Fee for each Licence (the Licence Fee) is £4,999. It includes 35 Active Seats, Updates and support for 12 months from delivery, and Security Updates for the Product Lifetime (clause 12).

4.2 The monthly Fees for Subscription Plans (the Subscription Fees) are: Growth 550, £2,499 for up to 550 Active Seats; Scale 1,250, £4,499 for up to 1,250 Active Seats; and Enterprise 2,000, £5,799 for up to 2,000 Active Seats. Each Seat Allowance includes the Licence’s 35 Active Seats. A Subscription Plan includes Updates and support while it is in force. Plans for more than 2,000 Active Seats are agreed in writing and paid by bank transfer.

4.3 Each Subscription Plan runs for 12 months from its start date and then renews for further 12-month terms unless either party gives notice at least 30 days before the end of the current term. The Customer can give notice by cancelling the plan online in the Client Portal. IntFusion will remind the Customer at least 45 days before each renewal. Subscription Fees are invoiced monthly in advance or, if the Customer chooses, yearly in advance by bank transfer at ten times the monthly Fee.

4.4 The Customer may move to a larger or smaller Subscription Plan at any time through the Client Portal, without reinstalling the Software and without losing any Customer Data. A move to a larger plan applies at once, and the difference is charged pro rata for the rest of the current billing period. A move to a smaller plan applies from the next billing date, provided the Active Seats in use then fit its Seat Allowance under clause 4.5. Moving between plans does not change the term, and the Customer may end a Subscription Plan only from a renewal date.

4.5 If Active Seats exceed the Seat Allowance by no more than 10%, there is no breach: IntFusion invoices the smallest Subscription Plan that covers the highest number reached, from the next billing date. Use more than 10% over the Seat Allowance is charged at that Subscription Plan from the date it began.

4.6 The Customer may buy a Care Plan for any Licence, whatever its Seat Allowance, for £799 a year. It includes Updates and support for 12 months, starts when any Updates and support already included end, and renews yearly unless either party gives notice at least 30 days before renewal. While a Subscription Plan is in force, the Care Plan is included in it at no extra charge. Security Updates never need a Care Plan.

4.7 All Fees are in pounds sterling and exclude VAT, which the Customer pays in addition at the applicable rate. The reverse charge may apply to businesses outside the UK.

4.8 IntFusion may change its prices for future Orders by giving at least 30 days’ written notice, and the Fees for a running Subscription Plan or Care Plan only from its next renewal, by giving at least 60 days’ written notice. A price change does not affect an Order already accepted or a term already running.

4.9 Invoices are due within 30 days after their date. The Licence Key is delivered only after payment (clause 2.4), and an Order for a Licence whose invoice is still unpaid 30 days after its date lapses at no cost to the Customer. The Customer may cancel an Order for a Licence at no cost before the Licence Key is delivered. Where IntFusion agrees in writing to deliver before payment, the invoice must be paid in full within 30 days of its date, without set-off or deduction except where the law requires.

4.10 The Customer may pay by card in the Client Portal only for invoices whose total, including VAT, is £7,000 or less, including monthly Subscription Fees. Larger invoices, and all services such as installation, data migration, customisation, training, software development, IT support or consulting, must be paid by bank transfer quoting the invoice number, by Faster Payments from UK accounts or by SWIFT from outside the UK. Card payments are processed by a payment provider that complies with the Payment Card Industry Data Security Standard (PCI DSS), with 3-D Secure and Strong Customer Authentication where supported. IntFusion never stores full card numbers. Card payments appear on statements as INTFUSION LTD.

4.11 If the Customer pays late, IntFusion may claim interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, or any law that renames or replaces it (currently 8% a year above the Bank of England base rate, plus £40, £70 or £100 depending on the size of the debt, and reasonable recovery costs).

4.12 If the Customer disputes an invoice in good faith, it must tell IntFusion in writing, with reasons, within 30 days after the invoice date, and pay any undisputed part on time.

5. 30-day money-back guarantee

5.1 The Customer’s first Order of IntFusion NCX has a 30-day money-back guarantee. The Customer may claim by email or Client Portal ticket within 30 days after the Delivery Date, when the Licence Key is delivered. No reason is needed.

5.2 The Customer may use this right once for IntFusion NCX, and the Customer’s group companies count as the Customer. It covers the Licence Fee and any Subscription Fees paid under that first Order. The right belongs only to the business that bought directly from IntFusion. Clients have no rights against IntFusion under this clause.

5.3 IntFusion refunds the amount paid for the cancelled Order to the original payment method within 14 days after the request.

5.4 When an Order is refunded, the Licence and any Subscription Plan in it end and the Licence Key is deactivated. Within 14 days the Customer must remove every Installation and copy of the Software and confirm this in writing. Under Part B, the Customer may keep the Hosted Service running for up to 30 days only so that Clients can export their data.

5.5 This clause does not limit any other right or remedy of the Customer. If the Customer has a concern about a charge, it must contact IntFusion first, and a payment refunded in full cannot also be disputed. While a card dispute is open, IntFusion may suspend its services for the Licence concerned. If the dispute is decided in the Customer’s favour, the Licence ends and clause 23 applies; if it is decided in IntFusion’s favour and the Customer had not contacted IntFusion first, IntFusion restores the services and may recover its reasonable dispute fees.

6. Free evaluation

6.1 IntFusion may give the Customer a free evaluation (demo) on request before it buys. It needs no payment details, lasts for the period IntFusion states and never turns into a paid Order.

6.2 A free evaluation is provided as it is, without the commitments in the SLA or clause 18. Subject to clause 19.1, IntFusion’s total liability for a free evaluation is limited to £100.

Part B: White-label and Clients

Part B applies to every Licence.

7. Right to provide the Hosted Service

7.1 For as long as its Licence continues, the Customer may provide the Software to Clients as an online Hosted Service under the Customer’s own brand, and let Clients’ users access it over the internet.

7.2 Clients receive online access only. They receive no copy, Installation, Licence Key or source code of the Software.

7.3 The Customer is responsible for its Clients’ acts and omissions, and must suspend or end a Client’s access if the Client seriously breaches its terms in a way that affects the Software or IntFusion.

7.4 There is no limit on the number of Clients or Workspaces. Clients’ Active Seats count towards the Customer’s Seat Allowance, and each production Installation the Customer runs needs its own Licence (clause 3.3).

7.5 The Customer provides the Hosted Service in its own name and for its own account. It is not IntFusion’s agent and has no authority to make contracts or promises on IntFusion’s behalf. It decides its own prices and terms for Clients; any price IntFusion suggests is a suggestion only.

8. Branding

8.1 The Customer may present the Hosted Service under its own name and brand using the Software’s branding features. The IntFusion Marks need not appear, and this Agreement gives the Customer no right to use them.

8.2 The Customer must keep the copyright, licence and third-party notices that IntFusion or a third-party licensor requires. Naming IntFusion in privacy information or legal notices where the law requires it is not a use of the IntFusion Marks.

8.3 The Customer is responsible for its own name and brand, including making sure they do not infringe anyone’s rights.

9. Clients

9.1 The Customer must have a written contract with each Client, including online terms the Client accepts, that meets Schedule 3.

9.2 The Customer must not make any statement, promise or warranty about the Software, including about features, security, legal compliance or results, that goes beyond the Documentation.

9.3 For Customer Data relating to Clients, the Customer is the controller or the Client’s processor. IntFusion has no access to that data except under clause 13.2.

9.4 The Customer must make sure each Client uses its own Channel Provider accounts, or accounts the Customer manages for it with the Client’s authority, and follows the messaging rules in Schedule 3.

10. Support for Clients

10.1 The Customer provides first-line support to its Clients and their users, including taking their requests, troubleshooting, account and billing questions.

10.2 IntFusion provides second-line support to the Customer only, through the Client Portal, as set out in the SLA. IntFusion will not deal directly with Clients unless the Customer asks and IntFusion agrees.

10.3 Response targets, and any credit for missing them, apply only to tickets the Customer raises through the Client Portal, not to tickets or messages from Clients or their users.

11. Running the Hosted Service

11.1 The Customer alone is responsible for hosting, securing, backing up, maintaining and supporting the Hosted Service, and for its availability to Clients. The SLA covers IntFusion’s licensing, update and support services, not the Customer’s Hosted Service.

11.2 The Customer must keep the Hosted Service secure, including by installing security Updates within a reasonable time, using two-factor authentication for administrator accounts and keeping regular backups.

11.3 The Customer must tell IntFusion promptly of any known or suspected unauthorised use of the Software or security breach affecting it, and use its best efforts to stop it.

11.4 The Customer must comply with all laws that apply to the Hosted Service, including data protection, e-commerce, electronic marketing and messaging laws in every country where messages are sent.

Part C: Updates, support, data and risk

12. Updates and security updates

12.1 IntFusion provides every Security Update free of charge for every Licence for the Product Lifetime, with or without a Subscription Plan or Care Plan. Where technically feasible, Security Updates are released separately from new features, each with a severity rating and an advisory. Each major version receives Security Updates for at least 5 years after its release; after that, the Customer may move to the latest version free of charge to keep receiving them.

12.2 The Product Lifetime is the lifetime of the IntFusion NCX product line: the period during which IntFusion continues to develop and offer the Software, including any renamed or successor version serving substantially the same purpose. It does not mean the lifetime of either party’s business. IntFusion will give at least 6 months’ written notice before it stops providing Updates. The Licence then continues indefinitely for the installed version and any Update released before the end date, which stays available to download for at least 12 months after it, and support ends on the end date. Before IntFusion stops operating its licensing and activation service for any reason, it will provide a permanent Licence Key or another way to activate licensed Installations.

12.3 Other Updates, including new features and changes needed when a Channel Provider changes its service, are included for 12 months from delivery of the Licence and afterwards while a Subscription Plan or Care Plan is in force. Without one, the Customer keeps the installed version and continues to receive Security Updates.

12.4 While Updates are included under clause 12.3, if a Channel Provider announces a change that will stop a supported connector working, IntFusion will release a compatible Update before the provider’s deadline where the provider gives at least 60 days’ notice, and otherwise as soon as reasonably possible, as the SLA sets out. IntFusion cannot guarantee that a Channel Provider will keep any service available.

12.5 An Update may need the Customer’s environment to meet the current technical requirements in the Documentation. The Customer is responsible for installing Updates and for taking a backup before it does so.

12.6 An Update may change features, but IntFusion will not use Updates to materially reduce the overall functionality the Customer has paid for, except where a Channel Provider withdraws or restricts the service that a feature depends on.

13. Support, SLA and access to Customer Data

13.1 IntFusion will meet the SLA’s availability commitment, 99.9% a month for its licensing and update services with service credits, for every Licence. While Updates are included under clause 12.3, IntFusion will also provide support under the SLA, with a 4-hour response to critical tickets around the clock and a 1-Business-Day response to other tickets. IntFusion accepts reports of suspected vulnerabilities at any time and fixes them within the SLA’s timescales.

13.2 If the Customer asks IntFusion to access an Installation or Customer Data to give support, for example by remote session or by files attached to a ticket, IntFusion will do so only as far as needed, as a processor under the DPA. The Customer must take a backup first.

13.3 Otherwise, IntFusion will not access Customer Data.

14. Customer’s responsibilities

14.1 The Customer must:

• (a) host every Installation on infrastructure that meets the technical requirements in the Documentation and is kept secure and patched;
• (b) keep regular backups of Customer Data;
• (c) control access to the Software, including by using two-factor authentication for administrator accounts;
• (d) make sure its users comply with this Agreement;
• (e) get and record any consent the law requires before sending marketing messages, honour opt-outs promptly and keep suppression lists;
• (f) keep its own and its Clients’ Channel Provider accounts in good standing and in their own names; and
• (g) give IntFusion the cooperation and information it reasonably needs.

14.2 The Customer is responsible for checking that its use of the Software meets the legal, marketing, messaging and data protection rules that apply to it and its Clients, including the Privacy and Electronic Communications (EC Directive) Regulations 2003 and equivalent laws in each country where messages are sent, and any duty to tell people when they are communicating with an AI system. IntFusion does not warrant that the Software meets any particular legal requirement unless the Documentation expressly says so.

15. Data protection

15.1 IntFusion processes the business contact details of the Customer’s staff, and the data its licensing service receives, as an independent controller to run the Customer’s account, validate Licences, prevent misuse and meet legal duties, as described in its Privacy Policy.

15.2 The Customer is the controller of Customer Data, or the processor where it acts for a Client. Where IntFusion processes Customer Data under clause 13.2, it does so as the Customer’s processor or sub-processor under the DPA, which forms part of this Agreement.

15.3 The DPA applies to IntFusion NCX as Schedule 5 sets out. IntFusion does not receive message content, contacts or Channel Provider credentials, except through support access the Customer asks for under clause 13.2.

15.4 Each party will comply with the Data Protection Laws.

16. Intellectual property

16.1 IntFusion and its licensors own all Intellectual Property Rights in the Software, the Documentation and the Licence Keys. The Customer receives only the rights this Agreement expressly grants. Buying a Licence does not transfer ownership of the Software. The Licence does not include source code or source code escrow, which are available only under a separate written agreement and may carry a fee.

16.2 The Customer owns Customer Data and its own names and brands.

16.3 IntFusion may use any suggestion or feedback about the Software that the Customer gives, without charge or restriction.

17. Indemnities

17.1 IntFusion will defend the Customer and its directors, officers and employees against any third-party claim that use of the Software by the Customer, or under Part B by its Clients, in accordance with this Agreement infringes that third party’s Intellectual Property Rights in the United Kingdom. IntFusion will pay any amount finally awarded against them and any settlement IntFusion agrees in writing.

17.2 Clause 17.1 does not apply to a claim arising from: anything the Customer supplies, including its brand and Customer Data; a change to the Software not made or authorised by IntFusion; use with products IntFusion did not supply; use outside this Agreement or the Documentation; failure to install an Update that would have avoided the claim; or a Third-Party Component.

17.3 If a claim under clause 17.1 is made or likely, IntFusion may, at its option and cost: obtain the right for continued use; change or replace the Software so that it no longer infringes, without materially reducing its functionality; or end the affected Licence and refund the Licence Fee less one thirty-sixth for each full month since delivery. Clauses 17.1 to 17.3 are the Customer’s only remedy for third-party infringement claims.

17.4 The Customer will defend IntFusion and its directors, officers, employees and contractors against any third-party claim arising from: (a) the Customer’s brand, Customer Data or anything else the Customer supplies; (b) the Hosted Service or the Customer’s contracts with Clients, except to the extent caused by IntFusion’s breach; (c) any statement, promise or warranty the Customer makes about the Software beyond the Documentation; or (d) the Customer’s breach of law. The Customer will pay any amount finally awarded against them and any settlement the Customer agrees in writing.

17.5 A party seeking protection under this clause must: tell the other party promptly about the claim; let it control the defence and settlement; give it reasonable help at its cost; and not admit liability or settle without its written consent. It may take part with its own lawyers at its own cost. No party may agree a settlement that places obligations on the other without that party’s written consent.

18. Warranties

18.1 IntFusion warrants that: (a) for 90 days from delivery, the Software, properly installed in an environment meeting the Documentation’s requirements, will perform materially in accordance with the Documentation; (b) it will provide support with reasonable skill and care; (c) it has the rights needed to grant the Licences; and (d) before each release it checks the Software for viruses and other malicious code using up-to-date, industry-standard tools.

18.2 If the Software does not meet clause 18.1(a), IntFusion will, at its cost, use reasonable commercial efforts to correct it promptly or provide a workaround. If the Customer reported the problem within the 90 days and IntFusion cannot correct it within a reasonable time, either party may end the affected Licence and IntFusion refunds its Licence Fee. This is the Customer’s only remedy for a breach of clause 18.1(a).

18.3 Clause 18.1(a) does not apply to a problem caused by the Customer’s hosting environment, use contrary to the Documentation, a change made by anyone other than IntFusion, failure to install an Update that would have fixed it, or a Third-Party Component.

18.4 IntFusion does not warrant that the Software will be uninterrupted or error-free, or that it will meet the particular needs of the Customer or its Clients. Except as this Agreement states, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent the law allows.

19. Limitation of liability

19.1 Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability that cannot be limited or excluded by law.

19.2 Subject to clause 19.1, neither party is liable to the other, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: (a) loss of profits, revenue, business, contracts or anticipated savings; (b) loss of goodwill or reputation; (c) indirect or consequential loss; or (d) loss or corruption of Customer Data, except that where IntFusion’s breach causes it (for example during support access), IntFusion is liable for the reasonable cost of restoring it from the Customer’s most recent backup.

19.3 Subject to clauses 19.1 and 19.4, each party’s total liability arising under or in connection with this Agreement is limited to the lower of: (a) the greater of the Fees paid under this Agreement in the 12 months before the event giving rise to the claim and the one-time Licence Fee for the Licences concerned; and (b) £10,000. Service credits and refunds count towards this limit.

19.4 The limit in clause 19.3 does not apply to the Customer’s obligation to pay Fees, its indemnity in clause 17.4, or its liability for using the Software beyond its Licences or otherwise infringing IntFusion’s Intellectual Property Rights. The parties consider this allocation of risk reasonable under the Unfair Contract Terms Act 1977.

19.5 Service credits under the SLA are IntFusion’s only financial liability for missing the SLA’s targets and count towards the limit in clause 19.3. This does not affect the Customer’s termination rights under the SLA.

20. Confidentiality

20.1 Each party must keep the other’s Confidential Information confidential and use it only to perform or receive the benefit of this Agreement. It may share it only with its employees, contractors and professional advisers who need to know it and are bound by confidentiality duties at least as strict as this clause, and it is responsible for their compliance.

20.2 Clause 20.1 does not apply to information that: (a) is or becomes public other than through a breach of this clause; (b) the receiving party already lawfully held; (c) a third party lawfully gives it without restriction; or (d) it develops independently, as its written records show. A party may disclose Confidential Information where required by law, a court or a regulator, and must, where lawful, tell the other party first.

20.3 The Software’s source code, non-public technical details and the results of any performance or security tests of it are IntFusion’s Confidential Information.

20.4 This clause applies during this Agreement and for 5 years after it ends, and for trade secrets and source code for as long as they remain confidential. When this Agreement ends, each party must, if asked, return or destroy the other’s Confidential Information, except copies it must keep by law or that sit in routine backups, which remain confidential.

Part D: Term, termination and general terms

21. Term

21.1 This Agreement starts on the Commencement Date and continues for as long as any Licence under it continues. Subscription Plans and Care Plans run for the terms in clause 4.

21.2 Because each Licence is perpetual, IntFusion cannot end a paid Licence without a reason. It may end one only under clause 17.3 or clause 22.

22. Termination and suspension

22.1 The Customer may end a Licence at any time by written notice and removing every Installation of it, and may end a Subscription Plan or Care Plan from its next renewal date under clause 4.3 or 4.6. No refund is due except under clauses 5, 17.3, 18.2 or 28.2 or the SLA.

22.2 Either party may end this Agreement, or IntFusion may end only the affected Licence, immediately by written notice if the other: (a) commits a material breach and, where the breach can be remedied, fails to remedy it within 30 days after written notice; or (b) is unable to pay its debts, enters administration, liquidation, receivership or a company voluntary arrangement, or suffers anything similar in any jurisdiction. IntFusion may rely on (b) only so far as section 233B of the Insolvency Act 1986 allows.

22.3 IntFusion may cancel an unpaid Order for a Licence under clause 4.9.

22.4 Availability of an SLA Covered Service below 99.0% in three or more calendar months in any 12-month period is a material breach. If the Customer ends this Agreement for IntFusion’s material breach, IntFusion refunds the Licence Fee less one thirty-sixth for each full month since delivery, and any Fees paid for the period after termination.

22.5 IntFusion may suspend its services for a Licence (Updates other than Security Updates, support and new activations) if a payment remains overdue 14 days after written notice, if the Customer or its Clients materially breach this Agreement and do not remedy it within a reasonable time after notice, while a card dispute is open (clause 5.5), or where the law or sanctions require. Suspension will be proportionate, will end once the cause is resolved, and will not involve accessing the Customer’s Installations or stopping them running.

23. What happens on termination

23.1 When a Licence ends, the Customer must stop using the Software under it and, within 30 days, remove every Installation and copy and confirm this in writing.

23.2 Under Part B, during those 30 days the Customer may keep the Hosted Service running only so that Clients can export their data.

23.3 Customer Data remains the Customer’s. Any Customer Data IntFusion received for support is returned or deleted as the DPA sets out.

23.4 When a Subscription Plan ends without a larger one replacing it, the Seat Allowance returns to 35 after 30 days. Active Seats above the Seat Allowance then become read-only until the Customer reduces them or starts a new Subscription Plan. No Customer Data is deleted, and users can still export it.

23.5 Ending this Agreement or a Licence does not affect rights and liabilities that have arisen by then. Clauses 1, 3.7, 4 (for amounts owed), 15 to 20, 23, 25 and 30 to 33, and any other clause intended to continue, will continue after it ends.

24. Licence checks

24.1 No more than once in any 12 months, on IntFusion’s reasonable written request, the Customer must give within 14 days a written statement signed by an authorised officer confirming the number and host names of its Installations, the highest number of Active Seats used in the previous 12 months, and that each Hosted Service runs only on licensed Installations. If IntFusion reasonably believes the statement is inaccurate, it or an independent auditor bound by confidentiality may review the Customer’s use remotely or on site on at least 14 days’ written notice, during normal business hours, accessing only what is needed to check licence compliance.

24.2 If the Customer runs more production Installations than it has Licences, or uses more Active Seats than clause 4.5 allows, it must pay, within 30 days of invoice, IntFusion’s then-current Licence Fee for each additional production Installation and the Subscription Fees of the smallest Subscription Plan that covers the excess for the period it lasted, and reimburse IntFusion’s reasonable review costs; otherwise IntFusion bears those costs.

25. Non-solicitation

25.1 During this Agreement and for 6 months after it ends, neither party will solicit or entice away any employee or contractor of the other who worked on this Agreement in the previous 12 months. General recruitment advertising not aimed at those people is allowed.

26. Compliance

26.1 Each party will comply with the Bribery Act 2010 and will not offer, give, request or accept any bribe in connection with this Agreement.

26.2 The Customer will not export, re-export or provide access to the Software, including through a Hosted Service, in breach of UK or international export control or sanctions laws, including to any person, entity or country subject to UK, UN or other applicable sanctions, and confirms that it is not a sanctioned person.

26.3 Each party will comply with the Modern Slavery Act 2015 so far as it applies. A breach of this clause is a material breach of this Agreement.

27. Force majeure

27.1 Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, including failures of internet or telecoms providers, power failures, fire, flood, pandemic, war, terrorism, cyber-attacks it could not reasonably prevent, industrial action (other than by its own staff) and acts of government. This does not excuse any payment obligation.

27.2 The affected party must tell the other promptly and take reasonable steps to limit the effect. If the event continues for more than 60 days, the parties will discuss in good faith how to proceed. The Licence continues in any case.

28. Changes to this Agreement

28.1 A change to this Agreement is valid only if it is in writing and signed by both parties.

28.2 However, IntFusion may: (a) change prices under clause 4.8; (b) update the SLA, the Documentation, Schedule 2 and the DPA’s list of sub-processors to reflect changes to the Software, its suppliers or Channel Providers; and (c) make changes the law requires. A change under (b) must not reduce the Customer’s rights or IntFusion’s service commitments for Licences and Subscription Plans already bought. If a change under (c) materially disadvantages the Customer, the Customer may end this Agreement by written notice within 30 days after being told of it and receive a refund of the Licence Fee less one thirty-sixth for each full month since delivery, and any Fees paid for the period after termination.

29. Assignment and subcontracting

29.1 The Customer may transfer its Licences and this Agreement to a group company, or to a buyer of all or the relevant part of its business, on written notice and with IntFusion’s consent (not to be unreasonably withheld or delayed), if the transferee accepts this Agreement and the Customer stops using the Software. Otherwise neither party may assign or transfer this Agreement without the other’s consent, except that IntFusion may assign it to a group company or a successor to its business on notice. A change of a party’s name is not an assignment.

29.2 IntFusion may use subcontractors to perform this Agreement but remains responsible for their work.

30. Notices

30.1 Notices must be in writing and sent by email to the notice address in the Account Schedule, or by hand or recorded delivery to the other party’s registered office.

30.2 A notice is received: if emailed, when sent, or at 9:00 on the next Business Day if sent outside 9:00 to 17:00 UK time on a Business Day; if delivered by hand, on delivery; if sent by recorded delivery, at 9:00 on the second Business Day after posting.

30.3 A notice of breach, termination or a legal claim sent by email must also be sent by hand or recorded delivery. Either party may change its notice details by notice to the other. This clause does not apply to the service of court proceedings.

31. Disputes

31.1 The parties will first try to resolve any dispute through their directors. Either party may start this process by notice. If the dispute is not resolved within 30 days after that notice, either party may propose mediation or start court proceedings.

31.2 Nothing in this clause stops a party from seeking urgent relief from a court.

32. General

32.1 This Agreement is the whole agreement between the parties on its subject and replaces any earlier agreement, arrangement or understanding on that subject. Each party confirms that it has not relied on any statement or promise not set out in this Agreement. Nothing in this clause limits liability for fraud.

32.2 Nothing in this Agreement creates a partnership, joint venture or agency between the parties.

32.3 No one other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

32.4 A failure or delay by either party in using a right is not a waiver of that right.

32.5 If any provision is found invalid or unenforceable, it is to be read with the minimum change needed to make it valid; if that is not possible, it is deleted. The rest of this Agreement is not affected.

32.6 These Terms are accepted online, when the Customer’s account is opened and each time it places an Order, and no signature is needed. Each party pays its own costs of entering into this Agreement.

33. Governing law and jurisdiction

33.1 This Agreement, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with it, is governed by the law of England and Wales.

33.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Schedule 2: IntFusion NCX description

IntFusion NCX is licensed once and hosted by the Customer. The Licence includes 35 Active Seats; Subscription Plans raise the Seat Allowance and include Updates and support. The Documentation gives the full description.

Item	Licence	Growth 550	Scale 1,250	Enterprise 2,000
Fee (excl. VAT)	£4,999 one-time	£2,499 a month	£4,499 a month	£5,799 a month
Active Seats, pooled across Workspaces	35	550	1,250	2,000
Workspaces, Clients, contacts and messages	Unlimited	Unlimited	Unlimited	Unlimited
Installations per Licence	1 production, 1 test, 1 disaster recovery	Same	Same	Same
White-label for the Customer and its Clients	Yes	Yes	Yes	Yes
Single sign-on (SSO)	Yes	Yes	Yes	Yes
Security Updates	Product Lifetime	Product Lifetime	Product Lifetime	Product Lifetime
Other Updates and support	12 months, then with a Care Plan (£799 a year)	Included, with the Care Plan	Included, with the Care Plan	Included, with the Care Plan

Main features

• Customer service: a shared inbox for WhatsApp, Instagram, Messenger, Telegram, TikTok, LINE, WeChat, Viber, email, SMS and live chat, with WhatsApp calling; AI agents that answer from the Customer’s own content; tickets, a knowledge base, a help centre and satisfaction surveys.
• Marketing: broadcasts and campaigns by WhatsApp, SMS and email; an email builder; segments and A/B tests; click-to-WhatsApp ads; social media scheduling; website forms and pop-ups; abandoned-cart recovery.
• Sales: lead and deal pipelines with scoring; quotes, invoices and payment links; meeting booking; two-way sync with HubSpot, Salesforce and Zoho CRM.
• Operations: a visual automation builder, including flows generated from plain-English descriptions; Google Workspace steps; tasks and projects; dashboards and reports.
• Administration and security: a separate Workspace for each Client with white-label branding and custom domains; plans, billing and wallets for Clients; single sign-on, roles and permissions, two-factor login, an IP allowlist and an audit log; a REST API, webhooks and connections to Zapier, Make and n8n; mobile apps; interface languages including right-to-left.

All channels connect through the Customer’s own Channel Provider accounts, and AI features use the Customer’s own AI provider accounts.

Not included

Hosting, installation, data migration, customisation, training and Channel Provider charges are not included in the Fees. IntFusion can quote for services separately, and they are paid by bank transfer only.

Schedule 3: Minimum Client terms

The Customer’s contract with each Client may use the Customer’s own brand and wording, but must include terms with the following effect. “We” is the Customer and “our licensors” includes IntFusion, which need not be named except where the law requires.

• Acceptable use. The Client must follow the acceptable use rules the Customer passes on from IntFusion’s Acceptable Use Policy.
• Access only. The Client receives online access to the service, not a copy, installation, licence key or source code of the software.
• Ownership. The software is owned by us or our licensors.
• Restrictions. The Client must not copy, decompile or reverse engineer the software (except as the law allows), try to access its source code, get around its security, resell access, use it to build a competing product, or use it unlawfully.
• Third-party services. Integrations and payment gateways are provided under their providers’ own terms.
• Messaging rules. The Client must use its own Channel Provider accounts, follow each provider’s policies, get any consent the law requires before sending marketing messages and honour opt-outs. We may pause sending to protect channel accounts.
• Data. The contract sets out our role for the Client’s data and, where we act as the Client’s processor, includes the terms Article 28 of the UK GDPR requires, allowing our software supplier to act as a sub-processor when giving us support.
• End of service. If the service ends, the Client has at least 30 days to export its data.
• Liability. Our licensors have no liability to the Client, to the fullest extent the law allows. Nothing limits liability that cannot be limited by law.
• Licensor enforcement. Our licensors may enforce terms 3 and 4 directly under the Contracts (Rights of Third Parties) Act 1999.

The Customer must not give Clients any warranty or promise on IntFusion’s behalf.

Schedule 5: Data protection for IntFusion NCX

The DPA (version 1.0, 19 October 2026) applies to IntFusion NCX on the same basis as it applies to IntFusion ERP. Wherever the DPA refers to IntFusion ERP or the IntFusion ERP Licence and White-Label Agreement, it also refers to IntFusion NCX and this Agreement, with these details.

Item	IntFusion NCX
IntFusion acts as processor for	Customer Data that IntFusion sees or receives when the Customer asks for support
IntFusion acts as independent controller for	Licence verification data (clause 3.5); account, order and support records
Customer Personal Data	Personal data in Customer Data that IntFusion sees or receives during support, by remote session or ticket attachment, which may include contacts’ names, phone numbers, email addresses, messages, and call recordings or transcripts
Data subjects	The Customer’s staff, its Clients’ users, and their contacts and customers
Duration	Remote sessions: no copy kept. Attachments: deleted within 30 days after the ticket closes
Not received by IntFusion	Message content, contacts and Channel Provider credentials held in the Customer’s Installations, except during support the Customer asks for

The Customer is responsible for the security of its own hosting of IntFusion NCX and of its Channel Provider credentials.

This End User Licence Agreement (the "EULA") is an agreement between you and INTFUSION LTD, trading as "IntFusion", the licensor of the software described below. It takes effect on, and was last updated on, 19 October 2026. Please read it carefully before installing or using the Software.

1. Who is who

1.1 In this EULA:

• "IntFusion", "we" or "us" means INTFUSION LTD, a company registered in England and Wales (company number 14230179), registered office C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. IntFusion owns and licenses the Software and operates the platform that delivers, licenses and updates it (the "Platform").
• "Provider" means the business that supplied the Software to you, for example an IT services company, managed service provider or retailer. The Provider may present the Software under its own name and brand. If you obtained the Software directly from IntFusion, references to the Provider mean IntFusion.
• "Software" means the IntFusion NG PC Suite software for Windows, macOS, Linux, Android or iOS, however branded, together with its updates and documentation.
• "Device" means a computer, phone, tablet or other device on which the Software is installed.
• "you" means the person or organisation installing or using the Software. If you accept this EULA for an organisation, you confirm that you have authority to bind it.

1.2 Your purchase of the Software, including price, payment, refunds and support, is a matter between you and your Provider under the Provider's own terms. IntFusion's money-back guarantee and service commitments are given only to the business that bought directly from IntFusion, so you cannot claim a refund or credit from IntFusion unless you bought directly from it. The Provider is not IntFusion's agent and cannot make promises on IntFusion's behalf.

2. Accepting this EULA

By clicking to accept, or by installing, activating or using the Software, you agree to this EULA. If you do not agree, do not install or use the Software, and contact your Provider about any refund that its terms allow.

3. Your licence

3.1 Subject to this EULA, IntFusion grants you a non-exclusive, non-transferable, revocable licence to install and use the Software on one Device per licence that you hold or that your Provider has allocated to you, for your own personal or internal business purposes, for as long as your licence remains active. Each licence lasts for up to 12 months from activation (licence keys do not expire before they are activated); your Provider decides how it charges you for the Software, which may include a subscription, and whether further licences are made available to you.

3.2 Each licence is locked to the hardware of the Device on which it is first activated, for its full term. It cannot be moved or transferred to another Device. Reinstalling the operating system on the same Device, or repairing or replacing parts of it, does not affect your licence, but if you move to a different Device you will need a new licence from your Provider.

3.3 The Software is licensed, not sold. All rights not expressly granted to you are reserved by IntFusion and its licensors.

4. Restrictions

Except as expressly permitted by this EULA or by law, you must not:

• copy, modify, translate or create derivative works of the Software, other than copies needed to install and use it;
• decompile, disassemble or reverse engineer the Software, except to the extent permitted by law that cannot be excluded by contract, including sections 50A to 50C of the Copyright, Designs and Patents Act 1988;
• remove, bypass, disable or tamper with licence keys, activation, device locking, licence checks, usage limits or other technical protection measures, or use the Software on more Devices than you are licensed for;
• sell, rent, lend or sublicense the Software, or transfer a licence key to anyone else or to another Device;
• remove or alter any copyright, licensing or third-party notices;
• use the Software on a Device that you do not own or are not authorised to manage;
• use the Software for any unlawful purpose, to interfere with any network or system, or in breach of IntFusion's Acceptable Use Policy.

5. What the Software does on your Device

5.1 The Software is designed to keep your Device clean, secure, up to date and running well. The features available to you depend on the edition your Provider supplied, your operating system and how the Software is configured.

5.2 Lite edition. The Lite edition may:

• run a core PC optimiser that scans your Device and reports on items such as temporary files, caches, logs, large files, installed applications, startup items, storage use and system settings;
• clean up junk files, and delete, move or modify files and settings that it identifies as unnecessary or as affecting performance, including browser data;
• on Windows, clean and repair registry entries;
• manage the programs and services that start with your Device;
• defragment and optimise your drives (smart defrag);
• check your device drivers on request and, where you enable it, update drivers automatically using a driver database refreshed daily;
• boost performance and your internet connection by changing memory, power, network and other system settings;
• sweep privacy traces such as browsing history, cookies and recently used file lists, and reduce online tracking;
• check for and install updates to other software installed on your Device (software updater);
• run scans and maintenance automatically on a schedule you set; and
• check for updates to the Software itself.

5.3 Pro edition. The Pro edition includes everything in the Lite edition, plus:

• an encrypted password manager for passwords and secure notes, with a password generator and autofill;
• a built-in two-factor authentication (2FA) authenticator;
• password breach alerts and password health reports;
• sync of contacts, tasks and calendars between your smartphone and computer;
• AI auto cleanup, which suggests and carries out clean-up actions, and an AI tools hub; and
• the Collabora Office suite for documents, spreadsheets and presentations, compatible with Microsoft Office and open document formats.

5.4 Your Provider's view. Your Provider can see the licence activation details described in section 7.1 for the licences it has supplied. Your Provider cannot see your files, passwords, contacts, calendars or documents through the Platform.

5.5 Platforms. The Software is available for Windows, macOS, Linux, Android and iOS. Some features are available only on certain operating systems (for example, registry repair and drive defragmentation are desktop features), and features on Android and iOS are limited by those operating systems.

5.6 Password manager and authenticator. Your vault is encrypted on your Device before it is synced, using a master password that only you know. IntFusion cannot see your master password or read your vault, so keep your master password and any recovery details safe: if you lose them, we may not be able to help you recover your vault. Keep your own backup or recovery codes for each account you protect with the authenticator, because if you lose access to the authenticator you may be locked out of those accounts. Breach alerts and health reports are for information only and may not detect every breach or weak password.

5.7 AI features. AI features are optional and switched off by default to protect your privacy; they work only if you choose to turn them on, and you can turn them off at any time. AI auto cleanup and the AI tools hub produce automated suggestions and results that may be incomplete or wrong. Review them before you confirm any change, as section 6 explains.

5.8 Drivers and other software. Drivers and third-party software updates come from their publishers and are licensed under the publishers' own terms. IntFusion does not make them and is not responsible for them. Where offered, create a restore point before installing driver updates.

6. Backups and your confirmation of changes

6.1 Clean-up and optimisation involve deleting or changing files and settings. Some changes cannot be reversed. Before using the Software, you must make a full, up-to-date backup of any data and settings you wish to keep, and you should keep backing up regularly.

6.2 The Software shows you the items it proposes to remove or change. You are responsible for reviewing them and confirming only the changes you want. By confirming, or by enabling automatic or scheduled actions, you instruct the Software to carry them out.

6.3 Where the Software offers an undo, restore or quarantine function, it may not be able to reverse every change, for example once files are permanently deleted or overwritten.

6.4 The Software is not a backup tool. Unless the Software expressly states otherwise, it is not a substitute for anti-malware protection or professional repair services.

7. Data collected from your Device

7.1 Activation data. When a licence is activated, the Software sends IntFusion only: your IP address, the Device name, the Device type, a hardware ID (used to lock the licence to your Device) and the licence key ID. This data is used to activate and lock licences, prevent misuse, provide updates and support, and keep the Software and Platform secure.

7.2 What we do not receive. IntFusion does not receive your name, your email address, your files or documents, your scan or clean-up results, your browsing data, or your contacts, tasks or calendars. Scanning, cleaning and optimisation take place on your Device.

7.3 Password vault (Pro). To sync your password vault between your devices, IntFusion stores your vault end-to-end encrypted. It is encrypted on your Device before it leaves it, and IntFusion cannot decrypt or read it. When your licence ends, including when it expires or is refunded, your encrypted vault is kept for 180 days, so that you can continue with a new licence or export your data, and is then permanently deleted. Backup copies are deleted within a further 30 days.

7.4 Contacts, tasks and calendar sync (Pro). This data syncs directly between your own devices. It does not pass through, and is not stored by, IntFusion.

7.5 Third-party tools and services. Some tools bundled with the Software, including Collabora Office and the tools available through the AI tools hub, and the online sources used for driver and software updates, may process data themselves under their own terms and privacy notices. IntFusion does not receive that data. Please read those terms before using those tools.

7.6 Your Provider decides how the data in sections 7.1 and 7.3 is used and is the controller of it under UK data protection law. IntFusion processes it on the Provider's behalf and under its instructions. IntFusion does not sell this data or use it for its own purposes, and shares it with no one except the infrastructure hosting providers that store it on IntFusion's behalf, or where the law requires. Your Provider's privacy notice explains how your data is used and how to exercise your rights, and you should contact your Provider first with any data protection request. Information about how IntFusion handles personal data, and how to contact us, is in our Privacy Policy.

7.7 Where you install the Software on a Device used by other people, you are responsible for telling them about it and for having any permission the law requires.

8. Internet connection, licence checks and updates

8.1 The Software needs an internet connection to activate. After activation it does not need to reconnect to validate your licence, and its core tools work completely offline for the full licence term. Features that rely on online services need an internet connection, including updates to the Software, the driver database and driver updates, the software updater, password vault sync, breach alerts and the AI tools hub. When your licence ends, you must stop using the Software, and its online features stop working.

8.2 We may provide updates that fix errors, improve security, add or change features, or support new operating system versions. Updates may install automatically. Some updates may be required to keep using the Software. We will not make an update that materially reduces the core function of the Software during a paid licence period, except where needed for security or legal reasons.

8.3 We may stop supporting older versions of the Software or of operating systems.

9. Third-party components

9.1 The Software includes the Collabora Office suite and may include other third-party and open-source components, which are licensed under their own terms (for Collabora Office, open-source licences including the Mozilla Public License 2.0). Those terms are listed in the Software's notices or documentation and apply to those components to the extent they conflict with this EULA. Nothing in this EULA restricts rights that those licences give you.

9.2 Collabora and Collabora Office are trademarks of Collabora Productivity Ltd. IntFusion is not affiliated with or endorsed by Collabora Productivity Ltd. Other product names are the trademarks of their owners.

10. Apps from app stores

10.1 If you obtained the Software from an app store such as the Apple App Store or Google Play, you must also comply with that store's terms, which take priority where they conflict with this EULA.

10.2 If you obtained the Software from the Apple App Store: (a) this EULA is between you and IntFusion only, not Apple, and Apple is not responsible for the Software or its content; (b) your licence is limited to use on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules; (c) Apple has no obligation to provide maintenance or support for the Software; (d) if the Software fails to meet any applicable warranty, you may notify Apple, which will refund any purchase price you paid to Apple for it, and Apple has no other warranty obligation; (e) Apple is not responsible for any claims relating to the Software, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims, and Apple is not responsible for investigating, defending or settling any claim that the Software infringes a third party's intellectual property rights; (f) you confirm that you are not located in a country subject to a UK or US government embargo and are not on any government list of restricted parties; (g) you must comply with any third-party terms that apply when using the Software, such as your mobile data agreement; and (h) Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.

10.3 Where your Provider publishes the Software in an app store under its own developer account, references to IntFusion in section 10.2 include your Provider.

11. Ownership

IntFusion and its licensors own all intellectual property rights in the Software and the Platform. The Provider's names and logos belong to the Provider. Nothing in this EULA transfers ownership of any of these to you.

12. How long this EULA lasts

12.1 This EULA continues until your licence ends or this EULA is terminated.

12.2 Your licence ends automatically if your licence period expires, if your Provider's arrangement with IntFusion ends or your Provider withdraws your licence, or if you seriously or repeatedly breach this EULA. Where reasonable, we or your Provider will give you notice. If your Provider stops supplying the Software, please contact your Provider about any remaining rights you have under its terms.

12.3 When this EULA ends you must stop using the Software and uninstall it. The licence will be deactivated and the Software's online features will stop working. Sections 4, 6, 11, 13, 14, 15, 17 and 18 continue to apply.

13. Disclaimers

13.1 We will supply the Software with reasonable care and skill. However, the results of clean-up and optimisation depend on your Device's hardware, software, settings and condition, and we do not promise that the Software will improve the performance of every Device, will be compatible with all other software, or will operate without interruption or error.

13.2 To the extent permitted by law, and except as set out in this EULA, the Software is provided "as is" and all other warranties, conditions and terms, whether express or implied, are excluded. Section 15 explains how this applies to consumers.

13.3 The Software is not designed for use in systems where a failure could lead to death, personal injury or serious physical or environmental damage, such as medical, aviation or industrial control systems, and you must not use it in that way.

14. Our liability to you

14.1 Nothing in this EULA limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

14.2 If you use the Software for business purposes, and subject to section 14.1: (a) IntFusion is not liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss; (b) IntFusion is not liable for loss or corruption of data, or for changes made by the Software that you confirmed or scheduled, to the extent that following section 6 would have avoided the loss; and (c) IntFusion's total liability to you arising from the Software or this EULA is limited to the greater of £100 and the amount paid for your licence of the Software in the 12 months before the event giving rise to the claim.

14.3 If you are a consumer, IntFusion is responsible for loss or damage you suffer that is a foreseeable result of its breach of this EULA or its failure to use reasonable care and skill, but not for loss that is not foreseeable, or for business losses. Following section 6 is a reasonable step to protect your data, and IntFusion is not responsible for data loss to the extent that a backup made as section 6 asks would have avoided it.

15. If you are a consumer

If you use the Software as a consumer, nothing in this EULA affects your statutory rights, including your rights under the Consumer Rights Act 2015 against the trader who supplied the Software to you, normally your Provider. Those rights include rights where digital content is not of satisfactory quality, not fit for purpose or not as described, and where digital content damages your Device or other digital content because reasonable care and skill was not used.

16. Export and sanctions

The Software is subject to UK export control and sanctions laws. You must not use, export or transfer the Software in breach of those laws, or for the benefit of any person or country subject to UK, UN, EU or US sanctions.

17. General

17.1 We may update this EULA from time to time, for example to reflect changes in law or the Software. We will tell you about material changes through the Software, your Provider or by email. If you do not agree, you may stop using the Software.

17.2 You may not transfer your rights under this EULA without our consent. We may transfer ours to another organisation that takes over the Software, and this will not reduce your rights.

17.3 If any part of this EULA is found invalid, the rest remains in force. If we delay enforcing this EULA, we may still enforce it later.

17.4 Except as stated in section 10.2, and except that your Provider may enforce this EULA on IntFusion's behalf, no one else has any right to enforce this EULA under the Contracts (Rights of Third Parties) Act 1999.

18. Governing law and courts

This EULA is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a consumer living elsewhere, you also keep the protection of any mandatory consumer laws of the country where you live.

19. Contact

For help with the Software, your licence or a refund, please contact your Provider first, using the details it has given you. You can contact IntFusion at sales@intfusion.net or through our contact page. Our postal address is INTFUSION LTD, C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. Our VAT number is GB461921590.

This End User Licence Agreement (the "EULA") is between INTFUSION LTD, trading as "IntFusion", a company registered in England and Wales with company number 14230179 ("we", "us"), and the business that orders IntFusion Cloud directly from us (the "Customer", "you"). This version is effective from 19 October 2026 and forms part of your contract under the IntFusion Cloud Terms & Conditions (the "Terms"). Words defined in the Terms have the same meaning here. If this EULA conflicts with the Terms, the Terms prevail.

1. What this EULA covers

1.1 This EULA governs your use of:

• the IntFusion Cloud object storage service (the "Service");
• the S3-compatible application programming interface and endpoints (the "API");
• any web console, command-line or desktop client tools, software development kits ("SDKs"), sample code, scripts, configuration templates and white-label portals that we make available for the Service (together, the "Software"); and
• any related documentation, guides and specifications (the "Documentation").

1.2 Third-party tools you choose to use with the API, such as independent S3 clients or backup software, are not Software and are governed by their own licences.

1.3 You accept this EULA on behalf of your organisation when your account is opened and when each Order is placed in the Client Portal, and by accessing the Service or installing or using any Software. If you do not accept it, do not use the Service or Software. If you are a consumer, nothing in this EULA affects your statutory rights.

2. Licence grant

2.1 Subject to this EULA, the Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable (except as set out in section 3) licence, for the duration of the Contract and terminable only under section 10, to:

1. access and use the Service and API for your internal business purposes and to provide your own products and services;
2. install and use the Software on devices and systems you control, in the numbers you reasonably need;
3. use, modify and incorporate any SDKs and sample code into your own applications solely to access the Service; and
4. use and copy the Documentation for these purposes.

2.2 You may permit your employees, contractors and agents ("Authorised Users") to use the Service and Software on your behalf. You are responsible for their compliance with this EULA and for all activity under your account.

2.3 All rights not expressly granted are reserved. The Service and Software are licensed, not sold.

3. White-label portals and your end users

3.1 Where your Order includes a white-label portal or reseller arrangement, you may brand the portal with your own name and logo and make it available to your own customers ("End Users", as defined in the Terms), and you may grant End Users a limited right to use it to store and retrieve data through your account.

3.2 You are responsible for your relationship with End Users. You must:

• enter into your own terms with End Users that are at least as protective of the Service, the Software and IntFusion as this EULA and the Acceptable Use Policy;
• provide first-line support to End Users and contact us only through your own account;
• make sure End Users do not use the Service in breach of the Acceptable Use Policy or the law; and
• not give End Users any warranty or commitment on our behalf.

3.3 End Users have no contract with us. They cannot claim the money-back guarantee, service credits or any refund from IntFusion; any such matters are between them and you under your own terms.

3.4 You are the controller (or processor) for End User personal data stored in the Service, and we process it as your processor under section 13 of the Terms.

3.5 You must not remove, obscure or alter any proprietary or legal notices in the Software, except IntFusion branding that the white-label configuration is designed to replace.

4. Restrictions

4.1 Except as expressly permitted by this EULA or by law that cannot be excluded, you must not, and must not allow anyone else to:

1. copy, modify, translate or create derivative works of the Software, other than SDKs and sample code as permitted in section 2.1;
2. decompile, reverse engineer or disassemble the Software, except to the extent permitted by sections 50B and 296A of the Copyright, Designs and Patents Act 1988 for interoperability, and then only after asking us for the information you need;
3. sell, rent, lease, sublicense or otherwise make the Service or Software available to third parties, other than to End Users under section 3;
4. access the Service by any means other than the API, Software or interfaces we provide or document;
5. circumvent or interfere with authentication, metering, rate limits, security controls or usage restrictions;
6. probe, scan or test the vulnerability of the Service without our prior written consent;
7. use the Service or Software to build a competing storage product, or to benchmark it for publication without our prior written consent;
8. share Credentials between separate organisations or publish them; or
9. use the Service or Software in breach of the Acceptable Use Policy, export control or sanctions laws, or any other law.

5. API use, rate limits and fair use

5.1 Rate limits. To keep the platform reliable for all customers, we may apply limits on the rate of API requests, concurrent connections, bandwidth or other usage. Any specific limits are set out in your Order or the Documentation. When limits are reached, the API may slow responses or return error responses asking clients to retry, and your applications should use retry with backoff as described in the Documentation.

5.2 Fair use. Even where usage is not capped, you must use the Service in a way that does not unreasonably degrade performance for other customers. Examples of unfair use include sustained request patterns far beyond what is reasonably required for your workload, deliberately creating excessive numbers of very small objects or requests to avoid charges, and running load or stress tests without our agreement.

5.3 Our response. If your usage breaches this section, we will normally contact you first to agree a solution, such as adjusting your configuration or changing your Order. Where usage threatens the stability or security of the Service, we may throttle or temporarily restrict it immediately and will tell you promptly. Any longer-term suspension is handled under section 21 of the Terms.

5.4 API changes. We may update the API. We will give at least 90 days' notice before removing or making a backwards-incompatible change to a generally available API operation that you use, unless the change is required for security or legal reasons.

6. Open-source and third-party components

6.1 The Software may include components licensed under open-source licences. Those components are governed by their own licence terms, which we will make available in the Documentation, with the Software or on request. Nothing in this EULA restricts your rights under those licences, and where an open-source licence requires us to provide source code, we will do so on request in accordance with that licence.

6.2 Our commitments in the Terms and this EULA apply to the Service and Software as a whole, but we give no separate commitment for individual open-source components beyond what the applicable licence provides.

7. Updates and support

7.1 We may provide updates, patches and new versions of the Software. Some updates may be required to keep using the Service securely. We will support the current version of each client tool and SDK and, where reasonably practicable, the previous major version for a reasonable transition period.

7.2 Support is provided under the Terms through the Client Portal, 24/7 by ticket.

8. Intellectual property and feedback

8.1 We and our licensors own all intellectual property rights in the Service, API, Software and Documentation. You own your Customer Data and your own applications, excluding any Software incorporated in them.

8.2 If you give us suggestions, ideas or feedback about the Service or Software ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without obligation to you. We will not identify you as the source of Feedback without your consent, and Feedback does not include your Customer Data or confidential information.

9. Security of Credentials and Software

You must keep Credentials secure as required by section 6 of the Terms, configure the Software securely, keep it updated and protect any SDK-based applications you build against misuse of embedded Credentials. Client tools and scripts act on your instructions: commands that delete or overwrite data are carried out as given and cannot be reversed by us, so you should test scripts and keep backups as described in section 12.3 of the Terms.

10. Term and termination

10.1 This EULA lasts for as long as the Contract under the Terms is in force.

10.2 It ends automatically when your contract under the Terms ends, and we may terminate it if you materially breach it and, where the breach can be remedied, fail to remedy it within 30 days of notice.

10.3 When this EULA ends, your licence to the Service and Software ends, except that you may use the API and Software to export your data during the 30-day Export Window in section 23.2 of the Terms (or the 14-day export period after a money-back claim under section 24.1 of the Terms). You must then stop using and uninstall the Software, other than open-source components you may keep under their own licences and SDK code incorporated in your applications, which you must not use to access the Service.

10.4 Sections 4, 6, 8, 10.3, 11, 12 and 14 survive termination.

11. Disclaimers

11.1 Our warranties for the Service are those in section 18 of the Terms, and our availability commitment and service credits are in section 10 of the Terms.

11.2 Except as expressly set out in this EULA or the Terms, and to the extent permitted by law, the Software and Documentation are provided "as is", and all other warranties, conditions and terms, whether express or implied by statute, common law or otherwise (including as to satisfactory quality and fitness for a particular purpose), are excluded.

11.3 We do not warrant that the Service or Software will be uninterrupted or error-free, that every S3 feature is supported, or that the Service will work with every third-party tool, application or environment. Sample code and scripts are provided as examples, and you are responsible for testing them before use in production.

12. Liability

12.1 Nothing in this EULA limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

12.2 Subject to section 12.1, the limitations and exclusions of liability in section 20 of the Terms apply to this EULA. Liability under this EULA and the Terms is combined: there is one aggregate cap, equal to the lower of the fees paid and payable for the Service in the 12 months before the event giving rise to the claim and £10,000, not a separate cap for each document.

12.3 We are not liable for loss arising from third-party tools, from your modification of the Software or SDKs, from commands you or your Authorised Users or End Users issue, or from your failure to apply updates we make available.

12.4 The indemnity in section 19 of the Terms covers claims by your End Users or other third parties arising from your breach of section 3 or 4 of this EULA.

13. Export controls

The Software may be subject to UK export control and sanctions laws. You must not export, re-export or provide access to the Service or Software in breach of those laws, including to any sanctioned country, territory or person.

14. General

14.1 We may update this EULA on the same basis as the Terms, giving at least 30 days' notice of material changes.

14.2 You may not assign this EULA except together with the Terms in accordance with them.

14.3 No third party, including any End User, has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce this EULA.

14.4 This EULA and any dispute arising from it (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14.5 Section 25 of the Terms (force majeure, notices, entire agreement, severance and waiver) applies to this EULA.

15. Contact

INTFUSION LTD, registered in England and Wales, company number 14230179. Registered office: C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. VAT number: GB461921590. Email: sales@intfusion.net. Customer service and 24/7 ticket support: Client Portal. You can also reach us through our contact page.

Last updated: 19 October 2026.

This End User Licence Agreement (the "EULA") is between INTFUSION LTD, trading as "IntFusion", a company registered in England and Wales with company number 14230179 whose registered office is at C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom ("IntFusion", "we", "us"), and the business that orders IntFusion ERP directly from us ("you", the "Licensee"). It is effective from 19 October 2026. You accept it when your Client Portal account is opened and each time you place an order, when you accept a quotation that refers to it, or when you install or use the Software. It forms part of the agreement described in the IntFusion ERP Terms and Conditions (the "Terms"). If the Terms and this EULA conflict, the Terms prevail.

1. Definitions

1.1 Capitalised words not defined here (including Client, Client Service, Customer Data, Delivery Date, Documentation, Edition, End User, Group Company, Licence Key, Software and Updates) have the meanings given in the Terms. In this EULA:

• "Instance" means a single installation of the Software's application activated with one Licence Key, including all databases, tenants and companies managed by that installation and any load-balanced nodes or high-availability replicas serving it.
• "Production Instance" means an Instance used to run live business operations or process live data, including an Instance used to provide a Client Service.
• "Non-Production Instance" means an Instance used only for testing, staging, development, training or evaluating Updates, which does not run live operations and is not used to provide a Client Service.
• "Disaster-Recovery Instance" means a passive standby copy of a Production Instance that is used for live operations only while that Production Instance is unavailable, or for periodic recovery tests.
• "Authorised Users" means your and your Group Companies' employees, contractors and agents and, where this EULA permits, your Clients and their personnel, each using the Software for permitted purposes.

2. Licence grant

2.1 Subject to payment of the applicable fee and compliance with the Terms and this EULA, we grant you a non-exclusive, perpetual, worldwide (subject to section 12) licence to install and use the Software for the Edition you have ordered, as set out in sections 3 to 6.

2.2 The licence is non-transferable, except as part of a transfer permitted by the Terms, and you may sub-license it only to Clients as permitted in section 5.

2.3 The Software is licensed, not sold. We and our licensors keep all rights not expressly granted.

2.4 We do not host either Edition, including the SaaS Version. You install and host every Instance yourself (or through a provider under section 3.3). Our role is white-label: we supply the Software and its Updates for you to use under your branding.

3. Licence scope for both Editions

3.1 For each licence you buy, you may:

• install and run one Production Instance, one Non-Production Instance and one Disaster-Recovery Instance on servers that you or your Group Companies own or control (including cloud or virtual servers rented in your name);
• make a reasonable number of backup copies of the Software and its databases for security and recovery purposes; and
• allow unlimited Authorised Users, companies, clients and projects.

3.2 You may move an Instance to new hardware or a new hosting provider, provided the previous installation is decommissioned within 30 days and you do not exceed the licensed number of Instances other than during that migration.

3.3 You may engage a third-party hosting or IT provider to install and manage the Software for you, provided it acts only on your behalf and complies with this EULA. You remain responsible for it.

3.4 Each additional Production Instance needs an additional licence. The licence continues unless it is terminated under section 14, even if we later stop developing the product line.

4. Standalone Version

4.1 The Standalone Version may be used for the business operations of you and your Group Companies, including giving Clients access to client-facing features such as Client Portals, quotes, invoices, tickets and project views as part of your own relationship with them.

4.2 The Standalone Version does not allow you to provide the Software to other businesses so that they can run their own operations on it, or to charge anyone for access to the Software as a service. For that you need the SaaS Version.

5. SaaS Version: providing the Software to your Clients

5.1 The SaaS Version includes all rights in sections 3 and 4. In addition, it gives you the legal right to resell or provide the Software, hosted on your own licensed Production Instance, to an unlimited number of Clients (who must be businesses) as Software-as-a-Service under your own brand, as if you had built that service yourself, to charge them for it, and to grant them a limited, non-exclusive, non-transferable sub-licence to use it through your Client Service for their own internal business purposes.

5.2 Clients may access the Software only through your Client Service. You must not give Clients a copy of the Software or a Licence Key, allow them to install it, or allow them to resell or sub-license it. A Client that wants its own installation needs its own licence.

5.3 Flow-down terms: before giving a Client access, you must have written terms with it that: (a) grant no wider rights than this section 5 allows; (b) contain restrictions at least as protective of the Software as section 7, and acceptable-use requirements at least as protective as our Acceptable Use Policy; (c) require compliance with export control and sanctions laws; (d) state that IntFusion is not a party, has no obligations or liability to the Client to the extent permitted by law, and does not provide refunds, support or service levels to the Client; (e) contain data protection terms that comply with the UK GDPR for your role; and (f) end the Client's rights to the Software when your right to provide the Client Service ends.

5.4 You are solely responsible for your Client Service and your Clients, including your own terms, pricing, billing, tax, hosting, availability, support, data protection role and compliance. You are responsible for any breach of this EULA by a Client as if it were your own, and you must enforce your terms with your Clients.

6. White-label branding

6.1 With either Edition you may apply your own name, logos, colours, domain names, email templates and other branding to the user interface and documents generated by the Software, and remove IntFusion branding from the user interface, so that the Software is presented as your product.

6.2 White-labelling does not transfer ownership. You must not: remove or alter copyright, licence or open-source notices in the code, licence files or the "about" or legal-notice areas the Software provides for this purpose; register any trade mark or domain name containing "IntFusion"; or claim that you own or developed the underlying Software (although you need not mention IntFusion in your branding). You are responsible for ensuring your branding does not infringe anyone else's rights.

7. Restrictions

7.1 Except as expressly permitted by this EULA or by law that cannot be excluded, you must not, and must not allow anyone else to:

• copy, install or run the Software beyond the Instances and uses licensed to you;
• reverse engineer, decompile or disassemble the Software, except to the extent permitted by section 50B of the Copyright, Designs and Patents Act 1988 for interoperability, and then only after first asking us for the information you need;
• modify the Software or create derivative works of it, other than configuration, theming, branding and extensions made through the interfaces, templates and extension points described in the Documentation;
• remove, bypass or tamper with Licence Keys, licence checks or technical protection measures;
• sell, rent, lease, distribute or sub-license the Software, or provide it to others as a hosted service, except as permitted in section 5;
• use the Software to build a competing ERP product, or publish benchmark results without our written consent;
• use the Software unlawfully, to infringe anyone's rights, or in breach of the Acceptable Use Policy; or
• share Licence Keys or administrator credentials outside your organisation, other than with a provider under section 3.3.

8. Source code and escrow

8.1 The licence does not include source code or a source code escrow arrangement. These are available only under a separate written agreement, which may carry an additional fee.

8.2 Where parts of the Software are supplied in human-readable form (for example scripts, templates or themes), they remain our confidential information and are licensed only under this EULA. You may modify them only as permitted in section 7. Modifications are at your own risk: we are not responsible for problems they cause, they may be overwritten by Updates, and support excludes modified code.

9. Updates

9.1 You are entitled to lifetime updates as defined in section 9 of the Terms. Updates are made available through the Client Portal at /login, and you are responsible for installing them. Some Updates may require newer versions of supporting software (such as the operating system, web server or database), as set out in the Documentation.

9.2 Each Update is licensed under this EULA as in force when the Update is released, provided that no later version of this EULA will reduce the core licence rights in sections 3 to 6 for which you have paid.

10. Licence keys and verification

10.1 The Software uses a Licence Key. To verify your licence and deliver Updates, the Software may periodically send us limited technical information: the Licence Key, Instance identifier, domain or host name, Software version, the IP address the check comes from and the date and time of the check. It does not send Customer Data.

10.2 If a check cannot be completed (for example because our licensing service is unavailable or you run the Software offline), the Software will continue to operate, and we may ask you to verify your licence by other reasonable means. We will not use licence checks to disable or degrade a validly licensed Instance. A revoked or unlicensed Licence Key will not receive Updates or activate new installations.

11. Third-party and open-source components and integrations

11.1 The Software includes components licensed by third parties, including open-source software. These are listed, with their licences, in the Documentation or in licence files supplied with the Software. Where an open-source licence grants you rights broader than this EULA for that component, or requires terms that this EULA would otherwise restrict, the open-source licence applies to that component.

11.2 Integrations with services such as Zoom, Google, Slack, Telegram, SMS providers and payment gateways are subject to the providers' own terms and fees, which you accept and pay separately. We are not responsible for third-party services or changes to them.

12. Export control and sanctions

12.1 You must comply with all applicable UK and international export control and sanctions laws. You must not export, re-export or provide access to the Software (including through a Client Service) to any person, entity or country subject to UK, UN or other applicable sanctions, or for any prohibited end use.

13. Audit

13.1 On our reasonable written request, no more than once in any 12 months, you will provide within 14 days a written statement signed by an authorised officer confirming the number, type and host names of the Instances you are running and, for the SaaS Version, that each Client Service runs only on licensed Instances.

13.2 If we reasonably believe the statement is inaccurate, we (or an independent auditor bound by confidentiality) may, on at least 14 days' written notice, review your use of the Software remotely or on site during normal business hours, minimising disruption and accessing only what is needed to check licence compliance, not Customer Data beyond what is strictly necessary.

13.3 If a review shows that you are running more Production Instances than you have licensed, you will pay our then-current list price for each additional licence needed within 30 days of our invoice and reimburse our reasonable review costs. Otherwise, we bear those costs.

14. Term and termination

14.1 This EULA continues until terminated. We may terminate it, or the affected licence, by written notice if you materially breach it (including by exceeding the licensed use or breaching section 5 or 7) and do not remedy the breach within 30 days after notice, or immediately if the breach cannot be remedied. A licence also ends if the Agreement or that licence ends under the Terms, when we confirm a refund request for it under the ERP Return & Refund Policy, or if a card dispute about its fee is decided in your favour.

14.2 When a licence ends, you must within 30 days (or the shorter period in the ERP Return & Refund Policy, where it applies) stop using the Software under it, uninstall and delete all copies (including Non-Production and Disaster-Recovery Instances and backups containing the Software, though you may keep your own data) and confirm deletion in writing. For the SaaS Version, you must also stop providing the Client Service from those Instances within the same period, and sub-licences granted to your Clients end. Sections 5.4, 6.2, 7, 8, 13, 14.2, 15 and 16 survive termination.

15. Warranties and disclaimers

15.1 The warranties for the Software, including the 90-day performance warranty, are in section 18 of the Terms. Otherwise, to the fullest extent permitted by law, the Software is provided without other express or implied warranties, conditions or terms, including as to satisfactory quality, fitness for purpose or error-free operation.

15.2 The Software is a business tool and does not give legal, tax or accounting advice. You are responsible for checking its financial, tax and payroll outputs and for your own legal and regulatory obligations.

16. Limitation of liability

16.1 Liability under this EULA is subject to section 19 of the Terms, which applies as if set out here. In summary, nothing limits liability for death or personal injury caused by negligence, fraud or anything else that cannot lawfully be limited, and each party's total liability is capped at £10,000 or, if lower, the greater of the fees paid in the 12 months before the claim and the one-time fee paid for the licence or licences concerned. The cap does not apply to your use of the Software beyond this licence (including breach of section 5 or 7) or to your indemnity in section 16.4 of the Terms.

17. General

17.1 This EULA is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it, including non-contractual disputes.

17.2 If any provision is found invalid, the remainder stays in effect. No one other than you and us, including your Clients and End Users, has rights under the Contracts (Rights of Third Parties) Act 1999. Questions about this EULA can be sent to sales@intfusion.net or through our contact page.

17.3 Last updated: 19 October 2026.

This End User Licence Agreement (the "EULA") is between INTFUSION LTD, trading as "IntFusion", a company registered in England and Wales with company number 14230179 whose registered office is at C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom ("IntFusion", "we", "us"), and the business that orders IntFusion NCX directly from us ("you", the "Licensee"). It is effective from 19 October 2026. You accept it when your Client Portal account is opened and each time you place an order, when you accept a quotation that refers to it, or when you install or use the Software. It forms part of the agreement described in the IntFusion NCX Terms and Conditions (the "Terms"). If the Terms and this EULA conflict, the Terms prevail.

If you use NCX through a business that provides it to you under its own brand, your rights come from that business's terms, and section 5.3 sets out the minimum terms it must give you.

1. Definitions

1.1 Capitalised words not defined here (including Active Seat, Care Plan, Channel Provider, Client, Customer Data, Documentation, Licence Key, Seat Allowance, Security Update, Software, Subscription Plan, Updates and Workspace) have the meanings given in the Terms. In this EULA:

• "Instance" means a single installation of the Software activated with one Licence Key, including all Workspaces, databases and users managed by that installation and any load-balanced nodes or high-availability replicas serving it.
• "Production Instance" means an Instance used to run live business operations or process live data, including an Instance used to provide a Client Service.
• "Non-Production Instance" means an Instance used only for testing, staging, development, training or evaluating Updates, which does not run live operations and is not used to provide a Client Service.
• "Disaster-Recovery Instance" means a passive standby copy of a Production Instance that is used for live operations only while that Production Instance is unavailable, or for periodic recovery tests.
• "Client Service" means the hosted service through which you provide the Software to Clients under section 5.
• "Authorised Users" means your and your group companies' employees, contractors and agents and, where this EULA permits, your Clients and their personnel, each using the Software for permitted purposes.

2. Licence grant

2.1 Subject to payment of the applicable fees and compliance with the Terms and this EULA, we grant you a non-exclusive, perpetual, worldwide (subject to section 12) licence to install and use the Software as set out in sections 3 to 6.

2.2 The licence is non-transferable, except as part of a transfer permitted by the Terms, and you may sub-license it only to Clients as permitted in section 5.

2.3 The Software is licensed, not sold. We and our licensors keep all rights not expressly granted.

2.4 We do not host the Software. You install and host every Instance yourself (or through a provider under section 3.3). Our role is white-label: we supply the Software, its Licence Keys and its Updates for you to use under your branding.

3. Licence scope

3.1 For each licence you buy, you may:

• install and run one Production Instance, one Non-Production Instance and one Disaster-Recovery Instance on servers that you or your group companies own or control (including cloud or virtual servers rented in your name);
• make a reasonable number of backup copies of the Software and its databases for security and recovery purposes; and
• create unlimited Workspaces, contacts, conversations and messages, and allow Authorised Users up to your Seat Allowance.

3.2 Active Seats are counted on the Production Instance and pooled across all its Workspaces. Your licence includes 35 Active Seats; more need a Subscription Plan, as set out in section 4 of the Terms, which also explains how use of up to 10% above your Seat Allowance is handled. Users of Non-Production and Disaster-Recovery Instances do not count separately.

3.3 You may engage a third-party hosting or IT provider to install and manage the Software for you, provided it acts only on your behalf and complies with this EULA. You remain responsible for it.

3.4 You may move an Instance to new hardware or a new hosting provider, provided the previous installation is decommissioned within 30 days and you do not exceed the licensed number of Instances other than during that migration.

3.5 Each additional Production Instance needs an additional licence. The licence continues unless it is terminated under section 14, even if we later stop developing the product line.

4. Your own business

4.1 You may use the Software for the business operations of you and your group companies, including communicating with your own customers and contacts through it and giving them client-facing features such as chat, booking and forms.

4.2 Using the Software for your own business does not, by itself, allow you to provide it to other businesses so that they can run their own operations on it. Section 5 sets out how you may do that.

5. Providing NCX to your Clients

5.1 You may provide the Software, hosted on your own licensed Production Instance, to an unlimited number of Clients (who must be businesses) as a hosted service under your own brand, charge them for it, and grant them a limited, non-exclusive, non-transferable sub-licence to use it through your Client Service for their own internal business purposes. Your Clients' Active Seats count towards your Seat Allowance.

5.2 Clients may access the Software only through your Client Service. You must not give Clients a copy of the Software or a Licence Key, allow them to install it, or allow them to resell or sub-license it. A Client that wants its own installation needs its own licence.

5.3 Flow-down terms: before giving a Client access, you must have written terms with it that: (a) grant no wider rights than this section 5 allows; (b) contain restrictions at least as protective of the Software as section 7, and acceptable-use requirements at least as protective as our Acceptable Use Policy; (c) require the Client to use its own Channel Provider accounts, or accounts you manage for it with its authority, and to follow the messaging rules in section 11.3; (d) require compliance with export control and sanctions laws; (e) state that IntFusion is not a party, has no obligations or liability to the Client to the extent permitted by law, and does not provide refunds, support or service levels to the Client; (f) contain data protection terms that comply with the UK GDPR for your role; and (g) end the Client's rights to the Software when your right to provide the Client Service ends.

5.4 You are solely responsible for your Client Service and your Clients, including your own terms, pricing, billing, tax, hosting, availability, support, data protection role and compliance. You are responsible for any breach of this EULA by a Client as if it were your own, and you must enforce your terms with your Clients.

6. White-label branding

6.1 You may apply your own name, logos, colours, fonts, domain names, email templates and other branding to the user interface and to messages and documents generated by the Software, and remove IntFusion branding from the user interface, so that the Software is presented as your product.

6.2 White-labelling does not transfer ownership. You must not: remove or alter copyright, licence or open-source notices in the code, licence files or the "about" or legal-notice areas the Software provides for this purpose; register any trade mark or domain name containing "IntFusion" or "NCX"; or claim that you own or developed the underlying Software (although you need not mention IntFusion in your branding). You are responsible for ensuring your branding does not infringe anyone else's rights.

7. Restrictions

7.1 Except as expressly permitted by this EULA or by law that cannot be excluded, you must not, and must not allow anyone else to:

• copy, install or run the Software beyond the Instances and uses licensed to you, or use more Active Seats than your Seat Allowance except as the Terms permit;
• reverse engineer, decompile or disassemble the Software, except to the extent permitted by section 50B of the Copyright, Designs and Patents Act 1988 for interoperability, and then only after first asking us for the information you need;
• modify the Software or create derivative works of it, other than configuration, theming, branding and extensions made through the interfaces, templates and extension points described in the Documentation;
• remove, bypass or tamper with Licence Keys, licence checks, seat controls or technical protection measures;
• sell, rent, lease, distribute or sub-license the Software, or provide it to others as a hosted service, except as permitted in section 5;
• use the Software to build a competing customer experience product, or publish benchmark results without our written consent;
• use the Software unlawfully, to send spam or unsolicited messages, to infringe anyone's rights, or in breach of the Acceptable Use Policy; or
• share Licence Keys or administrator credentials outside your organisation, other than with a provider under section 3.3.

8. Source code and escrow

8.1 The licence does not include source code or a source code escrow arrangement. These are available only under a separate written agreement, which may carry an additional fee.

8.2 Where parts of the Software are supplied in human-readable form (for example scripts, templates, flows or themes), they remain our confidential information and are licensed only under this EULA. You may modify them only as permitted in section 7. Modifications are at your own risk: we are not responsible for problems they cause, they may be overwritten by Updates, and support excludes modified code.

9. Updates

9.1 Security Updates are free for every licence for the life of the product, as set out in section 12 of the Terms. Other Updates, including new features and changes needed when a Channel Provider changes its service, are included for 12 months from delivery of your licence and afterwards while a Subscription Plan or Care Plan is in force. Without one, you keep the installed version and continue to receive Security Updates.

9.2 Updates are made available through the Client Portal at /login, and you are responsible for installing them, Security Updates in particular. Some Updates may require newer versions of supporting software, as set out in the Documentation. Each Update is licensed under this EULA as in force when it is released, provided that no later version of this EULA will reduce the core licence rights in sections 3 to 6 for which you have paid.

10. Licence keys and verification

10.1 The Software uses a Licence Key. To verify your licence and Seat Allowance and to deliver Updates, the Software may periodically send us limited technical information: the Licence Key, Instance identifier, domain or host name, Software version, the number of Active Seats and Workspaces, the IP address the check comes from and the date and time of the check. It does not send Customer Data, message content, contacts or channel credentials.

10.2 If a check cannot be completed (for example because our licensing service is unavailable or you run the Software offline), the Software keeps running on its last valid licence. After 30 days without a successful check it shows a warning to administrators until a check succeeds or we provide an offline licence file. We will not use licence checks to disable or degrade a validly licensed Instance. A revoked or unlicensed Licence Key will not receive Updates or activate new installations.

11. Third-party components, channels and AI

11.1 The Software includes components licensed by third parties, including open-source software. These are listed, with their licences, in the Documentation or in licence files supplied with the Software. Where an open-source licence grants you rights broader than this EULA for that component, or requires terms that this EULA would otherwise restrict, the open-source licence applies to that component.

11.2 Channel Providers, including Meta (for WhatsApp, Instagram and Messenger), Telegram, TikTok, LINE, WeChat, Viber, SMS and voice providers such as Twilio, and email providers, as well as payment gateways and other integrations, are subject to their providers' own terms and fees, which you accept and pay separately. You need your own account with each provider; we do not resell or mark up their services, and we are not responsible for them or for changes to them, including price changes, restrictions or withdrawals.

11.3 You must connect each channel only through the methods described in the Documentation and follow each Channel Provider's policies, including those on opt-in, message templates and automated or AI-generated messages. You must get any consent the law requires before sending marketing messages, including under the Privacy and Electronic Communications (EC Directive) Regulations 2003 and equivalent laws in each country where messages are sent, honour opt-outs promptly and keep suppression lists. A connector the Documentation marks as unofficial is provided as it is, at your own risk.

11.4 AI features are optional and stay off until you turn them on. They use the AI provider account you connect, under that provider's terms and at your cost. AI output can be wrong, so you must review it before relying on it, and you must tell people when they are communicating with an AI system where the law requires it.

12. Export control and sanctions

12.1 You must comply with all applicable UK and international export control and sanctions laws. You must not export, re-export or provide access to the Software (including through a Client Service) to any person, entity or country subject to UK, UN or other applicable sanctions, or for any prohibited end use.

13. Audit

13.1 On our reasonable written request, no more than once in any 12 months, you will provide within 14 days a written statement signed by an authorised officer confirming the number and host names of the Instances you are running, the highest number of Active Seats used in the previous 12 months, and that each Client Service runs only on licensed Instances.

13.2 If we reasonably believe the statement is inaccurate, we (or an independent auditor bound by confidentiality) may, on at least 14 days' written notice, review your use of the Software remotely or on site during normal business hours, minimising disruption and accessing only what is needed to check licence compliance, not Customer Data beyond what is strictly necessary.

13.3 If a review shows that you are running more Production Instances than you have licensed, or using more Active Seats than the Terms allow, you will pay, within 30 days of our invoice, our then-current licence fee for each additional Production Instance and the Subscription Fees of the smallest plan that covers the excess for the period it lasted, and reimburse our reasonable review costs. Otherwise, we bear those costs.

14. Term and termination

14.1 This EULA continues until terminated. We may terminate it, or the affected licence, by written notice if you materially breach it (including by exceeding the licensed use or breaching section 5 or 7) and do not remedy the breach within 30 days after notice, or immediately if the breach cannot be remedied. A licence also ends if the agreement or that licence ends under the Terms, when we confirm a refund request for it under the NCX Return & Refund Policy, or if a card dispute about its fee is decided in your favour.

14.2 When a Subscription Plan ends without a larger one replacing it, your licence continues: your Seat Allowance returns to 35 after 30 days, and Active Seats above it become read-only until you reduce them or start a new plan. No Customer Data is deleted.

14.3 When a licence ends, you must within 30 days (or the shorter period in the NCX Return & Refund Policy, where it applies) stop using the Software under it, uninstall and delete all copies (including Non-Production and Disaster-Recovery Instances and backups containing the Software, though you may keep your own data) and confirm deletion in writing. You must also stop providing any Client Service from those Instances within the same period, and sub-licences granted to your Clients end. Sections 5.4, 6.2, 7, 8, 13, 14.3, 15 and 16 survive termination.

15. Warranties and disclaimers

15.1 The warranties for the Software, including the 90-day performance warranty, are in section 18 of the Terms. Otherwise, to the fullest extent permitted by law, the Software is provided without other express or implied warranties, conditions or terms, including as to satisfactory quality, fitness for purpose or error-free operation.

15.2 The Software is a business tool and does not give legal advice. You are responsible for the content of the messages, campaigns and automated or AI-generated replies sent through it, for your relationship with each Channel Provider, and for your own legal and regulatory obligations.

16. Limitation of liability

16.1 Liability under this EULA is subject to section 19 of the Terms, which applies as if set out here. In summary, nothing limits liability for death or personal injury caused by negligence, fraud or anything else that cannot lawfully be limited, and each party's total liability is capped at £10,000 or, if lower, the greater of the fees paid in the 12 months before the claim and the one-time fee paid for the licence or licences concerned. The cap does not apply to your use of the Software beyond this licence (including breach of section 5 or 7) or to your indemnity in section 17.4 of the Terms.

17. General

17.1 This EULA is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it, including non-contractual disputes.

17.2 If any provision is found invalid, the remainder stays in effect. No one other than you and us, including your Clients and their users, has rights under the Contracts (Rights of Third Parties) Act 1999. Questions about this EULA can be sent to sales@intfusion.net or through our contact page.

17.3 Last updated: 19 October 2026.

This Return & Refund Policy applies to IntFusion NG PC Suite supplied by INTFUSION LTD, trading as "IntFusion" ("we", "us"), to business customers ("you" or the "Customer"). It forms part of our NG PC Suite Terms and Conditions (the "Terms"), which define the capitalised words used here. It takes effect on, and was last updated on, 19 October 2026. The Client Portal shows it, with the Terms and the price, before you place each order.

1. How you buy and receive the software

NG PC Suite is bought only through your account in the Client Portal at /login, which we open for your business after discussing your requirements. Every order is invoiced and can be paid by card in the portal for orders up to £7,000 including VAT, or otherwise by bank transfer. Nothing is dispatched until the invoice is paid: card payments are confirmed automatically and Licences are then dispatched immediately, and bank transfers are dispatched within 24 hours of the funds being received, as described in section 8 of the Terms. Everything is delivered digitally, so nothing needs to be physically returned. A "return" means that your Licences are deactivated and you stop using and supplying the Software.

2. 30-day money-back guarantee

2.1 What is covered

Every order of NG PC Suite, Lite or Pro, of any quantity or value, has a 30-day money-back guarantee. It is no questions asked: you do not need to give a reason.

2.2 Who can claim

• Only the Customer, meaning the business that bought directly from us, can claim.
• Your own customers and End Users, whether businesses or individuals, cannot claim from us. You may sell to them on any model, including subscriptions, under your own terms, and their cancellations and refunds are a matter between you and them.
• The guarantee can be used once per product per Customer. You and your Group count as one Customer, including where a claim is made under a different name, account or company.

2.3 Time limit

You must claim within 30 days of the date the Licences in the order were issued to you, as shown in the Client Portal and in the email we send when they are dispatched.

2.4 How to claim

Open a support ticket in the Client Portal, or email sales@intfusion.net, with your order or invoice number and a request for a refund under the 30-day guarantee. No reason is needed.

2.5 What happens next

• We deactivate all Licences in the order.
• You stop using the Software and stop supplying it to End Users, uninstall it from your own devices and ask your End Users to uninstall it.
• You confirm in writing that you have done so and that you have deleted all copies of the Software, installers, licence keys and branded builds in your possession. An email from an authorised person at your business is enough.
• We then confirm your request by email.

2.6 Refund timing and method

We refund the amount paid for that order, including VAT, within 14 days of confirming your request. Card payments are refunded to the same card, and refunds typically appear within 5 to 10 business days, depending on your bank. Bank transfer payments are refunded to the account they were paid from. We do not refund to a different card, account or person.

2.7 The only exclusion

If you separately ordered bespoke work, customisation, implementation or data migration under a separate quote, and that work has already been delivered, the quote may state that its fees are not refundable under the guarantee. Nothing else is excluded: all Licence fees in the order are refunded in full.

2.8 After a refund

Once a refund is made, the Licences end and any further use or supply of the Software is unlicensed. A later order of NG PC Suite by the same Customer is not covered by the guarantee. For refunded Pro Licences, End Users' encrypted password vaults are kept for 180 days and then permanently deleted, as described in section 14.9 of the Terms.

3. Free evaluation

As an extra option, you can ask for the Free evaluation to test NG PC Suite with your own devices and team before you buy. It needs no payment details, never turns into a paid order and does not use up your money-back guarantee. To request one, email sales@intfusion.net or use our contact page.

4. No subscriptions or automatic renewals

Each Licence is billed annually: it lasts 12 months from activation and is paid in full up front. Licence keys that have not been activated do not expire. There are no plans, billing periods or subscriptions, nothing renews automatically and no card is ever charged without a new order from you. When Licences expire, you can choose whether to place a new order. You may cancel an order at no cost at any time before its invoice is paid. Apart from the 30-day guarantee, we do not refund unused Licences or the unexpired part of a Licence term, unless the Terms or the law require it.

5. Licences are locked to a device

Each Licence is locked to the hardware of the device on which it is activated for its full 12-month term and cannot be moved to another device. Reinstalling the operating system on the same device, or repairing or replacing parts of it, keeps the Licence working; only moving to a different device needs a new Licence. Apart from the 30-day guarantee, we do not refund or replace Licences for devices that are replaced, lost or no longer used.

6. Service credits

If the platform falls below our 99.9% availability commitment, you receive service credits under section 12 of the Terms. They are applied to your next invoice or, if all your Licences have expired, refunded to the original payment method on request.

7. Duplicate or incorrect charges

If you are charged twice for the same invoice, or charged an amount different from your invoice, tell us as soon as possible. Once we have verified the error, we refund the incorrect amount in full to the original payment method, whether or not the guarantee applies.

8. Chargebacks: please contact us first

If you have a problem with a charge, please contact us before contacting your bank or card issuer. We can usually resolve it, or refund you, more quickly than a dispute can. An amount we have already refunded in full cannot also be disputed. Section 11 of the Terms explains how we handle chargebacks, including the evidence we keep and what happens if a dispute is raised without first contacting us.

9. Your statutory rights

We open accounts only for businesses. If you are nevertheless a consumer, nothing in this policy affects your statutory rights. Where the law entitles you to a refund, we will give it, whatever this policy says.

10. Contact

Customer service is provided by email and by 24/7 support tickets in the Client Portal.

• Client Portal: /login (24/7 support tickets)
• Email: sales@intfusion.net
• Post: INTFUSION LTD, C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom

INTFUSION LTD is registered in England and Wales, company number 14230179, VAT number GB461921590. Card payments appear on statements as INTFUSION LTD.

This Return & Refund Policy is issued by INTFUSION LTD, trading as "IntFusion", a company registered in England and Wales with company number 14230179, and applies to business customers of IntFusion Cloud from 19 October 2026. It forms part of the IntFusion Cloud Terms & Conditions (the "Terms"), and words defined there have the same meaning here. The Client Portal shows this policy, with the Terms and the price, before you place each Order, and you accept it when your account is opened and when each Order is placed. Because IntFusion Cloud is a digital service, nothing is physically returned: a "return" means cancelling your service.

1. 30-day money-back guarantee

1.1 Every Order, no questions asked. Every IntFusion Cloud Order, whatever its size, is covered. You do not need to give a reason.

1.2 Who can claim. Only the Customer, meaning the business that bought IntFusion Cloud directly from us, can claim. Your own clients and End Users, including anyone using a white-label portal you provide, cannot claim from IntFusion; they deal with you under your own terms.

1.3 Once per product. The guarantee can be used once for IntFusion Cloud per Customer. Companies in the same Group count as one Customer. Our other products have their own guarantees under their own Return & Refund Policies.

1.4 Time limit. You must claim within 30 days of the activation date, meaning the date we issued your access details.

1.5 How to claim. Email sales@intfusion.net or raise a ticket in the Client Portal, giving your company name and account or order reference. We confirm your request by email.

1.6 What happens next.

1. Your Order ends, including any committed term or minimum commitment, and no further fees accrue.
2. You have 14 days from our confirmation to download your data through the API, with read and download access only and no charge.
3. At the end of those 14 days, your access is switched off and we delete your Customer Data, including all replicas, as described in section 23.3 of the Terms. Please make sure you have exported everything you need.
4. If you installed any IntFusion client tools or white-label portal software, you must uninstall them and confirm deletion of all copies in writing. An email from an authorised person at your business is enough.

1.7 What we refund. We refund the fees you paid for the first 30 days of the Service, including storage, data transfer, request and committed capacity charges, together with anything you prepaid for later periods. Charges for that period that have not yet been invoiced are cancelled. The only items that may be excluded are bespoke work, customisation, implementation or data migration services that were agreed in a separate quote and have already been delivered; if any applies, the separate quote will say so.

1.8 Misuse. We may decline a claim only where it is fraudulent or seeks to get around the once-per-product limit, for example by ordering again under a different name or through a related company. If we decline a claim, we will explain why in writing.

2. Free trial allowance

As an extra option, we can provide a free trial allowance on request so you can test IntFusion Cloud with your own workloads before you order. A trial needs no payment details and never converts into a paid Order. Ask through our contact page or at sales@intfusion.net. Using a trial does not affect your money-back guarantee on a later Order.

3. Cancelling after the first 30 days

3.1 You may cancel an Order at no cost at any time before its invoice is paid. After activation, you can cancel at any time in the Client Portal. Cancellation takes effect at the end of your current billing period, and usage up to that date is billed in arrears in the usual way.

3.2 If your Order includes a committed term or committed capacity, cancelling stops the next renewal, but fees for the rest of the committed term remain payable. We do not refund unused committed capacity unless your Order says otherwise.

3.3 After your service ends you have the 30-day Export Window described in section 23.2 of the Terms.

4. Service credits

If IntFusion Cloud falls below our 99.9% monthly availability commitment, you can claim service credits of 10%, 25% or 50% of the month's fees under section 10 of the Terms. Credits are applied to your next invoice or, if your contract has ended, refunded to your original payment method. Service credits are separate from, and do not reduce, any money-back refund.

5. Billing errors

If we charge you incorrectly, for example a duplicate charge, a charge after effective cancellation or usage metered in error, we refund the incorrect amount in full. Please tell us within 30 days of the invoice date so we can investigate quickly, although we will always correct a genuine error we find.

6. How refunds are paid

We pay refunds to the original payment method, in pounds sterling (GBP), including any VAT charged, within 14 days of confirming your request. Card refunds typically appear on your statement within 5 to 10 business days after processing, depending on your bank or card issuer. Refunds of bank transfer payments are made to the account the payment came from. We do not refund to a different card or account.

7. Chargebacks

If you have a problem with a charge, please contact us before disputing it with your card issuer. We can usually resolve matters faster than a chargeback, and a refund we have already issued should not also be disputed. We keep records of Orders, acceptance of the Terms and recurring billing consent, access delivery and usage, and may share them with our payment provider if a dispute is raised. Section 24.3 of the Terms explains how we handle chargebacks.

8. Your statutory rights

IntFusion Cloud is sold to businesses only. If you are a consumer, nothing in this policy affects your statutory rights.

9. Contact us

INTFUSION LTD (trading as IntFusion), C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. Registered in England and Wales, company number 14230179. VAT number GB461921590. Card payments appear on statements as INTFUSION LTD. Customer service by email: sales@intfusion.net. 24/7 ticket support: Client Portal.

Last updated: 19 October 2026.

This Return & Refund Policy (the "Policy") applies to purchases of IntFusion ERP from INTFUSION LTD, trading as "IntFusion" (company number 14230179, registered in England and Wales) ("we", "us"). It is effective from 19 October 2026 and forms part of the IntFusion ERP Terms and Conditions (the "Terms"). Words defined in the Terms have the same meaning here. This Policy is shown in the Client Portal before you place and pay for an order, and you accept it when your account is opened and each time you order.

1. Who can claim

1.1 Only the business that bought IntFusion ERP directly from us (the "Customer", "you") can claim under this Policy.

1.2 Your own Clients and End Users, including businesses or individuals who use a white-label service you provide, cannot claim from us. They deal with you under your own terms.

2. Cancelling before delivery

2.1 You may cancel an order at no cost at any time before its invoice is paid. Nothing is dispatched until your invoice is marked paid. Card payments are marked paid, and licence keys delivered, automatically once the payment is confirmed. If you pay by bank transfer, you may cancel at any time before we deliver your Licence Key, and we will cancel the invoice or refund any amount already paid in full. To cancel, contact us through the Client Portal at /login or by email at sales@intfusion.net.

3. 30-day money-back guarantee

3.1 Every IntFusion ERP order, whether for the Standalone Version or the SaaS Version (both of which you host yourself; we host neither) and whatever its value, comes with a 30-day money-back guarantee. You do not need to give a reason.

3.2 You can use the guarantee once for IntFusion ERP. The Standalone Version and the SaaS Version count as one product, so a refund on either Edition uses it. Your Group Companies count as the same Customer, as does any business you use to place an order on your behalf. If you have already used the guarantee, later ERP orders are not covered.

3.3 You must ask within 30 days of the Delivery Date, which is the date we issued your Licence Key as shown in our delivery email and the Client Portal.

3.4 If you would like to see the software before you buy, a free demo is also available on request.

4. How to ask for a refund

4.1 Email sales@intfusion.net or open a ticket in the Client Portal, giving your order reference. No reason is needed. We will confirm your request within 2 Business Days.

5. What happens next

5.1 When we confirm your request, we deactivate the Licence Keys on the order, and your licence and entitlement to Updates and support for that order end.

5.2 Within 7 days you must stop using the Software, uninstall it and delete all copies, including Non-Production and Disaster-Recovery Instances and backups containing the Software (you may keep your own data). Then confirm in writing that you have done so. An email from an authorised person at your business is enough.

5.3 SaaS Version: because you host the SaaS Version yourself and provide it to your Clients under your own brand, you must also stop providing it to them. Your arrangements with your Clients, including returning their data to them, are your responsibility.

6. What is refunded

6.1 We refund the full amount you paid us for that order, including VAT. The only exception is bespoke work, customisation, implementation or data migration that we agreed in a separate quotation and have already delivered, which is charged for the work done. We will tell you in that quotation if this applies.

6.2 We can only refund what you paid us. Costs you paid to others, such as hosting, domain names, SMS credits or payment gateway fees, are not covered.

7. After 30 days

7.1 After the 30-day period, the one-time licence fee is non-refundable, except:

• where a refund is required by law;
• under the 90-day performance warranty, if the Software does not perform materially as described and we cannot fix it (section 18 of the Terms);
• where you terminate because of our material breach, or we cannot resolve an intellectual property claim, in which case we refund the fee less one thirty-sixth for each full month since the Delivery Date (sections 16 and 21 of the Terms); or
• for billing errors, described below.

8. Billing errors

8.1 If you are charged the wrong amount, charged twice, or charged for something you did not order, please tell us. We will investigate promptly and refund any amount charged in error in full, whenever it is reported.

9. How refunds are paid

9.1 We pay refunds within 14 days of confirming your request or, if later, of receiving your deletion confirmation. Refunds are made in pounds sterling to the original payment method only: card payments to the same card, and bank transfers to the account the payment came from.

9.2 Card refunds usually appear on your statement within 5 to 10 business days, depending on your bank. We will email you to confirm the refund amount and date, with a VAT credit note. We are not responsible for exchange-rate differences or charges made by your bank.

10. Card disputes

10.1 If you have any problem with a payment, please contact us first. A refund under this Policy is faster than a card dispute.

10.2 A payment that has already been refunded in full cannot also be disputed. If you raise a dispute instead of contacting us, we will provide our records to your card issuer, including your acceptance of the Terms and this Policy, licence delivery and activation logs, and usage records. Our approach to open and decided disputes is set out in section 22 of the Terms.

11. Your statutory rights

11.1 IntFusion ERP is sold to businesses only. If you are nonetheless a consumer, nothing in this Policy affects your statutory rights.

12. Contact us

12.1 INTFUSION LTD (trading as IntFusion), C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. Registered in England and Wales, company number 14230179. VAT number GB461921590. Card payments appear on statements as INTFUSION LTD. Email: sales@intfusion.net. Client Portal (24/7 support tickets): /login. You can also use our contact page.

12.2 Last updated: 19 October 2026.

This Return & Refund Policy (the "Policy") applies to purchases of IntFusion NCX from INTFUSION LTD, trading as "IntFusion" (company number 14230179, registered in England and Wales) ("we", "us"). It is effective from 19 October 2026 and forms part of the IntFusion NCX Terms and Conditions (the "Terms"). Words defined in the Terms have the same meaning here. This Policy is shown in the Client Portal before you place and pay for an order, and you accept it when your account is opened and each time you order.

1. Who can claim

1.1 Only the business that bought IntFusion NCX directly from us (the "Customer", "you") can claim under this Policy.

1.2 Your own Clients and their users, including businesses that use a white-label service you provide, cannot claim from us. They deal with you under your own terms.

2. Cancelling before delivery

2.1 You may cancel an order at no cost at any time before its invoice is paid. Nothing is delivered until your invoice is marked paid. Card payments are marked paid, and licence keys delivered, automatically once the payment is confirmed.

3. 30-day money-back guarantee

3.1 Your first IntFusion NCX order has a 30-day money-back guarantee. It covers the Platform Licence and any plan bought in the same order.

3.2 You can use it once for IntFusion NCX, and your group companies count as you.

3.3 Ask by email to sales@intfusion.net or by a ticket in the Client Portal within 30 days after the licence key is delivered. No reason is needed.

3.4 Remove every installation and copy of the software within 14 days and confirm this in writing. If you provide it to clients, you may keep it running for up to 30 days only so that they can export their data.

3.5 We refund the amount paid for that order to your original payment method within 14 days after your request.

4. Plans and Care Plans

4.1 Plans and Care Plans run for 12 months and renew unless you give notice at least 30 days before renewal. We remind you at least 45 days before each renewal. You can cancel online in the Client Portal.

4.2 You can move between plans at any time, up or down, with no reinstall and no data loss. Apart from the money-back guarantee, fees for a term already running are not refundable, except under the SLA or where the law requires.

4.3 If a plan ends, your installation keeps the licence's 35 seats and nothing is deleted.

5. Billing errors and card disputes

5.1 Billing errors are always refunded in full.

5.2 Please contact us before disputing a card payment. A payment refunded in full cannot also be disputed.

This Privacy Policy explains how INTFUSION LTD (trading as "IntFusion", "we", "us" or "our") collects and uses personal data about visitors to www.intfusion.net, people who contact us, and the people who work for our business customers, prospective customers, suppliers and business partners. It is written to meet Articles 13 and 14 of the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 ("PECR"), each as amended (including by the Data (Use and Access) Act 2025), and guidance from the Information Commissioner's Office ("ICO"). This policy was last updated on, and is effective from, 19 October 2026.

1. Who we are and how to contact us

1.1 The controller of your personal data is INTFUSION LTD, a company registered in England and Wales with company number 14230179, whose registered office is at C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. Our VAT number is GB461921590.

1.2 For any question about this policy or your personal data, or to exercise your rights, email sales@intfusion.net with "Data protection" in the subject line, write to us at our registered office, or, if you are a customer, raise a ticket in the Client Portal.

1.3 We are not required to appoint a data protection officer and have not done so. Data protection questions are handled by our management team through the contact details above.

2. Scope of this policy

2.1 IntFusion sells only to businesses. Apart from the technical data that any website receives from its visitors, our own use of personal data is limited to business contacts and business customers: for example, the names, work email addresses and job titles of people who work for organisations that buy from us, enquire with us or supply us, and sole traders and partners who deal with us in the course of their business. Business contact details are still personal data under the UK GDPR, so this policy applies to them in full.

2.2 This policy covers personal data for which IntFusion decides how and why it is used, including through our website, contact form, Client Portal, sales, support, billing and payments.

2.3 It does not cover personal data that our customers store or process using IntFusion Cloud or the IntFusion NG PC Suite platform, or that our customers hold in their own installations of IntFusion ERP or IntFusion NCX. For that data, our customer is the controller. Section 16 explains our role.

3. The personal data we collect

3.1 Website visitors

Our website serves all of its files from our own domain. It does not load third-party fonts, analytics, advertising or social media trackers. Our web server necessarily receives technical data to deliver each page, such as your IP address, the time of the request, the page requested and your browser type. We set only strictly necessary cookies, described in our Cookie Policy.

3.2 People who use our contact form

• Your name, company, work email address, phone number (optional), the product you are interested in and your message.
• Your tick-box confirmation that you have read this Privacy Policy.
• A salted one-way hash of your IP address, which cannot practically be turned back into the address, kept for up to one hour to limit each sender to five enquiries per hour. We do not store your IP address itself for this purpose.
• Anti-abuse signals: a hidden "honeypot" field that bots tend to fill in, timing checks, and a one-time security token held in a session cookie to block forged submissions.

3.3 Customers and their staff

• Account details: the details we need to open a business account for you in our Client Portal after we have discussed your requirements, including information to check that you are a genuine business (such as your company registration details), and names, job titles and work email addresses of your contacts and users, company name, address and VAT number, and portal login details (passwords are stored only in hashed form).
• Order and billing records: orders, quotes, invoices, payments, refunds and money-back requests, the time and IP address at which terms were accepted (when your account was opened and when each order was placed), and correspondence about them. For bank transfers, the payer name and reference shown on our bank statement.
• Support tickets: the content of tickets and messages, attachments you choose to send, and records of how they were handled.
• Licence and usage data: licence keys, delivery and activation records (including the device a licence is locked to, where a product works that way), product, edition and licence counts, service usage and technical logs needed to provide, secure and bill the service.
• Card payment data: see section 8. We receive only limited details from our payment provider, such as the payment status and the last four digits of the card. IntFusion never sees or stores full card numbers or card security codes.

3.4 Suppliers, partners and prospective customers

Business contact details (name, job title, work email address, employer) of people who work for our suppliers, partners and organisations we believe may be interested in our products, together with records of our dealings with them.

3.5 Data we do not want

We do not intend to collect special category data (such as health information) or criminal offence data. Please do not include it in enquiries or support tickets.

4. Where we get personal data from

Most personal data comes directly from you. Where it does not, the table below shows the source and the type of data we receive. If we obtain your details from someone other than you, we will give you this information within one month, or when we first contact you if that is sooner, unless you already have it.

Source	Types of data
You, for example when you use the contact form, email us, place an order or raise a ticket	All categories in section 3
Your employer or a colleague, for example when a customer names you as a user, billing contact or technical contact	Name, job title, work email address, role on the account
Our website, Client Portal and platforms, automatically	Technical data, logs, hashed IP address, security tokens, licence activation and usage records
Payment providers and banks	Payment status, limited card details, payer name and reference, refund and chargeback information, fraud screening results
Public business sources, such as Companies House and company websites	Company details and business contact details

5. Why we use personal data and our lawful bases

5.1 We may only use personal data where we have a lawful basis under Article 6 of the UK GDPR. The table below sets out each purpose, the basis we rely on and, where we rely on legitimate interests, what those interests are.

Purpose	Personal data	Lawful basis
Replying to enquiries and preparing quotes or demonstrations	Contact form and email data	Legitimate interests in responding to business enquiries and winning new business; or, where you are a sole trader or partner, steps you ask us to take before entering into a contract
Opening and managing business accounts (including checking that the customer is a business), supplying products, delivering licences and access, providing support and handling money-back requests	Account, order, licence, usage and support data	Performance of a contract, where you contract with us personally; otherwise our legitimate interests in performing our contract with your employer
Taking payment by card or bank transfer, issuing invoices and refunds and recovering debts	Order, billing and payment data	Performance of a contract; legitimate interests in being paid and in recovering money owed
Keeping accounting, tax and VAT records	Order, billing and payment records	Legal obligation (for example under the Companies Act 2006, tax and VAT law)
Protecting our website, forms and platforms, preventing spam, fraud and abuse, and enforcing our Acceptable Use Policy	Hashed IP address, honeypot and timing signals, security tokens, technical and usage logs	Legitimate interests in keeping our services, customers and their end users secure
Checking UK export control and sanctions restrictions	Company and contact details, country	Legal obligation; legitimate interests in avoiding dealings with sanctioned persons
Handling disputes, chargebacks and legal claims	Order records, terms acceptance records, licence delivery, activation and usage logs, correspondence	Legitimate interests in establishing, exercising or defending legal claims
Improving our products and services	Support records and aggregated usage data	Legitimate interests in developing our business and fixing problems
Sending business marketing emails to contacts at companies and other corporate bodies, and to existing customers	Name, work email address, company, product interest	Legitimate interests in promoting our products (see section 7)
Sending marketing emails where PECR requires consent, and setting any optional cookies in future	Name, email address, cookie choices	Consent, which you may withdraw at any time
Complying with requests from HMRC, regulators, courts, the police and other public authorities	Any relevant data	Legal obligation

5.2 The tick box on our contact form confirms only that you have read this Privacy Policy. It is not consent: we handle your enquiry on the bases shown above, and ticking it does not sign you up to marketing.

6. Our legitimate interests and how we balance them

6.1 Where we rely on legitimate interests, we have assessed whether the processing is necessary for the interests listed in section 5 and balanced those interests against your interests, rights and freedoms.

6.2 We are satisfied that the balance is in favour of the processing because:

• it mostly involves business contact details used in a professional context, which carry a low risk for you;
• it is what you would reasonably expect when you or your employer deal with a supplier;
• we use the minimum data needed, for example hashing IP addresses rather than storing them, and keep it only for the periods in section 11;
• security and fraud prevention protect you, our customers and their end users as well as us; and
• you can object at any time (see section 13.2), and you can stop marketing in one step.

6.3 You can ask us for more information about any balancing assessment by emailing sales@intfusion.net.

7. Marketing to business contacts

7.1 We send occasional emails about our products, updates and offers. We do this only in line with PECR, which treats businesses differently depending on their legal form:

• Companies, limited liability partnerships and other corporate bodies (corporate subscribers): we may email people at these organisations without prior consent, provided the message is relevant to their role, we identify ourselves and we give a simple way to opt out. Under the UK GDPR we rely on legitimate interests and you can object at any time.
• Sole traders and individual partners in most partnerships (individual subscribers): PECR treats you like an individual. We will only email you marketing if you have consented, or if you bought or negotiated to buy from us, gave us your details at that time and were offered a simple way to refuse marketing then and in every message since (the "soft opt-in"), in which case we will only market our own similar products and services.

7.2 We do not use bought-in email lists to send marketing to individual subscribers.

7.3 Every marketing email includes an opt-out link or instructions. You can also opt out at any time by emailing sales@intfusion.net. We keep opted-out addresses on a suppression list so that we do not contact you again. Service, billing and security messages are not marketing and are not affected.

8. Card payments

8.1 Every order is invoiced, and customers pay either by card in our Client Portal or by bank transfer. Card payments are processed by a PCI DSS-compliant payment provider, using 3-D Secure and Strong Customer Authentication where required. You enter your card details on systems controlled by the payment provider. IntFusion never sees full card numbers or security codes, and does not store them.

8.2 To complete a card payment, card data and related transaction data are processed by the payment provider, the card acquirer and the card schemes to authorise the payment, prevent and detect fraud, and handle refunds and chargebacks. These organisations generally act as independent controllers for those purposes, and their own privacy notices apply. We receive back only limited information, as described in section 3.3.

9. Who receives personal data

9.1 IntFusion does not sell personal data, and does not share it with anyone except the recipients below, and then only where needed for the reasons given:

Recipient	Why
Banks	To receive and make payments, including bank transfers and refunds.
Card schemes and card acquirers	To authorise card payments, prevent fraud, and process refunds and chargebacks (see section 8).
Payment providers	To process card payments, refunds and disputes securely and to screen for fraud (see section 8).
HM Revenue & Customs	To meet our tax and VAT obligations.
Regulators	Where we are required by law to provide information.
Courts	Where required by law or a court order, or in legal proceedings, for example to recover a debt or defend a claim or chargeback.
The police and other public authorities	Where required by law.
Hosting and email providers	They store our systems (including our website, contact form, Client Portal, platforms and business email) on their servers. They act only on our instructions, under confidentiality and data protection terms that meet Article 28 of the UK GDPR, and do not use the data for their own purposes.

9.2 Within IntFusion, only staff and contractors who need personal data for their work can access it, and they are bound by confidentiality obligations.

10. International transfers

10.1 Some of our hosting providers and payment providers may process personal data outside the United Kingdom, and card payments pass through international card scheme networks.

10.2 Where a hosting provider or payment provider acting for us processes personal data outside the UK, we make sure the transfer is protected by appropriate safeguards recognised by UK data protection law, such as UK adequacy regulations for the destination country, or the ICO's International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any additional measures needed.

10.3 You can ask us for more information about the safeguards used by emailing sales@intfusion.net.

11. How long we keep personal data

11.1 We keep personal data only for as long as we need it for the purposes in section 5, then delete or anonymise it securely. Our retention periods are:

Data	Retention period
Hashed IP address used for contact form rate limiting	Up to one hour
Contact form security token and session cookie	Until you close your browser
Cookie choice record (ifx_consent)	180 days
Web server logs	30 days, unless needed for longer to investigate a security incident
Enquiries that do not lead to an order	24 months from our last contact
Customer account, contract, licence and order records	Duration of the contract plus 6 years
Invoices, payment and accounting records	6 years from the end of the financial year to which they relate
Support tickets	Duration of the contract plus 2 years
Usage and technical logs from our platforms	12 months
Evidence relating to a dispute or chargeback	Until the dispute is resolved plus 6 years
Marketing contact details	Until you opt out, or 24 months without engagement
Marketing suppression list	For as long as we send marketing, so that we respect your opt-out

11.2 We may keep data for longer only where the law requires it or where it is needed to establish, exercise or defend a legal claim. Data held in backups is deleted when those backups are overwritten in the normal cycle, and is not restored for any other purpose.

12. How we protect personal data

12.1 We use appropriate technical and organisational measures, as required by Article 32 of the UK GDPR, including encryption in transit (HTTPS), access controls based on least privilege, strong authentication for administrative access, hashing of passwords and IP addresses, anti-forgery tokens, rate limiting, regular updates and backups, and confidentiality obligations for our staff and contractors.

12.2 If a personal data breach occurs, we will notify the ICO within 72 hours where required, and tell you without undue delay if it is likely to result in a high risk to you.

13. Your rights

13.1 Under UK data protection law you have the following rights, subject to certain conditions and exemptions:

• Access: to receive a copy of your personal data and information about how we use it.
• Rectification: to have inaccurate data corrected and incomplete data completed.
• Erasure: to have your data deleted, for example where we no longer need it or you have successfully objected.
• Restriction: to ask us to limit how we use your data, for example while we check its accuracy.
• Portability: to receive data you gave us in a structured, commonly used, machine-readable format, or have it sent to another organisation, where we process it by automated means on the basis of consent or contract.
• Withdraw consent: where we rely on consent, to withdraw it at any time, as easily as you gave it. This does not affect processing carried out before you withdrew it.

13.2 Your right to object

You have the right to object at any time to our use of your personal data based on legitimate interests, on grounds relating to your particular situation. We will then stop unless we have compelling legitimate grounds that override your interests, rights and freedoms, or we need the data to establish, exercise or defend legal claims. You also have an absolute right to object to direct marketing at any time: if you object, we will stop sending it.

13.3 How to exercise your rights

Email sales@intfusion.net, write to our registered office or, if you are a customer, raise a ticket in the Client Portal. We may ask you to confirm your identity or to clarify your request, and the time limit starts once we have what we need. We will make reasonable and proportionate searches and respond without undue delay and within one month. We may extend this by up to two further months for complex or numerous requests, in which case we will tell you why within the first month. We do not charge a fee unless a request is manifestly unfounded or excessive.

14. Whether you have to provide personal data

14.1 You do not have to use our contact form, but we need your name, company, work email address and message to reply to an enquiry. The phone number is optional.

14.2 If you buy from us, we need the account, billing and contact details reasonably required to supply the product, which is a contractual requirement. Some details, such as your company name, address and VAT number on invoices, are also required by law. If they are not provided, we may be unable to accept the order or supply the product.

15. Automated decision-making

We do not make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects. Automatic anti-abuse checks on our contact form, and fraud checks run by payment providers, may block a submission or a payment. If that happens, email us at sales@intfusion.net and a person will review it.

16. When IntFusion acts as a processor, or not at all

16.1 When customers use IntFusion Cloud or the IntFusion NG PC Suite platform, they may store or process personal data about their own staff, clients and end users. For that data, the customer is the controller and IntFusion is a processor acting only on the customer's documented instructions, under the data processing terms in the IntFusion Cloud Terms and the IntFusion NG PC Suite Terms.

16.2 IntFusion ERP, including the SaaS Version, is installed and hosted by our customers on their own servers. IntFusion does not host it or hold the data in it. If a customer gives us support access to its systems, we process any personal data we see only to provide that support, on the customer's instructions and in confidence, under the IntFusion ERP Terms.

16.3 For NG PC Suite, the platform receives only the data needed to activate each licence: the IP address, device name, device type, hardware ID and licence key ID. It does not receive end users' names, email addresses, files or scan results. Pro password vaults are stored end-to-end encrypted, so we cannot read them, and are deleted 180 days after the licence ends. Contacts, tasks and calendars sync directly between the end user's own devices and never reach us. Full details are in the NG PC Suite EULA.

16.4 NG PC Suite, ERP and NCX are white-label products that our customers offer under their own brands. If you are an end user or client of one of those businesses, its own privacy notice applies and you should contact it directly. If you contact us, we will pass your request to that business where appropriate.

16.5 IntFusion NCX is installed and hosted by our customers. When an installation checks its licence, we receive only the licence key, an installation identifier, the domain or host name, the software version, the number of active seats and workspaces, the IP address the check comes from, and its date and time. These checks never send us message content, contacts or channel credentials. We use this data as a controller to verify licences and deliver updates. If a customer gives us access for support, we act as its processor under our Data Processing Agreement.

17. Complaints

17.1 If you are unhappy with how we have handled your personal data, please complain to us first by emailing sales@intfusion.net with "Data protection complaint" in the subject line, or through the Client Portal. We will acknowledge your complaint within 30 days, investigate it without undue delay and tell you the outcome.

17.2 You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at any time: website ico.org.uk, helpline 0303 123 1113, address Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

18. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.

19. Changes to this policy

We may update this policy from time to time, for example if we add new services or change how we use personal data. We will post the updated version on this page with a new "last updated" date and, where changes are significant, we will tell customers by email or through the Client Portal before they take effect. Please also see our Cookie Policy.

This Cookie Policy explains how INTFUSION LTD (trading as "IntFusion", "we", "us" or "our") uses cookies and similar technologies on www.intfusion.net, and how you can control them. It applies to everyone who visits our website and should be read with our Privacy Policy. This policy was last updated on, and is effective from, 19 October 2026.

1. What cookies are

1.1 Cookies are small text files that a website stores on your device when you visit it. They allow the website to recognise your device and remember information, such as your preferences or the progress of a form.

1.2 "First-party" cookies are set by the website you are visiting. "Third-party" cookies are set by other organisations, for example analytics or advertising companies. "Session" cookies are deleted when you close your browser, while "persistent" cookies remain until they expire or you delete them.

1.3 Similar technologies, such as your browser's local storage, work in a comparable way. In this policy, "cookies" includes them.

2. The cookies we use

2.1 Our website, including these legal pages, serves all of its files from our own domain. It does not load third-party fonts, analytics, advertising or social media trackers, and no third party sets cookies through it. On our public website we use only the following cookies:

Name	Purpose	Type	Duration	Party
ifx_consent	Stores your cookie choices: whether you have allowed analytics and marketing cookies, and when you made the choice. This means we do not ask you again on every page and can respect your decision. It contains no personal details. It is marked SameSite and, on our live website, Secure, so it is sent only to our website and only over encrypted (HTTPS) connections.	Strictly necessary (preference)	180 days	First-party
ifx_contact	A session cookie set only when you start using the contact form. It holds a one-time security token that protects the form against cross-site request forgery (forged submissions). It is marked HttpOnly, so scripts cannot read it, and SameSite, so it is not sent with requests from other websites.	Strictly necessary (security)	Session (deleted when you close your browser)	First-party
ifx_ncx_bar	Set only when you close the announcement bar about IntFusion NCX, so it is not shown again on any page. It contains no personal details. It is marked SameSite and, on our live website, Secure.	Strictly necessary (preference)	180 days	First-party

2.2 If you open a copy of our website from a file saved on your device rather than over the internet, your browser does not keep cookies in the normal way. In that case your cookie choice is stored in your browser's local storage instead, and it is never sent to us.

2.3 Our contact form also uses a salted one-way hash of your IP address, kept for up to one hour, to limit abuse. This is not a cookie and nothing is stored on your device for it. It is explained in our Privacy Policy.

2.4 This policy covers our public website. The Client Portal at www.intfusion.net/login, which only customers with an account can use, needs its own cookies to sign you in, keep your session secure and take card payments. These may include cookies set by our payment provider to prevent fraud.

3. Analytics and marketing cookies

3.1 We do not currently use any analytics or marketing cookies.

3.2 Our cookie banner includes Analytics and Marketing categories so that the website is ready if we decide to add such tools in future. Both are switched off by default. If we add any such tool, we will first update this policy to name it, describe what it does, who provides it and how long its cookies last. We will only set those cookies if you switch the relevant category on, even where the law might allow some low-risk analytics without consent.

4. How consent works

4.1 Under the Privacy and Electronic Communications Regulations 2003 ("PECR"), as amended, and guidance from the Information Commissioner's Office ("ICO"), a website must give clear information about cookies and obtain consent before storing or accessing information on your device, unless the cookie is strictly necessary to provide a service you have requested or falls within another exemption allowed by law.

4.2 Both of our cookies are strictly necessary. ifx_consent is needed to remember and respect your cookie choices, and ifx_contact is needed to keep the contact form you are using secure. We therefore do not need your consent to set them, but we tell you about them here.

4.3 For any optional category, we follow the ICO's approach to valid consent:

• optional categories are off unless you switch them on, and we do not use pre-ticked boxes;
• rejecting optional cookies is as easy as accepting them;
• you can use our website fully whether or not you accept optional cookies; and
• you can change your mind at any time, as easily as you gave consent.

5. How to change your choices

5.1 You can review or change your cookie choices at any time by selecting the cookie button at the bottom-left of every page. Your new choice is saved in the ifx_consent cookie and applies straight away.

5.2 If you withdraw consent for a category in future, we will stop setting those cookies and, where we can, remove any that were already set. Withdrawing consent does not affect anything that happened before you withdrew it.

6. Browser controls

6.1 Most browsers let you view, block and delete cookies and local storage through their settings, usually under "Privacy" or "Security". You can find guidance in the help pages of your browser, and general information at ico.org.uk.

6.2 If you block or delete our cookies, the website will still work, but we will ask for your cookie choices again, and the contact form will not be able to complete its security check, so you may be unable to send an enquiry. You can always email us at sales@intfusion.net instead.

7. Updates to this policy

7.1 We will update this policy whenever we change the cookies we use, and always before any new analytics or marketing cookie is set. The "last updated" date above shows when it last changed. Where a change requires your consent, we will ask for it through the cookie banner.

7.2 If you have any questions about our use of cookies, please email sales@intfusion.net or use our contact page.

This Acceptable Use Policy ("AUP") is issued by INTFUSION LTD (trading as "IntFusion", "we", "us" or "our") and applies to every person and organisation that accesses or uses our services ("you"), including our customers, their staff and any clients or end users to whom customers make our white-label products available. It forms part of, and should be read with, the IntFusion NG PC Suite Terms, the IntFusion Cloud Terms and the IntFusion ERP Terms (the "Terms"). If there is a conflict, the Terms prevail. This AUP was last updated on, and is effective from, 19 October 2026.

1. Scope

1.1 This AUP applies to: our website at www.intfusion.net; the Client Portal; IntFusion Cloud; the IntFusion NG PC Suite platform and software; and the licensing, activation, update and support services for IntFusion ERP and IntFusion NCX, together with any related APIs, software, documentation and support channels (the "Services").

1.2 IntFusion does not host IntFusion ERP or IntFusion NCX. Both ERP editions, including the SaaS Version, and every NCX installation are installed and hosted by the customer on its own servers. The SaaS Version gives the customer the right to provide the ERP to its own clients as a service, under its own brand, from the customer's own servers. The customer is solely responsible for the content and activity on its own deployment and for its relationship with its clients. The customer must nevertheless not use the ERP software for any purpose prohibited by sections 2 and 3, and those sections apply to it.

1.3 Customers must make sure that their employees, contractors, clients and end users comply with this AUP, and are responsible for any breach by them. Customers who offer our white-label products under their own brand must include acceptable use terms in their own terms that are at least as protective as this AUP.

2. Prohibited content

You must not use the Services to store, host, transmit, distribute, display or link to any content that:

1. is unlawful in the United Kingdom or in the place where it is accessed, or encourages, promotes or facilitates unlawful activity;
2. depicts or relates to child sexual abuse or exploitation in any form. We have zero tolerance for this material and will report it to the National Crime Agency, the Internet Watch Foundation or other appropriate authorities;
3. contains viruses, ransomware, trojans, worms, spyware, keyloggers, botnet code or any other malicious or harmful code, other than inert samples held for legitimate security research with our prior written agreement;
4. infringes any intellectual property right, including copyright, trade marks, database rights or trade secrets, or includes pirated software, unlicensed media or tools to bypass copy protection or licence controls;
5. is defamatory, threatening, harassing, hateful, or incites violence or terrorism, or is intimate imagery shared without the consent of the person shown;
6. contains personal data processed in breach of data protection law, or full payment card numbers or card security codes, unless we have agreed in writing that the relevant Service is suitable for them; or
7. is fraudulent, deceptive or misleading, including fake websites, counterfeit goods or impersonation of any person or organisation.

3. Prohibited activities

You must not use the Services, or allow them to be used, to:

1. Send spam: send unsolicited bulk or commercial messages in breach of the Privacy and Electronic Communications Regulations 2003 or equivalent laws, forge or disguise message headers or sender identity, or operate open relays, open proxies or mailing lists without verified consent.
2. Phish or defraud: obtain passwords, card details or other information by deception, or host phishing pages or scam content.
3. Distribute malware or run attack infrastructure: distribute malicious code, or host or operate botnets, command-and-control servers or tools used to attack others.
4. Mine cryptocurrency: run cryptocurrency mining or similar compute-intensive workloads on our infrastructure, unless we have expressly agreed to this in writing.
5. Test our security without permission: probe, scan, penetration-test or attempt to breach the security or authentication of the Services, or of any other network or system, without prior written permission from its owner. If you find a vulnerability in the Services, please report it responsibly to sales@intfusion.net and do not exploit or disclose it.
6. Gain unauthorised access: access accounts, data or systems that you are not authorised to use, try to guess or reuse other people's credentials, share login credentials, or attempt to circumvent licence checks, activation, device locking, usage limits or access controls (for example by moving a device-locked licence to another device), including any act that would be an offence under the Computer Misuse Act 1990.
7. Overload or abuse the Services: place an excessive or disproportionate load on our infrastructure, launch or take part in denial-of-service attacks, use automated tools to scrape or flood the Services, or call our APIs in a way that exceeds published or agreed rate limits or is designed to avoid them.
8. Abuse accounts, evaluations or guarantees: give false or misleading details when we open an account, or use more than one account, to obtain repeated free evaluations, trial allowances or money-back refunds, or to evade a suspension.
9. Resell in breach of the Terms: resell, sublicense, rent or provide the Services to third parties except as expressly permitted by the Terms and your order. The Terms allow, for example, reselling NG PC Suite licences under your own brand on any pricing model you choose, providing the ERP SaaS Version to your own clients from your own servers, and running IntFusion NCX for your clients under your own brand.
10. Use the Services where failure could cause harm: use the Services to control or support systems where a failure could lead to death, personal injury or serious damage to property or the environment, such as medical life support, aviation or nuclear facilities.
11. Breach sanctions or export controls: use, export or make available the Services in breach of UK export control or sanctions laws, or for the benefit of any person, entity or country subject to UK, United Nations or other applicable sanctions.
12. Interfere with others: interfere with other customers' use of the Services, or with the networks and systems of any third party.
13. Help others break this AUP: encourage, assist or enable anyone else to do any of the above.

4. White-label products and your end users

4.1 If you offer IntFusion NG PC Suite, IntFusion ERP or IntFusion NCX to your own clients or end users, you must market, sell and support it honestly and lawfully, including in line with consumer protection law where your end users are consumers. In particular, you must not:

• display fake or exaggerated scan results, false warnings of infections, errors or security threats, or other "scareware" designed to pressure people into buying or upgrading;
• run or support technical support scams, including unsolicited calls, pop-ups or messages claiming that a device has a problem;
• claim or imply that you are, or are endorsed by, any operating system vendor, device maker or other company that you are not;
• install the software, or use any remote access feature, on a device without the informed permission of its owner or authorised user;
• collect or use end users' personal data beyond what is lawful and clearly explained to them; or
• hide prices, recurring charges or cancellation terms, or make cancellation unreasonably difficult.

4.2 You are responsible for your own legal obligations to your clients and end users, including providing your own terms, privacy notice and customer support. If you use the Services to operate a service that lets users share content with each other or the public, you are responsible for your own compliance with the Online Safety Act 2023.

5. Keeping accounts secure

You must keep login credentials, licence keys and API keys confidential, use two-factor authentication where it is available, give access only to people who need it, and tell us promptly at sales@intfusion.net or through the Client Portal if you suspect that an account or key has been compromised.

6. Reporting abuse

6.1 If you believe that any content or activity on the Services breaches this AUP or the law, please email sales@intfusion.net with "Abuse report" in the subject line, or raise a ticket in the Client Portal. Please include the relevant URLs, IP addresses, times, a description of the issue and your contact details.

6.2 For alleged infringement of intellectual property, please also identify the work concerned, explain why you believe it is infringed and confirm that you are the rights owner or are authorised to act for them.

6.3 Do not send us copies of child sexual abuse material. Report it directly to the Internet Watch Foundation or the police.

7. Investigation

7.1 We may investigate any suspected breach of this AUP. We are not obliged to monitor the Services, but we may review technical information, logs and, where necessary and lawful, the content involved. We will act in line with our Privacy Policy and, where we process customer data as a processor, the data processing terms in the Terms.

7.2 You must cooperate with any reasonable investigation, including by providing information we request about the use of your account.

8. Suspension and removal

8.1 If we reasonably believe that this AUP has been breached, we may take action that is proportionate to the breach, including:

• issuing a warning and asking you to fix the issue within a reasonable time;
• removing or disabling access to specific content;
• restricting or rate-limiting traffic or API access;
• suspending all or part of the Services, user accounts, licences, updates or support, to the extent the Terms allow; and
• terminating the relevant contract in accordance with the Terms.

8.2 Where reasonably possible we will give notice before suspension, so that you can resolve the issue. We may act immediately and without notice where a breach is serious, unlawful, poses a risk to the security or integrity of the Services, other customers or third parties, or where notice would hinder an investigation.

8.3 We will restore the Services promptly once the issue has been resolved to our reasonable satisfaction. Suspension for a breach of this AUP does not relieve you of the obligation to pay fees under the Terms, and periods of suspension for such a breach do not count as downtime under any service level agreement.

9. Cooperation with law enforcement

We will cooperate with law enforcement agencies, regulators and courts where we are legally required to do so, or where we reasonably believe it is necessary to prevent or detect crime or to protect any person from harm. This may include preserving and disclosing information about you and your use of the Services. Where the law allows, we will tell the affected customer about such a request.

10. Your responsibility

You are responsible for any losses, costs and claims that arise from your breach of this AUP, to the extent set out in the Terms. Nothing in this AUP limits any other right or remedy we have under the Terms or the law.

11. Changes to this policy

We may update this AUP from time to time to reflect changes in law, technology or our Services. We will publish the updated version on this page with a new "last updated" date and, for material changes, we will give customers reasonable notice by email or through the Client Portal. Continued use of the Services after a change takes effect means the updated AUP applies.

This Website Disclaimer applies to your use of www.intfusion.net (the "website"), operated by INTFUSION LTD (trading as "IntFusion", "we", "us" or "our"). By using the website, you accept this disclaimer. It was last updated on, and is effective from, 19 October 2026.

1. Information only

1.1 The content of the website is provided for general information about IntFusion and its products. It is not legal, financial, tax, technical or other professional advice, and you should not rely on it as such. You should obtain advice suited to your own circumstances before making business decisions.

1.2 Product descriptions and prices on the website are not an offer, and you cannot buy directly from the website. A business that wants to buy contacts us first. After we have discussed its requirements, we open an account for it in our Client Portal at www.intfusion.net/login. We open accounts only for businesses, not for individuals buying for personal use.

1.3 Orders are placed in the Client Portal, where the applicable terms, refund policy and price are shown before payment. Every order is invoiced and paid by card in the portal, for product orders up to £7,000 including VAT, or by bank transfer, which is required for larger orders and for services. A contract is formed only as set out in the IntFusion NG PC Suite Terms, the IntFusion Cloud Terms or the IntFusion ERP Terms (the "Terms").

2. Accuracy

We take reasonable care to keep the website accurate and up to date, but we do not guarantee that all content is complete, accurate or current. Product descriptions and specifications are summaries and may change as our products develop. Where the website and the Terms or product documentation differ, the Terms and documentation prevail. If you spot an error, please tell us at sales@intfusion.net and we will correct it.

3. Prices and availability

3.1 Prices on the website are in pounds sterling (GBP) and exclude VAT unless stated otherwise. The price you pay depends on the product, edition, number of licences or storage volume and any volume pricing we quote, and is confirmed on your invoice.

3.2 IntFusion NG PC Suite prices are per licence per year: each licence covers one device for 12 months from activation and is paid up front, at £47.99 excl. VAT per Lite licence and £57.49 excl. VAT per Pro licence, subject to any volume pricing we quote. Every order has a minimum of 100 licences in total, Lite and Pro combined. Licences do not renew automatically. IntFusion ERP is a one-time payment per edition, with no subscription or renewal.

3.3 Prices, features and availability may change without notice, but changes will not affect an order we have already accepted. The price and terms that apply to you are those in your order, quote or invoice and the Terms, which prevail over anything on the website.

4. Service levels

References on the website to service levels, including the 99.9% availability SLA and reimbursement through service credits, are summaries. For IntFusion Cloud and the NG PC Suite platform, the SLA covers the services we run. For IntFusion ERP, which customers host on their own servers, it covers our licensing, activation and update services and support response, not the customer's own servers. Service levels, how they are measured, exclusions and service credits apply only as set out in your contract and the Terms. Current service status is published at www.intfusion.net/status.

5. ERP cost comparison

5.1 The website includes an ERP cost comparison that lets you compare the cost of IntFusion ERP over time with one of three subscription products of your choice: Microsoft Dynamics 365 Business Central, Zoho One or Odoo. The starting prices for those products are taken from each vendor's own published pricing or official price documents, as at the date stated alongside the comparison.

5.2 The comparison is an illustration of cost only. It is not a comparison of features, and the products differ in what they include. Its results depend on assumptions you can change, such as the number of users and the period, and any implementation or other cost figures shown are estimates. IntFusion ERP is installed and hosted by you on your own servers, so the IntFusion figure does not include your own server, hosting and maintenance costs, while the other products' subscription prices may include hosting. Vendors' prices may change after the stated date and can vary with edition, plan, region, currency, billing period, add-ons, discounts and taxes. Please check current prices with the relevant vendor or its partner before relying on the comparison.

5.3 We aim to keep the comparison fair, accurate and verifiable. If you believe any figure is wrong or out of date, please tell us at sales@intfusion.net and we will check it and correct it where needed.

5.4 Microsoft Dynamics 365 Business Central, Zoho One, Odoo and the related names and logos are trade marks of their respective owners. IntFusion is not affiliated with, sponsored by or endorsed by Microsoft, Zoho, Odoo or their owners, and refers to their products only to identify them for the purpose of the comparison.

6. Third-party links

The website may link to websites operated by others, including vendors' pricing pages. We include these links for convenience only. We do not control or endorse those websites and are not responsible for their content, availability or privacy practices.

7. Trade marks

"IntFusion" and our logos are trade marks or trading names of INTFUSION LTD. All other product names, company names, logos and trade marks mentioned on the website, including those of integration partners and comparison products, belong to their respective owners. They are used for identification only and do not imply any affiliation with, or endorsement by, those owners.

8. Limitation of liability

8.1 The website is provided free of charge, for general information, on an "as is" and "as available" basis. To the extent permitted by law, we exclude all warranties, conditions and representations about the website that are not expressly stated.

8.2 Subject to sections 8.4 and 8.5, and because the website is free and our products are supplied only under the Terms, we will not be liable to any business user, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss or damage arising from use of, or inability to use, the website or reliance on its content. In particular, we will not be liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.

8.3 We take reasonable steps to keep the website secure, but we do not guarantee that it is free from viruses or other harmful code, and you should use your own security software.

8.4 Nothing in this disclaimer excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales, including under the Unfair Contract Terms Act 1977. Our liability in connection with products and services we supply to you is governed by the Terms, not by this disclaimer.

8.5 If you use the website as a consumer, nothing in this disclaimer affects your statutory rights.

9. Availability

We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw or change any part of it for maintenance, security or business reasons. Availability of the services we supply is covered by your contract and the Terms.

10. Governing law

This disclaimer, and any dispute or claim arising out of or in connection with it or the website (including non-contractual disputes or claims), is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Company details

The website is operated by INTFUSION LTD, trading as IntFusion, a company registered in England and Wales with company number 14230179. Registered office: C/O Milsted Langdon LLP, Freshford House, Redcliffe Way, Bristol, BS1 6NL, United Kingdom. VAT number: GB461921590. Email: sales@intfusion.net. Customer support: 24/7 ticket-based support through the Client Portal. You can also reach us through our contact page. Please also see our Privacy Policy, Cookie Policy and Acceptable Use Policy.